Executive Director

stephen e. dannenbaum, ph.d.

Mobile: 602-***-**** acdyow@r.postjobfree.com

http://www.linkedin.com/in/stephendannenbaum

healthcare leadership, Licensed pyschologist, clinical & Administrative

operations, Integrated Care Management,

Quality improvement, six sigma black belt

Clinical Operations / Inpatient & Outpatient Operations / Crisis Response /

Integrated Care Management / Quality Management / Managed Care Expertise-

Medicaid & Commercial / Six Sigma Program Development / Statistical and

Data Analytic Expertise / P&L Business Unit Leadership / Build Leadership

Bench Strength

Seasoned and dynamic clinical operations leader, quality management and

data analytics with executive influencing skills to transform clinical

programs into vehicles for increased member/customer engagement and

corporate profitability. Builds organizational agility through linking

behavioral health and medical programs with clinical and business outcomes.

Navigates complex internal networks to identify program operations issues,

their business drivers, and barriers to issue resolution, then resolving

quickly, collaboratively, enhancing bottom line impact, while building

robust clinical efficacy. Business unit P&L leader who applies innovation

and best practices in aligning business and clinical strategy. Partners

with C-level decision makers, identifying customer needs and devising win-

win solutions to foster lucrative, long-term relationships.

Ph.D. CLINICAL PSYCHOLOGY, APA APPROVED, Arizona State University, Tempe,

Arizona

M.A. Clinical Psychology, Arizona State University, Tempe, Arizona.

B.S. Psychology, Arizona State University, Tempe, Arizona. Summa cum

Laude (GPA 4.0)

Accomplishments

. Designed and implemented the Domestic Abuse and Victim Advocacy Program

for the Department of Defense Managed multiple, multi-specialty clinics

and health centers to achieve robust financial (20% net margin) and

quality outcomes (> 95% "satisfied" or "very satisfied").

. Implemented clinical operations for the largest Public Sector behavioral

health contract in the nation ($1,500,000,000).

. National Oversight of Medical Management for the Nation's 2nd largest

insurer (Medicaid Programs)

. Oversight of data analytics and outcomes for one of the first Integrated

Behavioral Health Homes in the nation..

. Managed cross-functional teams up to 82 EEs and budgets to $78 MM

. Created expansive suite of Telephonic EAP and Disease Management Products

. Achieved Six Sigma Black Belt June, 2009 from Ira Fulton School of

Engineering (ASU).

. Employed cross-functional team, and Six Sigma techniques to reduce the

Cost of Inpatient Psychiatric Care at one key facility by 60% over a four

month period resulting in savings of $1,430,000

. Development of multiple, innovative Health and Wellness solutions with

high favorable financial and customer outcomes

. Drove case manager contact adherence from 53% to 99% in 7 months, for

over 1,500 individuals on Court Ordered Treatment through high level data

reporting and interactive feedback mechanisms.

Career

Mountain Health and Wellness 2013 -

2014

Integrated Medical and Behavioral Direct Services

Chief of Clinical Operations

Clinical and Operational oversight for a large regional medical and

behavioral, not-for-profit, direct services provider and Federally

Qualified Health Center (FQHC). Oversight includes: medical and behavioral

integration, revenue enhancement, data analytics, adult and children's

services, call center operations, transportation, housing, services for

the Seriously Mentally Ill, Quality Improvement, and the application of a

disciplined, metric-driven approach to achieve a robust financial picture;

one that will enable the organization to reinvest in the communities it

serves as well as develop high levels of employee engagement. Responsible

for the development and execution of the overall operational strategy to

maximize the performance of the company. He/she will have oversight for

all operational units within Integrated Healthcare operations, including

Operations Directors, Regional Managers, Health Services, Ancillary

Business Managers, and clinical support staff in the delivery of patient

care, and in the advancement of patient care through the implementation of

clinical and technological innovations, and by maximizing patient care.

Occupation and Stress Intervention Services (OASIS), LLC Phoenix, AZ

2009 - Present

Program Development and Consultation Services

Founder, President and CEO

Executive leader of program development and consultation services

organization focused on bringing innovative EAP and Health and Wellness

solutions to market. Helping private and public sector organizations

achieve their goals through creativity, discipline and rigorous execution.

