Customer Service Project

* * * * * R A N D T R I D G E D R I V E • G R E E N S B O R O, N ORT H C A R O L I N A 2 7 4 1 0

Phone 919-***-**** • E-mail acdydr@r.postjobfree.com

CRYSTAL D. JONES

Objective

• To obtain a position that utilizes my purchasing experience in the pharmaceutical industry, as a

seasoned Operational Excellence / Lean Six Sigma Green Belt Certification, as well as my

knowledge of contract negotiations, purchasing of various commodities, such as raw materials, and

relationship development.

Professional Summary

• Experienced Professional with a background in supply chain management, government contracts,

supply demand analysis, WMS, SAP, RFIs, RFQs and RFPs, purchase planning and forecasting,

direct and in-direct material inventory control, production and manufacturing scheduling,

warehousing and logistics, budgeting, contract creation and negotiation, as well as clinical trials and

clinical scales. Experienced in development and implementation of global policies, procedures, and

strategies for buying goods and services; specializing in global leading and facilitating teams, e-

procurement, process improvements, project management, and performance measurements.

Academic preparation

Bachelor of Science, Business Management • NORTH CAROLINA AGRICULTURAL & TECHNICAL STATE UNIVERSITY

Greensboro, North Carolina • Graduated summa cum laude. (2006)

Languages

• Fluent in English

• Can read and speak some French and Spanish

Professional experience

August 2013 – present C.D. Jones and Associates

Accounts Payable Consultant

• Utilize training as a Green Belt to improve the process of W2 annual gross ups.

• Utilize SAP to develop reports and gather data based on business need.

• Make recommendations for process improvement that will allow AP to flow smoother.

• Process daily, weekly, and monthly invoices, parked, and logged items.

Business Analyst Consultant

• Manage all sourcing project activities and significant communication through the Ariba sourcing

module.

• Assist Line of Business with identification and accurate communication of business requirements.

• Research potential vendors to participate in RFx, reverse auctions, and other sourcing events.

• Evaluate pricing proposals/models and provide total cost of ownership analysis and direction on

best value.

January 2013 – July 2013 Teva Pharmaceuticals • Greensboro, NC

OTC Direct Procurement Buyer APIs and Excipients

• Manage raw material inventory for all of North America.

• Create and negotiate contracts with suppliers.

• Utilize SAP to provide key supplier information such as delivery schedule, forecasting, and order

history.

• Work with high fructose corn syrup supplier to minimize the number of scrapped tankers that have

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fallen below specs.

August 2006 – August 2010 GlaxoSmithKline • Durham, NC

Sourcing Manager – Global eSourcing Corporate Services Procurement

• Create RFx events using the ePass system.

• Deliver eSourcing solutions that support North America and the UK.

• Direct hands on management of eSourcing events for Commercial NA and Production Procurement.

• Assisted Sourcing Group Managers in turning RFI’s into Reverse Auctions. By performing a

Reverse Auction, I was able to deliver bid day savings of over $200K on a project that was budgeted

to cost $300K. This group will have several of these types of projects during 2009.

• Facilitate ePass training for suppliers, which includes RFI, RFP, RFQ, as well as Reverse and

Forward auctions.

Buyer – Freight and Distribution Procurement – special Courier project

• Lead GSK Courier Super Users Team charged with the objective of identifying best practice,

common sources of pain, cost savings, compliance, on-time payment, spend visibility, and spend data

analysis.

• Facilitated Courier Super Users Team through the SGM process which resulted in the selection of a

preferred Ground and Express Shipping Courier. This project was used to obtain full SGM

Certification.

• Completed contract negotiations which led to a signed agreement in less than 45 days for a $20M

agreement with UPS.

• Developed a robust and aggressive implementation plan to bring UPS in as the new Courier supplier

in January 2009.

• Switched Sales Force IT department over to UPS shipping systems which resulted in saving an

employee 4 hours per day when compared to the previous shipping system.

Buyer – Supplier Diversity

• Engage Sourcing Group Managers to ensure continuous improvement in Tier 2 Participation and

compliance.

• Train selected supplies in the use of selected reporting tools and requirements.

• Audit reports and follow-up with suppliers to resolve an inconsistencies and/or issues.

• Perform analysis in ConTrak for suppliers meeting Tier 2 requirements in accordance with GSK’s

subcontract plan with the government.

• Quarterly Audits and Analysis of Audit Documentation to provide updates to the Procurement Risk

Map.

• Analyze Supplier Market for small business existence.

• Create strategies to compliment category objectives to maximize small business inclusion while

participating in Sourcing Teams.

•

Buyer – Freight and Distribution Procurement

• Leading multiple distribution projects, spend totaling over $20M. Responsible for contract creation

as well as contract negotiations with the top three courier service providers in the US. This project

will result in over $2M in savings.

CRYSTAL D. JONES 3

• Developed a working relationship with numerous suppliers, performing excellent customer service

throughout the RFI, RFP, RFQ process.

• Oversee long-range financial planning and budget requirements for the $20M courier spend in the

US incorporating fuel surcharge forecasting.

• Leading key distribution projects; achieved internal diversity targets and initiatives

• Created, executed, and negotiated numerous contracts for Freight and Distribution; uploaded onto

ConTrak.

• Leading Temperature Controlled Palletized Heavyweight Air project through a full Sourcing Group

Management Process while taking into account budgeting and forecasting.

Procurement Analyst – HR Services Procurement

• Led multiple procurement outsourcing services; executing various task orders and contracts.

• Continued to exceed savings targets put in place by senior level management.

• Led high value Health Risk Appraisal. Project, managing external supplier data and internal

behavior changes.

• Led communication plan to the business regarding internal study criteria and critical courier

selection processes.

• Facilitated cross-functional sourcing initiative with R&D which resulted in over $600,000 savings.

• Guided daily and long-term operations / planning.

• Created comprehensive business plan and was directly responsible for account development,

contract creation and negotiation.

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November 2002 – August 2004 Washington Mutual Finance • Greensboro, NC

Branch Manager – Loan Specialist

• Responsible for the achievement of branch loan gain and profit goals and minimization of

delinquent loans.

• Grants credit in compliance with company policy, applicable laws and regulations consistent with a

customer’s ability and willingness to repay.

• Collect receivables as they come due and supervise others in the process.

• Perform frequent audits to ensure proper reporting.

• Managed a team of 5 employees.

Certification, Training, and Recognition

Beta Gamma Sigma Honor Society – 2003, 2004, 2005, 2006

Sourcing Group Management Theory Completion – 2006.

Operational Excellence Advocate Training – 2006

GMS Excellence Recognition Site Award in the category of Passion and Urgency from R&D 2007

Operational Excellence Lean Sigma Green Belt Training for Functions (FLMLS) 2007

Financial Analysis for Purchasers – 2008

Negotiation Skills Certification – 2008

Project Management for Procurement Certification 2008

GMS Excellence Recognition Site Award in the category of Passion and Urgency from Freight & Distribution

2009

Full Sourcing Group Management Certification – 2009

Who’s Who Among Women in Business – 2010, 2011, 2012 and 2013

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CPR Certification – 2012

Alpha Kappa Mu Honor Society – 2011

DONA trained DOULA 2011

Professional affiliations

Institute of Supply Chain Management

American Nurses Association

North Carolina Nurses Association

Contact this candidate