Manager Software

Kenny Walker

SUMMARY

V Over ** years of combined experience in hardware technical support, web

design, and database development.

V Intermediate experience with graphic design for web implementation and

advertising using Quark Express, Adobe Illustrator, Adobe Photoshop, and

Adobe PageMill

V 13 years of hands on and phone customer support experience.

V Moderate programming experience with C, C++, and C#, ASP.NET.

V Experience installing mid-level networks for small business.

V UAT Testing of software.

V Moderate experience with multiple Cloud systems and server technologies.

V Experience maintaining larger networks for corporate systems.

V Detailed experience with multiple operating systems.

V Self-motivated, hard-working, professional team player with strong

problem solving skills.

TECHNICAL SKILLS

Programming ASP. NET, Microsoft C#, C, C++, Java, Visual

Basic, CSS 1/2/3, HTML 3/4/5

Web Technologies HTTP, HTTPS, TCP/IP, FTP, CSS 1/2/3, HTML 3/4/5,

various Cloud systems and servers

Database Microsoft SQL Server and Access

Operating Systems Windows 7/Vista/2003/2000/XP, 98, 95, NT 4.0

Server and Workstation, UNIX, MS-DOS, Mac OS 9

Tools MS Visio, MS Project, MS Office, Sharepoint, SRP,

SCCM, HP Service Manager, Service Now, Remote

Assist, Crystal Reports, FrontPage, Quark Express,

Adobe Illustrator, Adobe Photoshop, Internet

Explorer, Netscape, Firefox, Adobe PageMill, and

Xcellenet

Networks Internet/Intranet, LAN/WAN, VPN, VOIP, HTTP/HTTPS,

SMTP, TCP/IP, and FTP

CERTIFICATIONS

V In pursuit of MCITP for SQL Server

V In pursuit of MCTS for ASP.NET

V In pursuit of MCTS for .NET Frameworks

EDUCATION

V Master of Science in Accounting - University of Phoenix - April 2012

V Master of Science Computer Information Systems - University of Phoenix -

October 2010

V Bachelor of Science Computer Information Systems - NC Wesleyan College -

May 1998

TRAINING

V C# training - Edgecombe Community College - May 2008

- Training in C# programming terminology and coding used for

various business and software technologies. Refresher courses

learning the changes associated with a move from C and C++ to

C#. Developed basic program blocks to understand the function

of various elements such as classes, arrays, identifiers,

counters, and structs.

V SQL training - Edgecombe Community College - February 2008

- Training in SQL database terminology and programming through the

MS Access software. Used the various sort keys to filter the

database to develop reports and tables.

WORK EXPERIENCE

BB&T, Wilson, NC 10/2012 - Present

Position: Consultant for Database and Windows 7 Project

Project: Ticket tracking Access database

The ITCD Network Support maintains an Access database to track tickets

being entered and resolved the HP Service Manager and Service Now. I was

given the task of modifying the database to add new employees, change the

reporting methods, and update the background code to calculate correct

totals for reporting. This involves modifying existing VB Script and SQL

as well as adding new code.

Responsibilities:

V Adding new oncoming technicians to the database tables and the related

reporting methods.

V Adding additional reporting metrics to show various causes for problems

the technicians are in the field to troubleshoot.

V Modifying and adding code lines to reflect the above changes and correct

erroneous totals caused by deletions or previous code errors.

Environment: Windows XP, Windows 7, Sharepoint, HP Service Manager, Service

Now, Microsoft Access, Visual Basic, SQL, Microsoft Office 2010

Project: Windows 7 System Conversion

The company is upgrading all users from Windows XP to Windows 7. They are

also being upgraded from Microsoft Office 2003 or 2007 to Office 2010. In

addition to the upgrade users are also being updated with new necessary

software packages to aid in existing or new job responsibility performance.

Responsibilities:

V Assisted in sending software updates to users' laptops and PCs to update

from Windows XP to Windows 7. These software updates also upgraded the

users from Microsoft Office 2007 to Office 2010.

V Troubleshooting issues with missing files such as personal PSTs or entire

missing programs.

V Assisted users in remapping network printers to their machines after

upgrade of all software.

V Remotely Accessed user systems to force decryption and backup processes

prior to the rollout of upgrades.

V Updated trouble tickets to show resolutions and procedures for client

issues.

V Viewed productivity reports to follow various failures and successes for

nightly updates.

V Train new help desk associates in the processes and procedures needed to

perform the duties of this position.

V Documented necessary procedures for troubleshooting to help new

associates with resolving the various deployment problems.

V UAT Testing for new versions of software used company-wide.