Clients include Alta Med (largest FQHC in the nation), Health Net Inc./MHN

(training and consultation), Planned Parenthood (Acting VP of Medical

Services - consultation services to address medical financial drivers and

improve operating margins), Department of Defense (Grant development:

Reintegration of returning Guard and Reservists), Grand Canyon University

(Adjunct Professor for Health Services),

Aetna, Inc. Phoenix, AZ 2012 -

2013

Medical Management, Medicaid Programs

Director of Clinical Operations, Medical Management - Medicaid

Operational Oversight of Utilization Management and Care Management of

medical Management for nation-wide Medicaid programs. Developed programing

for Dual-Eligible Demonstration Projects, Operational Dashboards, and day-

to-day operations.

Magellan Health Services of Arizona Phoenix, AZ

2011 - 2012

Managed Behavioral Healthcare

Director of Integrated Health and Clinical Risk Management

Oversight of outcomes for ground-breaking Integrated Health Home project

for the Seriously Mentally Ill (SMI) population. Provides leadership to

staff performing data collection, data management, statistical analysis

and reporting, and decision management tool design and development.

Oversees appropriate tools and repositories are available to support

report development including QI, Compliance and Operations reports,

assuring data accuracy and creating reporting effectiveness. Oversight of

Clinical Risk department (mortalities/adverse incidents).

Magellan Health Services of Arizona Phoenix, AZ

2007 - 2009

Managed Behavioral Healthcare

Chief Clinical Officer

Senior clinical member of the Magellan Service Center leadership team.

Managed for the performance of all clinical staff positions. Responsible

for rapid implementation for all care management programs and outcomes for

largest public sector behavioral health contract in the nation (Annual

Revenue = $1,500,000,000). Provided oversight of all Clinical Operations,

including Utilization Management, Residential Programs, Judicial Services,

Liaison Services with all external agencies, and Vocational/Psych

Rehabilitation Services. Led multiple (6) Quality Management Committees as

Chair or Co-Chair to drive steady improvement in quality processes and

outcomes.

MHN/Health Net Inc. Mesa, AZ 1990

- 2007

Managed Behavioral Healthcare/EAP/Government Health Services - a division

of a Fortune 500 Company

National Director of Clinical Programs (2004 - 2007)

Responsible for all Direct Services, nationally. Developed operational

implementation, and sold, a comprehensive suite of Return-to-Work Programs

including Psychiatric Disability Care Management and Workplace Re-Entry

Programming. Developed clinical protocols and trained staff for telephonic

clinical services including Anger Management and Disease Management

Programs (Weight, Smoking, Stress, Chronic Illness). Clinical consultant

to corporate sales and marketing, account management and new product

development. Specific focus on development Employee Assistance Programs.

Director, Special Projects, MHN Government Services Division Mesa, AZ

(2004)

Developed and implemented the procedural documentation of Domestic

Violence, Sexual Assault, Victim Advocacy and Family Assistance programs

for the Department of Defense ($10 million contract). Also, served as an

internal consultant to MHN's Psychiatric Disability Management Program,

Telephonic EAP Program and Telephonic Disease Management Program.

Acting Vice President of Clinical Services: MHN/Health Net Inc. (2003 -

2004)

Clinical, operational and administrative management/supervision for all

direct clinical service groups for MHN, including oversight of multi-

specialty staff-model offices (Catalina Behavioral Health; 7 offices),

Driving Under the Influence Program (13 offices), and Health Professionals

Diversion Program. Managed and developed of programs generating

$13,500,000 in revenue, with a profit margin of $ 3,300,000 per year.

Director of Clinical Operations (1996 - 2003)

Clinical, operational and administrative management/supervision for multi-

specialty licensed behavioral health organization for EAP, MBH and HMO

membership for over 500,000 member lives. Responsibilities included:

. Supervised 70 employees, including masters and doctoral level

therapists, psychiatrists, nurse practitioners and operations staff.

. Directed a of network referrals (500+ provider network).

. Quality Assurance development in keeping with NCQA guidelines.

. Managed operations generating over $1,000,000 in net revenue with a

Medical Cost Ratio of 65%.

. Marketed Presentations to current and prospective employer groups on

behalf of CBHS and associated health plans.

