MICHAEL BRISBON

Work Experience:

Fidelity: Boston, MA

Customer Service Represenative 1/2013-7/2013

• Monitoring our team mail inbox by responding to emails to update them on any problems that were

specifically issued to our team

• Answering phones to help customers with their questions or directing them someone for further assistance

• Assisted colleagues in providing technical support, creating tickets, and escalating issues when necessary

• Assisting in managing our daily meeting by contacting those who need attend and giving updates on

information gathered from our other teams during the night

• Creating tickets for our clients who needed a much more detailed look into their issue

Physical Layers: Wilmington, MA

Telecommunications Assistant 02/2012-8/2012

• Took measurements of the distance of which cables would be traveling through the building

• Ensured that previous installations would not hinder our work in which we could install our products

• Ran diagnostics to make sure the products that we installed worked to our clients specifications

• Contacted our clients to ensure that no problems were occurring with their new installation

Skills:

• Intensive training in information technology, including knowledge of PC builds, software and hardware

installation, and basic network administration

• Proficient with Windows 7, Vista, XP, Mac OS operating system

• Able to troubleshoot, diagnose and repair computer hardware components

• Strong understanding of Microsoft Word, Excel, Outlook, PowerPoint

• PC diagnostics and repair - Hardware /Software troubleshooting

• Formal training in personal interaction in the workplace, effective written and oral communication, and

time management

• Calendar management, Meeting room setup, Multiline phone experience

Education:

Year Up, Inc. Boston, MA

09/12 – 07/2013

• Certificate, Information Technology

• Dual enrollment at Cambridge College

• Earned 18 college credits towards B.S., Business Management

Cambridge College Cambridge, MA

09/12 – present

• Bachelor of Science in Business Management

Contact this candidate