Environment: Windows XP, Windows 7, Sharepoint, Remote Assist, SCCM, SRP,

HP Service Manager, Service Now, Microsoft Office 2010

_

Simply Connected, Louisburg, NC 05/1998 - Present

Position: PC Technician/Owner

Project: Bar Inventory Tracking Database

This was a database used to track the incoming and outgoing inventory of

alcoholic beverages sold within the bar. The system tracked the various

types of drinks that were sold and the amount of each ingredient or alcohol

used within each drink. The database was also used to track the sales of

various brands of beer over time. The tracking system was set to alert the

manager when inventory totals dropped below acceptable levels. Reports

were printed on a weekly basis for ordering purposes and on a monthly basis

for sales reports computation. This was designed using MS Access.

Project: Storefront Inventory Website

This website was used as a collective representation of available stock

within each location. Available inventory was rotated on and off the

website as new inventory was received and old items were discontinued.

Updated the website as requested when notified by the store owner of

necessary changes to prices or stock. The website was created through the

use of standard HTML, Java, and MS Frontpage.

Project: New Network Installations

Design and install new home and office networks using various network

tools, modems, and software. Connected existing desktop and laptop

computers to the newly established network. The networks were established

using both wireless and wired setups using various routers, hubs, and

switch units. Set up security measures for each network using desired

firewall and password protection using WEP, WEP-2, and WPA.

Project: Quicken Integration and Network

Worked to install Quicken accounting software on multiple computer systems

within a single office. Also installed a new network hub to allow

communication between the various computers connected to the network.

Configured Quicken software to receive updates from the additional

computers with permissions to the central software. The network was

configured using a standard TCP/IP connection.

Responsibilities:

V Upgrade Computer Hardware: Install new hard drives, memory, modems,

motherboards, processor chips, etc.

V Upgrade Computer Software: Install/upgrade Operating Systems, install new

software titles such as MS Office, Internet Explorer, Netscape, Firefox,

Adobe Photoshop, etc.

V Diagnose systems: Test software, correct software errors, determine and

correct hardware problems, determine and correct user issues, etc.

V Design websites for placing store sales on the internet using HTML, CSS,

Java, and MS Frontpage.

V Design various database systems for store inventory control using MS

Access.

V Build and install desktop units using Windows 2000, XP, and Vista and

link into customers' new or existing networks.

V Install customer networks and troubleshooting networks using Linksys and

Net Gear equipment, TCP/IP, and IPX/SPX

V Assisting customers in using and understanding various Cloud systems and

technologies.

Environment: HTML, CSS, VPN, HTTP/HTTPS, SMTP, TCP/IP, IPX/SPX, Java, MS

Office, MS Access, MS Frontpage, Internet Explorer, Netscape, Firefox,

Adobe Photoshop and Windows 2000/XP/Vista.

Original Log Cabin Homes, Rocky Mount, NC 09/2003 - 06/2004

Position: Assistant to Marketing and Advertising

Responsibilities:

V Assisted in the production of ads for magazine and newspaper advertising

using Quark Express, Adobe Illustrator, Adobe Photoshop, and Adobe

PageMill.

V Printed promotional materials used by the sales staff to send to

potential homebuyers.

V Previewed media kits for new publications to determine if the publication

met company guidelines.

V Also assisted in assuring that budget guidelines were met and maintained

using MS Access databases.

V Printed business cards for all staff members using Quark Express and

Adobe Illustrator.

V Placed classified advertising used for live home auctions that were

conducted nationwide.

V Placed online auctions of home kits using Yahoo Auctions platform.

V Assisted in updating the company website using HTML and Adobe PageMill.

Environment: HTML, Adobe PageMill, Quark Express, Adobe Illustrator, Adobe

Photoshop, MS Access

_

Hardee's Food Systems/CKE, Rocky Mount, NC 01/1999 - 07/2001

Position: Help Desk Analyst

Project: Troubleshooting Reference Intranet Website

An online guide consisting of step by step instructions for troubleshooting

the various computer and network issues occurring within the companies 1200

stores across the country. The guide was organized to allow easy Access to

the steps for resolving known day to day problems. The website was

designed using a frames layout with the solution steps being displayed in

the center frame for ease of toggling between issues. The project was

completed through the use of HTML coding. Screen shots of the commands

used during remote Access sessions to the restaurant computer systems to

correct software issues were also incorporated into the instructions.

Responsibilities:

V Collaborated with a team comprised of other senior technical specialists

to develop an online reference system using HTML and CSS for

troubleshooting hardware and software for use by all technical support

analysts.

V Provided Help Desk support for restaurant computer systems hardware and

software that ran on a UNIX based system.

V Worked to troubleshoot problems with the in-store networks and hardware.

V Performed daily polling of restaurant data for 1200 stores using

Xcellenet communications software.

V Coordinated with 27 field technicians in the installation of new

equipment in stores located in states across the United States.

Environment: HTML, CSS, Xcellenet, UNIX

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