Help Desk Manager

Scott B. Richmond

**** ******** ****** *********, ** 53589 608-***-**** **************@*****.***

Objective:

To provide support for the Information Systems by installing, configuring, maintaining personal computers and peripheral devices.

Computer Skills:

Platforms: Hardware: Software: Additional Classes:

Windows 7 CD/DVD Rom Drives MS Excel 2010 Customer Contact Skills

MS Vista Motherboards MS Word 2010 Project Management & Coordination

MS XP USB Drive MS Power Point 2007 Team Building & Problem Solving

Hard Drive Virtual Machine Ware

Power Supply

RAM

Education:

Madison College Madison, WI 53704

IT Help Desk Support Specialist Degree, GPA 3.47 December 20, 2012

Project Management – Certificate, May 17, 2013

Dean's List - Honors Madison College 01/02/2013, 08/07/2012, 05/30/2012, 05/15/2010

Herzing University (Formerly: Wisconsin School of Electronics), Madison, WI

Electronic Service Engineering, Associate Degree, GPA 3.11

Experience:

Fairbanks Morse Engines – Help Desk Support: Sept. 16, 2013 – Sept. 27, 2013 Beloit, WI

Note - this was a 2 week contract position while IT Dept. went for offsite IT Training.

Performed Help Desk Calls, logged calls into Altiris Help Desk Tracking Log System.

Performed password resets.

If I could not assist customer, I would escalate ticket.

WI Dept. Of Ad ministration - Help Desk Support (LTE Position): June 3, 2013 – Aug. 8, 2013 Madison, WI

Wiped clean the old computers hard drives to remove all data fro m them and imaged Windows 7.

Added printer drivers when needed when drivers were not o n shared drive.

Assisted team members in swapping out the old computers with new up graded computers.

Installed second monitor for internal customers.

Deleted data from old cell phones to be given to the deployed military personnel.

Square Toast Technologies - IT Help Desk Specialist: September 13, 2012 - November 16, 2012

Madison, WI

Created office forms using Microsoft Word 2010 and Excel 2010 (Note - this is a new small company that does not have the staff yet to perform these tasks). Started developing Intern/New Employee binder that has the internal forms that are used an d a procedure that has step-by-step instructions of how to enter the appropriate information into the fields of the document.

Entered Help Desk trouble calls into “Autotask” (Help Desk T racking Log Program).

Troubleshot and repaired Point of Sale (Receipt Printers) to use again.

Put connectors on Cat5 cable per prints and tested them prior to putting them in inventory.

Northern Shared Medical Services - Semi Driver and Medical Assistant: Nov. 2007 – Sept. 2009

Cottage Grove, WI

Drove semi-tractor while pulling a Mobile Medical Scanner to various hospitals & clinics in WI, IL, IN, IA, and MN.

Assisted technicians with the patients.

Scott B. Richmond

2457 Erickson Street Stoughton, WI 53589 608-***-**** **************@*****.***

Central Storage and Warehouse - Building Maintenance Mechanic: March 2005 – Novemb er 2007

Madison, WI

Created documents in M S Word and M S Excel for the warehouse to be observed by the local fire department and

the FDA for their required inspections of the plant.

Performed building maintenance on cold and warm storage warehouses.

Installed new lighting fixtures in warehouses and replaced burnt out light bulbs.

Performed monthly visual inspections sprinkler systems and on over 50 fire extinguishers per City of Madison Fire Department requirements.

Performed maintenance on battery operated forklifts and LP Ga s forklifts.

Manufactured and installed replacement stairs at the warehouses for egress doors.

Installed new outlets for trucks in the winter for engine block heaters.

Helped install wiring for new bar-coding system in the warehouses.

Replaced and repaired damaged loading dock, garage doors, walls, and freezer doors in the warehouses.

Moved empty refrigerated semi -trailers into the loading dock for the forklift drivers to load, and stage full trailers in the trailer parking area. Also performed other assigned tasks/projects by the plant manager.

WI Air National Guard - Vehicle Operator/Avionic Sensor Systems Specialist/Vehicle Mechanic: May 1982 – July

2006 Madison, WI

Calibrated avionic equipment on military aircraft and vehicles. Achieved and maintained Secret Security Clearance for the total time in service.

Created and ad ministered vehicle maintenance documents using MS Word, MS Excel, and government software to perform duties. Operating System Microsoft XP.

Vehicle Operator: January 2002 – September 2003

United States Air Force - Operation Iraqi Freedom - Middle East

Generated letters in M S Word, generated spreadsheets to be used in the office on M S Excel, and generated government driver’s license(s) to the military member(s) in a DOS based program.

Performed vehicle inspections for maintenance as per Air Force Standards/Regulations.

Drove semi-tractor and trailer with military equipment and military personnel’s personal gear to another base for deployment, drove buses hauling military personnel to and from work in the Middle East.

WI Inspection Consultants - Licensed Ho me Inspector: February 2004 - January 2009 (Part Time) Portage, WI

Inspected exterior features of existing ho mes including outside walls, decks, soffit & fascia, roof, chimney,drainage, sidewalks, driveways.

Examined interior structures for safety issues including windo w condition, doors, plumbing fixtures and drains, electrical outlets, s witches, power panel, water heater, furnace, and water softener. Checked the attic and crawl spaces for adequate insulation & ventilation.

Ecolab Corp. - Service Manager: May 2001 – January 2002 and September 2003 – November 2003

North Saint Paul, MN (Note – Worked Madison, WI Territory)

Installed chemical cleaning dispensers on commercial dishwashers and washing machines.

Installed copper water lines and power to chemical dispensers with electrical voltages ranging from 24 Volts DC –

480 Volts AC. Installs were performed in WI, IL, and IA.

Licenses

Ho me Inspectors License, Expiration Date: December 2014 and Driver’s License: Classes A, B, C, & D,

Endorsements N

Other Affiliations

Madison College Information Technology Association (MITA) 2010 - Present

Wisconsin Association of Ho me Inspectors, March 2003 - Present

Veterans of Foreign Wars, June 2011 – Present

American Legion, June 2004 – Present

LinkedIn Approximately 2 Years

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