Customer Service High School

Tiara

Jimmerson

**** ****** ****** #***, *******, OR

97520

Cell: 510-***-****

tiarajimmerson@yahoo.c

om

SUMMARY

Crew member experienced in taking food orders, operating cash registers and safely

handling food while checking for proper temperatures.

Detail oriented and organized intern extensively trained in spreadsheets, transcription,

word processing and desktop publishing.

HIGHLIGHTS

Leadership

Dedicated

skills Able

Trustworthy

to

Customer

multitask

Oriented

Fast

Punctual

Learner

Cash handling

Team

Orientated

Teachable

Microsoft Office

Comfortable standing for long time

proficiency

periods Time management

Spreadsheet

management

AWARDS AND RECOGNITION

Honor roll of Hayward

High Perfect

Attendance Employee

of Month

Recognized by peers and management for going above and beyond normal job functions.

EXPERIENCE

Intern, 06/2010 to 08/2010

Hayward Housing Authority Hayward, CA

Filing paperwork, answering phones, scanning files on computer, making sketches for

construction. Assisted with the development of the call center's operations, quality and

training processes.

Intern, 06/2012 to 08/2012

BART Oakland, CA

Entered files in a computer database, collaborated with other companies to organize

events, placed documents in the DBE file. Verified that information in the computer

system was up to date and accurate. Eliminated outdated records by sending the

records to be scanned.

Intern, 06/2011 to 08/2011

Give Something Back Oakland, CA

Answering phones, filing papers, organizing files, greeting customers. Answered

customers' questions and addressed problems and complaints in person and via phone.

Helped customers select products that best fit their personal needs. Offered

exceptional customer service to differentiate and promote the company brand.

Crew Member, 04/2011 to 09/2013

McDonald’s Castro Valley, CA

Working with customers, Taking orders, Preparing Food, Cleaning .Took necessary steps to meet

customer needs and effectively resolve food or service issues. Recorded customer orders,

and repeated them back in a clear, understandable manner. Correctly received orders, processed

payments and responded appropriately to guest concerns. Resolved guest complaints promptly and

professionally.

Maintenance Coordinator, 10/2013 to Current

Facilities Management and Planning – Ashland, OR

Review incoming requests for repairs, moves and projects, prioritize those requests in order of urgency

and crew workload and then create a schedule based on those criteria. Monitor the crew's practices to

assure that all safety rules and University guidelines are followed.

EDUCATION

High School Diploma: 2013

Hayward High School Hayward, CA, USA

Academic Achievement Award

Southern Oregon University: 2013 to current

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