Strong Leader
Resume:
Mark J. Gold
April ****
***A Megan Street Siloam Springs, AR 479-***-****
acdypu@r.postjobfree.com
MANAGEMENT AND BUSINESS EXPERIENCE
Residential Program Coordinator, 2013-current
People Inc.
. Manage and oversee the financial, medical, and daily care of
individual clients with Special Needs and behavioral challenges
. Develop Individual Plans for clients with Special Needs and
behavioral challenges
. Work closely with the Developmental Disability Services Division of
the OK Department of Human Services
. Lead client-focused teams of 5 professionals including psychologists,
psychiatrists, and specialists
. Manage client billing accounts
. Develop and maintain weekly and monthly records for the OK Department
of Human Services
. Ensure that all state and federal guidelines and regulations are
followed
. Provide leadership for 65 staff members and 30 clients
. Schedule and conduct staff meetings and trainings
. Develop daily staff work schedules
. Serve as an interview committee member
Children's Home Program Coordinator, 2012-2013
People Inc.
. Manage and oversee the financial, medical, and daily care of
individual clients with Special Needs
. Develop Individual Plans for clients with Special Needs
. Work closely with the Developmental Disability Services Division of
the OK Department of Human Services
. Lead client-focused teams of 5 professionals including psychologists,
psychiatrists, and specialists
. Manage client billing accounts
. Develop and maintain weekly and monthly records for the OK Department
of Human Services
. Ensure that all state and federal guidelines and regulations are
followed
. Provide leadership for 45 staff members and 18 clients
. Schedule and conduct staff meetings and trainings
. Develop daily staff work schedules
. Serve as an interview committee member
Waivered Services Director and HR Supervisor, 2007-2011
Community Access, Inc.
. Manage and oversee the financial, medical, and daily care of
individual clients with Special Needs
. Develop Detailed Individual Plans for clients with Special Needs
. Work closely with the Developmental Disability Services Division of
the OK Department of Human Services
. Lead client-focused teams of 5 professionals including psychologists,
psychiatrists, and specialists
. Manage client billing accounts
. Develop and maintain weekly and monthly records for the OK Department
of Human Services
. Ensure that all state and federal guidelines and regulations are
followed
. Provide leadership for 150 staff members and 80 clients
. Schedule and conduct staff meetings and trainings
. Purchase company and client-specific items
. Develop daily staff work schedules
. Serve as an interview committee member
. Served on the company's Special Olympics Committee
Program Manager 2006-2007
Community Access, Inc
. Manage and oversee the financial, medical, and daily care of
individual clients with Special Needs
. Develop Individual Plans for clients with Special Needs
. Work closely with the Developmental Disability Services Division of
the OK Department of Human Services
. Lead client-focused teams of 5 professionals including psychologists,
psychiatrists, and specialists
. Manage client billing accounts
. Develop and maintain weekly and monthly records for the OK Department
of Human Services
. Ensure that all state and federal guidelines and regulations are
followed
. Provide leadership for 100 staff members and 50 clients
. Schedule and conduct staff meetings and trainings
. Develop daily staff work schedules
. Serve as an interview committee member
. Work with all employees concerning benefits, disciplinary issues,
hiring, terminating, giving orientation, etc.
. Served on the company's Special Olympics Committee
Program Coordinator, 2004-2006
Community Access, Inc
. Manage and oversee the medical and daily care of individual clients
with Special Needs
. Develop Individual Plans for clients with Special Needs
. Work closely with the Developmental Disability Services Division of
the OK Department of Human Services
. Lead client-focused teams of 5 professionals including psychologists,
psychiatrists, and specialists
. Manage client billing accounts
. Develop and maintain weekly and monthly records for the OK Department
of Human Services
. Ensure that all state and federal guidelines and regulations are
followed
. Provide leadership for 25 staff members and 15 clients
. Schedule and conduct staff meetings
. Develop daily staff work schedules
. Volunteered as a Special Olympics Coach
EDUCATION EXPERIENCE
Paraprofessional and Teacher's Assistant, 2002-2004
Stillwater Public Schools, Special Education Department
. Assisted the Lead Teacher in developing individual student's daily
curriculum
. Assisted Students with Special Needs in completing daily school work
and developing life skills
. Mentored high school student classroom aids
. Volunteered as a Special Olympics Coach
. Varsity Football and Wrestling Coach
Paraprofessional and Teacher's Assistant, 2000-2002
Edmond Public Schools, Special Education Department
. Worked in teams of 4 professionals to develop daily classroom
curriculum for each student
. Assisted Students with Special Needs in completing daily school work
and developing life skills
. Mentored high school student classroom aids
. Volunteered as a Special Olympics Coach
. Jr High Football and Wrestling Coach
SALES
EXPERIENCE
Salesman, 1997-1998
Fox Sports West, Golf Department
. Customer Service Lead Salesman
. Assisted customers in equipment selection
. Provided individual customer consults
. Trained other employees on sales techniques
. Awarded Lead Salesman 1997 and 1998
Customer Service Representative, 1999-2000
AT&T, Long Distance Service Department
. Lead Customer Service Representative
. Interacted with customers via phone
. Assisted in writing scripts for customer service representatives
. Led department in sales for more than 10 months
COMPUTER AND GENERAL SKILLS
Proficient knowledge in Windows XP, Word, Excel, PowerPoint, Outlook
Shipping and Receiving of Packages
EDUCATION
Alan Hancock Junior College, Santa University of Texas San
Maria, CA Antonio, San Antonio, TX
General Education, 1997-Dec 1998 Bachelors' of Science in
University of Phoenix Education, Summer 2000
Masters' of Business Administration
2002-Dec 2006
CERTIFICATES
Adult CPR and First Aid: 2000-Present Effective Teaching and Learning: 2004-Present
American Red Cross
How to Become a Better Communicator: Medication Administration Technician:
2008 2004-Present
SkillPath Seminar Central Technology Center
Effective Teaching and Learning
Institute
CFSM: Recruitment and Selection: Area I Employment Contracts Training: 2009
2009
College of Direct Support Oklahoma Department of Human Services
Realistic Job Previews
Recruitment and Marketing
Selection and Hiring
CFSM: Training and Orientation: 2009 CFSM: Fueling High Performance: 2009
College of Direct Support College of Direct Support
Choosing Training Methods Employee Development
Choosing Training Topics Employee Participation,
Understanding Training Motivation, and Recognition
Orientation Practices
Teamwork
Performance Coaching
Understanding Employment Assessment CFSM: Your First Weeks and
Months as a
CFSM: Preparing for the Supervisor's Supervisor: 2011
Job: 2011 College of Direct Support
College of Direct Support Stepping into the
Supervisory Role
Communication in a Supervisory Role Planning and Organizing Meetings
Professional Relationship Building Conflict Management, Decision-Making,
Understanding Leadership Problem-Solving
Supervising Diverse Work Teams Supervising and Managing Daily Operations
Supervisors and Their Roles Time Mgmnt, Delegation, Organizational Skills
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