NARINDER SINGH BATTH

Tel : ***-334-***-**** / E-mail:

acdy5o@r.postjobfree.com

Summary:

. To obtain a challenging position in the area of information systems where

my technical skills, creativity and leadership qualities can be utilized

while leading to opportunities for career advancement.

. Over 6+ years of experience in Installing LAN network components,

tracking and renewing licenses for software and equipment as part of the

ongoing maintenance of the network

. Troubleshooting and debugging of Networks (LAN & WAN) comprising ATM, FR

and ATM Leased Lines, ISDN, (Backup and primary circuits) terminating on

NORTEL PASSPORT and DPN.

. Managed LAN and Wireless Network and performed troubleshooting On LAN,

WLAN, Customer Modems (NTL 250, TERAYON, and MOTOROLA) And CPE Router

(Cisco-Linksys, Belkin, D-LINK and Dynamode).

. Expertise in TCP/IP Model, EIGRP, OSPF, RIP, VLSM, IP addressing & IP

routing principle

. Expertise in VLAN & inter-VLAN routing.

Skills:

Knowledge of Networking Topologies, TCP/IP Model,

Routing : EIGRP, OSPF, RIP, IP addressing, VLSM,

IP routing principle,

Switching : VLAN, inter-VLAN routing, Spanning tree,

VTP, PAGP, LACP, Trunk

Ether-channel management features

Network Technologies : CDP, Frame-relay, PPP, Access Control List

(ACL)

LAN Topologies : Ethernet, Fast Ethernet, Token Ring, FDDI

Knowledge of Border Gateway protocol (BGP)

Certification:

. CCNA (Cisco Certified Network Associate) ID:CSCO1461250

. CCNP (Done Routing and Switching module)

Education:

. Master in IT (Punjab Technical University), 2009

. B.COM (PROFESSIONAL), GND University, Amritsar, India, 2005

. PGDCA(POST GRADUATE DIPLOMA IN COMPUTER APPLICATION) GND University,

Amritsar, India, 2006

Professional Experience:

A2zonline Solutions, India

January 2013- March 2014

LAN Administrator

. Responsible for maintaining an organization's local area network include

installation, configuration, and testing of equipment.

. Installing LAN network components, tracking and renewing licenses for

software and equipment as part of the ongoing maintenance of the network

. Monitoring LAN performance and perform backups to ensure continuity in

the event of network failure

. Troubleshoot networks and user stations to identify and correct problems

in a timely manner and escalating problems to vendor.

. Maintains network performance by performing network monitoring and

analysis and troubleshooting network problems

. Accomplishes organization goals by accepting ownership for accomplishing

new and different requests; exploring opportunities to add value to job

accomplishments.

Orange Business Services, India

October 2010-July 2012

Engineer- Network Operation

. Working as Engineer- Network Operation in incident management, managing

and handling the company's network operations spread throughout the world

under ITIL environment

. Troubleshooting and debugging of Networks (LAN & WAN) comprising ATM, FR

and ATM Leased Lines, ISDN, (Backup and primary circuits) terminating on

NORTEL PASSPORT and DPN.

. Managing the FrUni and FrAtm connections connecting to EQUANT backbone

comprises of Nortel Passports and High end Cisco Routers

. Acting as Team lead for single point of contact for escalation for

critical incident during shift hours

. Managing the backbone of client's network ensuring 100 % uptime.

. Ensuring that SLA is met in case of outage of circuits as per ITIL

Standards

. Ensuring the Network and IP layer to be up for customer connectivity to

use it concerned applications.

. Accountable for providing effective and satisfactory support to corporate

clients for VPN / Data Access Services (SAP / ERP) and Internet services

plus managing the world wide customer network expanding Europe, Asia and

America supporting the PE and CE routers with backbone of the network.

. Upgrading and carrying out the change management activity on regular

basis for the customer backbone routers.

. Completely responsible for managing the SLA with the customer and

tracking the number of tickets opened on per month basis

Aricent, India

July 2009-Oct 2010

Associate Product Engineer

. Provide Tier 1 Technical Support for Aricent Products on a 24/7 basis

worldwide.

. Log Customer Service Request (CSR) on Technical issues in Siebel

(Database) & provide resolution to these requests in fixed SLA.

. Act as Quality analyst so that customer queries should be resolved in an

organization defined SLA for TL-9000 credibility. Use e-PCMAS

(application) for accepting Product Release notes (PRN) for part number.

. Deliver software to worldwide customers using File Transfer Protocol

(FTP). Generate License File for various products.(Gsnlite, Nexgen).

. Product warehousing by cross-checking the product specification with

Aricent Norms.

. Identify software and documentation flaws and escalate to appropriate

department.

. Manage and facilitate escalations/complaints to Tier 2 and follows

through as point of

. Contact to higher-level support teams.

. Document solution and resolution steps in product knowledge database to

ensure problems and solutions are communicated to all necessary service

organizations.

IBM Daksh, India

October 2007-July 2009

Technical Support Executive

. Provided Level 1 Support for Broadband Connection to Virgin Media

customer

. Worked As a Technical Support Executive under Virgin Media.

. Received inbound calls of technical nature, independently resolved

customer complaints, concerns and inquiries regarding their Internet

connection.

. Managed LAN and Wireless Network and performed troubleshooting On LAN,

WLAN, Customer Modems (NTL 250, TERAYON, and MOTOROLA) And CPE Router

(Cisco-Linksys, Belkin, D-LINK and Dynamode).

. Set up Home Network and provided troubleshooting and full support on

virgin- media security Software (PC-guard).

. Troubleshoot a wide range of technical support issues and connectivity

problems such as authentication, connection speed, e-mail configuration,

and loss of synchronization.

. Experience in new employee mentoring, training and coaching.

. Provided support on Windows XP, Windows 2000, Windows 98, Windows vista,

Mac OS 9 for Internet connection

. Provided e-mail support on Outlook, Outlook Express, Window mail and Mac

mail.

. Used Citrix meta-frame to access applications and tools. Interacted with

UK Customers For Pre Checks And Incident Problem Management.

. Proactively Monitored Customer Network By using Red Tool (application)

and checked Remote End Connectivity. Provided On line Support and

Assistance to Service Technician to rectify a problem.

Personal Details

. Martial status: Married

. US Visa Status : Permanent Residency Card

. Address: : 8101 Stanford place

Montgomery,Alabama,36117

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