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Customer Service Medical

Location:
Littleton, CO
Posted:
May 02, 2014

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Resume:

Wayne Ice

MHA, CNMT, RT(CT, N)

***** *. ****** ******

Parker, CO 80138

Cell: 720-***-****

Email: acdyjd@r.postjobfree.com

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EXPERIENCE

Nuclear Medicine / PET / CT Supervisor- 3/2007 - Present

Nuclear Medicine Staff Technologist - 5/2005 - 3/2007

SKY RIDGE MEDICAL CENTER - Level III Trauma Center - Lone Tree, CO

. Interview, hire & train personnel

. Annual review & discipline of employees

. Plan, assign, and direct daily work flow

. Maintain work schedule & call schedule

. Policy & Procedure review/revisions

. Track employee FTE productivity for staffing purposes

. Maintain Customer Satisfaction Scores (Gallup) above national

average

. Maintain positive growth even during economic downturn

. Serve as technical director for nuclear cardiology services

. Provide Studer AIDET Training to employees

. PACS Super-User (GE Centricity)

. Accreditation process completed (ACR)

> Nuclear Medicine

> CT

. Perform CQI to ensure efficiency is maximized

. Negotiated pricing for 2 gamma cameras & service contracts

. Project Lead for gamma camera acquisition

. Process Improvement Champion to ensure maximum cost savings

> Member of LEAN process team

V Collaborate with VP of Imaging Services to ensure

smooth transition of acquired outpatient cardiac

services

> Member of Outpatient Test & Treat Task Force (Current)

V Collaborate with executive team to maintain superior

customer service

> Member of Radiation Safety Committee (Current)

V Ensure ALARA principles are being followed

V Dosimeter Badge Administrator

> Member of Employee Safety Committee (Current)

V Collaborate to resolve patient and employee safety

issues

V Serve as point person for MSDS database in

Radiology

> Member of Employee Advisory Group (2007 - 2008)

V Roundtable to resolve issues for employees

V Assist with fresh solutions for everyday challenges

> Member of Retention Task Force (2007 - 2008)

V Collaborate with 5 other members to gather retention

data

V Generate creative solutions to turnover problems within

hospital

Independent Contractor Nuclear/PET Technologist - 7/2000 - 5/2005

Dr. ADEL SIDKY - Boynton Beach, FL

JFK MEDICAL CENTER - Atlantis, FL

PAN AMERICAN HOSPITAL - Miami, FL

MT. SINAI HOSPITAL - Chicago, IL

VA HOSPITAL - Chicago, IL

LUTHERAN GENERAL HOSPITAL - Park Ridge, IL

COLLETON MEDICAL CENTER - Walterboro, SC

ST. JOSEPH'S HOSPITAL - Chicago, IL

> Performed cardiac SPECT at nearly every assignment

> Performed PET (fixed & mobile sites)

> Performed light managerial duties in absence of supervisors

EXPERIENCE (CONTINUED)

Nuclear Cardiology Technologist - 09/1997 - 06/2000

CARE GROUP, LLC - Cardiology Group - Indianapolis, IN

> Performed all aspects of cardiac testing

Lead Nuclear Technologist - 10/1995 - 09/1997

SHORE MEMORIAL HOSPITAL - 200 Bed Community Hospital - Nassawadox, VA

> Performed a variety of general nuclear medicine imaging

> Performed cardiac SPECT imaging

> Maintained and audited Nuclear Regulatory Commission records

EDUCATION

"Emerging Leaders" - Leadership Development Institute

Sky Ridge University

Webster University

M.A. - Health Administration

Indiana University

B.S. - Math & Science

Ball State University

A.S. - Nuclear Medicine

CERTIFICATIONS / REGISTRIES

American Heart Association - BLS - Expires August 2014

Nuclear Medicine Technologist Certification Board - July 1995 (#018396)

American Registry Radiologic Technologist - July 1995 (#295132)

MEMBERSHIPS

Association of Healthcare Radiology Administrators (#965972)

> Rapid reviewer (CEU approval process)

> CRA eligible

Society of Nuclear Medicine (#217195)

> Pacific Northwest Chapter President (2014-Current)

> Computer & Instrumentation Council

Rocky Mountain Nuclear Medicine Technologist Association (#279)

> President - Board of Directors (2010-2012)

> Treasurer/ Business Development (2013-Current)

EXTRA-CIRICULAR ACTIVITIES

Habitat for Humanity

VolunteerYMCA

> Volunteer Coach - Youth T-ball League (Summer 2011)

I-9 Sports

> Volunteer Coach - Youth Baseball League (Fall 2013)

LECTURES & PRESENTATIONS

April 2012 - Advancements in Liver Directed Therapies

October 2012 - Y-90 Microsphere Therapy for the Treatment of Non-Resectable

Metastatic Liver Cancer



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