John S. Niemczura

330-***-**** Mobile 330-***-**** Home

acdyvb@r.postjobfree.com www.linkedin.com/in/johnniemczura/

Successful project and process improvement professional with extensive experience in strategic planning and tactical

execution of complex business solutions. Trusted leader with a passion for open communications, credibility, and

leading by example in building high performing teams. Analytical, pro-active leader using and creating best

practices from PMI, Lean, and Six Sigma disciplines to develop and guide high performing teams to meet and

exceed customer satisfaction, P&L, and revenue growth objectives.

CORE COMPENTENCIES

Leadership Operations Professional

P&L Planning/Execution Discipline Lead by Example

Team Building Multi-customer/site Delivery Business Unit Collaboration

Strategic Planning Continuous Improvement Talent Development

Budget Planning Vendor/Partner Management Best Practices

Program Management Problem Resolution Credibility

Business Development Project Management Loyalty

Cisco Systems-Richfield, OH

Program Manager-Advanced Services (AS) Delivery-Commercial

Provided pre-sale support and managed delivery of Cisco Advanced Services portfolio to customers in the commercial

segment via a strong matrix organization. Responsibilities include, but are not limited to, scoping, resourcing, scheduling,

project management (directly and via assigned PM), problem escalation/resolution, risk/change management, customer

satisfaction and P&L

Key Accomplishments:

• Developed and maintained strong relationships with product and services sales where none previously existed

• Leveraged value stream mapping to develop and expanded support for services sales with education about and

expertise in services offerings to reduce sales/booking cycle by 20%.

• Reduced booking time and delivery efficiency via value-stream-mapping and continuous improvement in pre-

sales and delivery operations contributing to a 78% year over increase in revenue

• Expanded active projects and tracking methodology from 6 to over 60 active engagements

• Established and expanded customer database facilitating customer satisfaction (CSAT) survey capabilities

Senior Manager, AS Delivery US Enterprise

Provided pre-sale support and managed delivery operations of Cisco Advanced Services for one or more regions or

customer segments, including P&L, resource allocation, negotiation and customer issue resolution; managed delivery

of services portfolio in excess of $50,000,000 across multiple segments of Fortune 100/500 companies.

Key accomplishments:

• Managed overall services delivery of multiple $10,000,000+ multi-year proactive network optimization

services supporting global enterprise operations.

• Leveraged continuous improvement processes to maintain 98% renewal of existing customers while

supporting and attaining additional growth in revenue and profitability

• Attained or exceeded all metrics (customer sat, profitability, realization) via pro-active communications and

continuous improvement processes

• Championed introduction and implementation of proactive PM services to a wider range of offerings resulting

in higher customer satisfaction, more effective use of technical resources and higher profitability

John S. Niemczura (page 2 of 2)

acdyvb@r.postjobfree.com

• Established relationship and effective utilization of remote resources from Bangalore, Krakow, Poland and

Mexico City

Manager, Professional Services

Managed overall services delivery of Cisco professional services ($50,000,000+) in multiple segments of Fortune 100/500

companies; services were primarily SOW-based engagements to assist in the design, implementation, operation and

optimization of customer networks (L3/4 infrastructure, voice, data center, security).

Key accomplishments:

• Consolidated a disparate, 19-member delivery team across 5 states into a cohesive, collaborative team

• Successfully managed delivery of 3 years of post-sale design and implementation support of an $65,000,000

hardware sale in the complete displacement of a competitor

• Maintained or exceeded all metrics regarding billable utilization, profitability and customer satisfaction

• Key contributor to establishing a standard method of project tracking and financial management in a rapidly

growing environment contributing to 20% increase in revenue forecast compliance and accuracy

RPM Consulting-Copley, OH

Managing Consultant/Regional Manager

Developed and managed delivery of specialized consulting and implementation services for Fortune 100/500 firms,

state/local governments; respond to RFP/RFQ/RFI or assist customer with development of same.

Key Accomplishments:

Member of core staff that grew company from thirty, regional employees into a 350 employee national organization

which was subsequently acquired by a larger corporation

Key contributor in the development of corporate organizational structure and processes to support the extremely rapid

growth

Leveraged Lean process (value stream mapping) to identify and eliminate waste for the fleet operations of a major

grocery wholesaler positively affecting numerous areas of operation such as 40% increase in mechanic productivity,

85% reduction in spares inventory and identification and elimination of unauthorized use of fuel points

Assessed and recommended IT management process and carrier SLAs of a state government reducing network

downtime to critical applications by 50%; provided stabilization of network environment to permit support of

continued growth of applications and users; created

EDUCATION/CERTIFICATIONS/MILITARY

MBA Cisco CDP-2 (Consultative Development Program)

B.S. Business Management, (w/honors) US Army/Army Reserve – Retired as Master Sergeant

(E8)

PMP #1643480

MOS 96Z00 (Sr. Intelligence SGT) with H and M

ITIL V.3 Foundations #00037791

designators

Lean Mastery-University of Akron

Six Sigma-Greenbelt Training SkillSoft (5/14)

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