Sales Customer Service

Randall Scott Williams

**** ****** **. ***** ****, Ga. 30518 ( 678-***-**** ***************@*****.***

OBJECTIVE

To obtain employment that challenges, with opportunities of advancement.

EDUCATION

North Georgia College Bachelor’s Degree in Psychology – Minor in Business

WORK HISTORY

B & B Fire Protection

2013-Present Buford, GA

Installation of Fire Protection systems into commercial properties.

2011– 2013

Inside Channel Manager / Renewal Representative Alpharetta, GA

Veeam Software -

* Enabled partners within the Great Lakes region to drive revenue.

* Ranked #1 on team for Closed Won % of total Accounts for entire tenure.

* Procure and process orders.

* Have successfully worked every territory, at times covering up to 5, in North America,

excluding Canada. Primary focus Central Region; specifically The Great Lakes.

* Work closely with Great Lakes ICM and IAM to drive sales in region; specifically additional

licenses, up sales, cross sales, and co terming existing licenses to new purchases.

* Have worked to nurture positive relationships, to leverage the Partners within my specified

region of coverage.

* Follow sales through entire process to ensure accuracy of order and positive experience.

Ease of sales process.

* Continually work with licensing to ensure that CRM (Salesforce) is up to date and

accurate.

2009 – 2011 Aligned Building Systems Lawrenceville, GA

Constructed steel buildings.

2007 -2008 Reed Construction Data - Inside Sales / Support Norcross, GA

Inside Sales / Support

* Cold calling potential prospects.

* Excellent verbal communications skills.

* Excellent listening skills

* Ability to organize day and prioritize work load.

* Dependable.

* Ability to "read" prospects and determine buying needs and potential.

* Possess a high level of integrity and business ethics.

* Working knowledge of Word, Outlook and Excel.

* Experience working with sales contact management and database systems.

2000 2007 Sage Software Norcross, GA

Technical Support Representative

Level III Technician Peachtree Complete Accounting for Dos / Peachtree Classic

Accounting

Level II Technician One Write Plus for Windows

Level III Technician Peachtree Complete Accounting for Windows

Peachtree First Accounting

Peachtree Accounting for Windows

Peachtree Premium Accounting

Peachtree Premium Accounting Manufacturing,

Distribution, and Construction

• Knowledge of Microsoft Windows operating systems (Windows 95 / 98 / ME / NT / 2000 / XP)

• Knowledge of Dos

• Knowledge of Excel

• Knowledge of Microsoft Word

• Inner workings of Network (Windows 95 / 98 / ME / NT / 2000 / XP)

• Excellent customer service skills

• Initiate sales to perspective / existing customers

• Create positive interaction with customer

• Advise customers of alternative back office solutions

• Resolution of customer questions / concerns

• Create documentation of known issues and resolutions

• Senior level call backs

• Ranked at / or above top 5% of department in customer satisfaction for

the years 2005, 2006, and 2007

West Building Materials

1994 – 2000 Gainesville, GA

Assistant Store Manager

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