AGNIESZKA WAJDA

*** ******** # *, ******* **, H8R 3M6

Phone: 514-***-**** E-mail: acdykg@r.postjobfree.com

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HIGHLIGHTS OF QUALIFICATIONS

. Highly organized, detail-oriented, excellent analytical and planning

skills

. Ability to work under pressure and handle big volumes of work

. Professionalism, integrity, resourcefulness

. Work well independently as well as within a team

. Proficient in the use of MS Word, Excel, PowerPoint, Outlook and

Internet Explorer

. Fluent in English, French and Polish, intermediary in Spanish

EDUCATION

Human Resources Diploma

2013-

McGill University, Montreal, Qu bec

Bachelor of Arts, Double major in Translation and Spanish Culture

2005-2011

Concordia University, Montr al, Qu bec

Dipl me d' tudes en langue fran aise DELF B1, B2

2010

Concordia University, Montr al, Qu bec

DEC in Social Sciences 2002-

2004

Dawson College, Montr al, Qu bec

VOLUNTEER EXPERIENCE

Treasurer - Polish Full Gospel Church, Lachine

2004 -

. Ensure the effective and efficient administration of the organization

. Assure the financial stability by maintaining bank accounts,

monitoring the budget, overseeing all financial transactions,

balancing total cash and cheques received to receipts

. Contribute actively to the board by defining goals, evaluating

performances against agreed targets and reporting on finances

EMPLOYMENT HISTORY

Replacement Supervisor 2012

Servisair, Dorval

. Oversea overall operations at the arrival, check-in and departure

. Manage a group of approximately 15 employees

. Provide agents with assistance and support

. Assist in implementing current and new procedures through orientation

and training

. Report the specifics of the day to the client

. Prepare arrival, check-in, and departure reports

Flight Editor 2012-

Servisair, Dorval

. Prepare the management of the flight according to procedures

. Monitor the check-in process through seat allocation, upgrades,

downgrades, offloads and last minute and stand by reservations

. Assist agents with problems related to check-in

. Coordinate inbound passengers' arrival time and presence on the flight

between carriers, baggage department and boarding

. Send messages following the flight's departure

. Prepare flight reports

. Assist the supervisor in overseeing check in operations

Passenger Service Agent 2006-

Handlex/Servisair, Dorval

. Ensure traveling passengers received friendly and efficient assistance

at their departure, transfer and arrival

. Verify traveling documents respect the regulations of the country of

arrival

. Receive payments for overweight and/or extra luggage

. Accommodate passengers with special requests

. Quickly resolve conflicts involving seating issues, lost luggage and

missed connections

. Developed the ability to remain calm and focused

Cabin Service and Cleaning Attendant 2004-

2006

Handlex, Dorval

. Ensured passengers had a pleasant and clean cabin during their travel

. Cleaned the interior and the exterior of the aircraft

. Equipped the aircraft with cabin servicing supplies

. Ensured that plane was ready for boarding

Cashier 2002-2004

Buffet Chinois Mandarin, LaSalle

. Operated a cash register

. In charge of taking delivery and pick up orders

. Provided customer service in person and on the phone

. Followed up on reservations

. Developed the ability to work fast and efficiently

Tutor 2001

cole Secondaire Dorval - Jean XXII, Dorval

. Assisted students with their math homework

. Worked with small group of four to six students

. Instructed students by answering questions about the material

. Encouraged and supported students to achieve their goals

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