. Developed innovative programs (Return-to-work, Impaired Professionals

Programs, Substance Abuse, Telephonic Trauma Recovery Groups, Computer

Assisted Therapy-Pilot)

Positions Prior to 1996

Site Supervisor/Psychologist: Catalina Behavioral Health Services Inc.,

Mesa, AZ

. Provided case-management, treatment, assessment and consultation for

medical and psychiatric inpatients and outpatients. Services provided

for HMO (Healthnet, Inc.) and Fee-for-service patients, provided system-

wide direction and supervision for Program Development and Evaluation.

Coordinated and directed training and education seminars. Evaluated

continuing education proposals. Provided clinical supervision for

master's and doctoral level therapists.

. Case-management of long-term management/follow-up for contracted

entities including State and Local agencies, Electronic Concerns (e.g.,

Motorola Inc., Digital Corp., etc.) and group medical practices within

the HMO network.

. Rendered treatment including individual, marital, family and group

therapies for adolescents and adults. Focus on Brief Therapeutic

interventions, crisis management and developmental coping strategies.

Post-doctoral Fellow: Alcohol & Drug Abuse Commission Berkshire Woods

Treatment Center, Newtown, CT

Addendum of Select Publications and Additional Accomplishments

Adjunct Faculty: Argosy University/Arizona School of Professional

Psychology, Phoenix, AZ 2001 - 2007

Provided structured, clinical supervision for pre-doctoral, psychology

interns in an outpatient setting. Emphasis on training psycho-diagnostic,

psychometric and intervention skills with a broad array of clinical

populations and applications; including patients presenting with

significant psychopathology, substance abuse/dependence and employee

assistance issues.

Speaking Engagements

Interview on Local Station 12 News: Beating the Holiday Blues. November

2008

Dannenbaum, S.E. (May 10, 2007). Telephonic Group Coaching for Anger

Management: The Joining of Innovation and Collaboration. Presentation to

the 19th Annual Institute of the Employee Assistance Society of North

America, Atlanta, GA.

Dannenbaum, S. E. (November, 2005). Managing Psychiatric Return to Work.

Presentation to the 14th Annual National Workers' Compensation and

Conference, Chicago, IL.

Dannenbaum, S. E. (November, 2005). Crossing Silos Between Behavioral

Health and Disability Management. "Integrating Behavioral Healthcare

Management Conference. Chicago, IL.

Dannenbaum, S. E. (2002, March). Clinical Management of

Psychological/Psychiatric Disability. Presentation delivered to the4th

Annual Conference on Controlling Disability Payments in the Public Pension

Fund, Las Vegas, NV.

Publications

Hargrave, G.E., Hiatt, D., Dannenbaum, S.E., and Shaffer, I.A. (2007)

Effectiveness of a Telephone-Based EAP Anger Management Program for

Referred Employees, Journal of Workplace Behavioral Health, 22(4), 17-29.

Dannenbaum, S. E. (February, 2005). The Evolving Theory of Pain

Management. Risk Management Magazine.

Dannenbaum, S. E. & Lanyon, R. I. (1993). The use of subtle items in

detecting deception. Journal of Personality Assessment, 61(3), 501-510.

Dannenbaum, S. E., Parkinson, S. R., & Inman, V. W. (1988). Short-term

forgetting: Comparisons between patients with dementia of the Alzheimer

Type, depressed, and normal elderly. Journal of Cognitive Neuropsychology,

5, 213-233.

Lanyon, R. I., Dannenbaum, S. E., Brown, C. (1991). Detection of

deliberate denial in child abusers. Journal of Interpersonal Violence, 6,

301-309.

Lanyon, R. I., Dannenbaum, S. E., Wolf, L. L. & Brown, C. (1989).

Dimensions of deceptive responding in criminal offenders. Psychological

Assessment: A Journal of Clinical and Consulting Psychology, 1, 300-304.

Parkinson, S. R., Inman, V. W., & Dannenbaum, S. E. (1985) Adult age

differences on short-term forgetting. Acta Psychologica, 60, 83-101.

Awards & Honors

Baywood Publishing Award: Award for the outstanding contribution by a

graduate student at Arizona State University to the study of adult

development and aging.

Milton H. Erickson Evolution of Psychotherapy Scholarship: Award presented

to one of two graduate students selected from a national pool for academic

achievement.

Licenses and Certifications

Arizona Licensed Psychologist #1616

Six Sigma Black Belt Certification June 2009

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