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Administrative Assistant Customer Service

Location:
United States
Posted:
May 01, 2014

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Resume:

Debora Hernandez Saenz

***** ******** **. ********, ** 90603

Cell: 323-***-****

acdydh@r.postjobfree.com

SUMMARY

Resourceful goal-oriented Administrative Assistant with thirty-one years of Administrative experience.

Graduated from Everest College with a Diploma in Business Management Administrative Assistant.

SKILLS:

Microsoft Word QuickBooks Executive Secretary

Microsoft Excel Print Shop Document Design

PowerPoint Adhoc Document Control

Microsoft Internet Explorer Oracle Team Player

Mac People Soft Creativity

Lotus Notes /Outlook Accounting Data Input

Access Compliance Multi -Tasking

Concur Human Resources Customer Service

Windows XP/ Windows Vista/ Windows 8

EMPLOYMENT HISTORY

TARGET, LA HABRA, CA 2013

Cashier / Customer Service

Prudential Insurance Company, El Segundo, CA 1980-2012

Operations Controls Associate, Operations Controls Staff,

Operations Controls Managers Assistant, Management Assistant,

Administrative Assistant

• Performed complex secretarial and administrative duties, experienced in a multi-task environment and with

minimal supervision. Demonstrated ability to work independently and in a team. Demonstrated ability to

exercise initiative and perform well under pressure, exercise discretion, use good judgment and handle highly

confidential material in a responsible manner. Demonstrated ability to maintain a high attention to detail and

quality of work, excellent communication and interpersonal skills.

• Screened/ answered telephone calls, maintained business calendar (scheduling and maintaining), drafted and

prepared correspondence, letters and reports with accuracy. Worked on special projects as needed.

• Enforced policies and procedures, supervised day-to-day operations to assure efficient operations. Demonstrated

ability to make sound decisions on routine matters. Demonstrated ability to interface with all levels of

Management.

• Coordinated meetings, special events, (local and off site) and coordinated travel arrangements.

• Prepared, managed and ensured accuracy of expense vouchers. Managed manager’s corporate card and processed

reimbursements according to company procedures.

• Maintained personnel files, disciplinary files and attendance tracking. Input paid-time off, vacation, illnesses,

maternity leave, leave of absences. Organized FMLA records for 50 + employees.

• Conducted new hire process - ordered background checks reviewed and prepared file for Managers review and

approval for pre-hire. Once approved, prepared file for hiring.

• Processed termination and termination paperwork for agency.

• Activated, deactivated Prudential’s security badges, as well as building access and parking passes.

• Reviewed, processed emails, incoming and outgoing mail (US Mail, UPS and Fed-Ex).

• Handled confidential and sensitive telephone calls, files, documents and reports.

• Oversaw office operations, maintained workflow, office remodeling and office moves.

• Onsite office contact for building management and corporate contact.

• Coordinated all office equipment installations, repairs and maintenance.

• Ordered office supplies, and performed other related duties as assigned and requested.

EDUCATION

Debora Hernandez Saenz 323-***-**** acdydh@r.postjobfree.com

Everest College, City of Industry 2012-2013

Business Management / Administrative Assistant

Debora Hernandez Saenz 323-***-**** acdydh@r.postjobfree.com



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