Customer Service Sales

Gene Alton Hatch III

Exceptional Customer Service Expertise, Scholar, Committed to Professionalism

Future Of Management

***** ***** *** **. ***** - Jacksonville, FL 32226

acdyg5@r.postjobfree.com - 904-***-****

Most recent employment demonstrated the ability to communicate with others and solve customer related

issues for Convergy's At&T Billing and Sales etc. Also, Jan 2008 I was the Lead Customer Service

Representative for Cash America Pawn for 3 years.

Prior Experience:

Michael's Warehouse/Distribution February 2009 September 2009 .

Premier Sydell Warehouse/Distribution April 2008 to January 2009

WORK EXPERIENCE

Agent

Convergys At&t Uverse Blue - Jacksonville, FL - November 2013 to February 2014

Profession:

Customer billing and sales department for Att Uverse service.

Skills Used:

Customer service. De-escalation of irate customers, proficient in multi-tasking with speaking and solving

customer related issues in billing and sales. Proficient with Windows and Microsoft Office. Exercised

professionalism when coming to terms of communication with others.

Property Manager

BMLR Properties - Jacksonville, FL - January 2012 to August 2013

Profession:

Report income changes. Tend to tenant specifications such as work order forms, complaints, annual

re-certification through HUD, maintaining the maintenance team and their shifts and work loads. Maintained

tenant files and important documentations. Familiar with Excel, Windows, Wndows seven and eight, and Word.

Accomplishments

Completing the Multi Housing JSO program which is for Federal HUD Housing to demonstrate violence is not

the answer.

Skills Used

Great communication skills would be the most used skill daily. Able to keep cool and make tough decisions

under pressure, Another skill that was accomplished is being able to meet deadlines in time.

Qualifications • Committed to professionalism; highly organized, work under strict deadline schedules with

attention to detail.• Efficient with Microsoft Office including, word, excel, power point, one site and access.•

Extremely productive in high volume and high stress environment• Excellent written and verbal communication

skills with an eye for detail.• Experienced in annuals, interims, move-outs, move-in and evictions.• Responsible

for background checks including criminal and credit.•

Lead Customer Service Representative

Cash America Pawn - Jacksonville, FL - January 2008 to December 2011

Profession

To serve customer needs with loan transactions, sales, and Payday advances upon credit approval.

Skills used:

One on one customer service expertise. The ability to communicate with others and resolve or better assist

customers with product knowledge. Responsible for pricing merchandise to go for sale. Proficient in handling

large amounts of currency while completing loan transactions. Experienced loan expertise.

Warehouse Worker

Michael's Warehouse - Jacksonville, FL - February 2009 to September 2009

Profession:

Consisted of picking, labeling, and transporting merchandise to loading zone for shipment to purchaser. Chain

processing of merchandise to ensure product liability and damage. Experienced in fast paced environments.

Able to work under severe heat conditions.

Skills Used

Able to withstand warehouse conditions. Demonstrated efficient work ethnics in a fast paced environment.

Accuracy when depicting through merchandise and choosing the correct product for shipment. Exercised

precision and accuracy when calculating inventory. Exercised time management to meet required deadlines

for shipments.

Inventory Specialist/Warehouse Worker

Premier Sydell - Jacksonville, FL - April 2008 to January 2009

Profession:

Inventory specialist, to ensure that the number of merchandise in warehouse coincide with documentation in

data systems. Warehouse distribution consist of picking, labeling, and transporting merchandise to loading

zone for shipment to purchase and/or unloading from .

Skills Used

Able to withstand warehouse conditions. Demonstrated efficient work ethnics in a fast paced environment.

Accuracy when depicting through merchandise and choosing the correct product for shipment. Exercised

precision and accuracy when calculating inventory. Exercised time management to meet required deadlines

for shipments.

EDUCATION

Bachelors Of Science in Supply Chain Management

Florida State Community College of Jacksonville - Jacksonville, FL

2012 to 2016

ADDITIONAL INFORMATION

I do have a TWIC card for high security entrance.

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