SCOTT L. SHREVE

*** ******** *** ***. * • Akron, OH 44310 • 330-***-**** • acdy5j@r.postjobfree.com

PROFESSIONAL PROFILE AND SUMMARY OF QUALIFICATIONS

Dedicated, quality-focused professional offering over 15 years experience in office administration and

customer service. Precise and detail-oriented with proven skill in managing information and handling

multiple projects simultaneously.

Superior supervisory/ customer service Documentation, filing and organizational

expertise skills

Adept in scheduling, ordering, and problem Productive interaction with management

solving

Operate office machines Effective communication in verbal and

written form

Coordinate work flow and prioritize tasks Experience handling confidential

information

COMPUTER PROFICIENT: MICROSOFT APPLICATIONS INCLUDING: WORD, EXCEL,

OUTLOOK EXPRESS / INTERNET / GROUP WISE / AS 400 / CHROME / ADP

Employment History

Great Lakes Auto Group Customer Relations Specialist Akron, OH 04/13 to 04/14

Duties: Answer phones (3 lines), schedule service appointments using ADP software, search

VINs for open recall notices and advise accordingly, schedule appointments from email leads,

meet and greet Honda customers as necessary, call Honda customers with updates as needed,

assist the receptionist as needed, provide new and used car leads and assist the service writers

and service director as needed.

Catastrophe Management Solutions (dba: Allstate)

Flood Support Center Representative Hudson, OH 10/12 to 12/12

Duties: Answer inbound calls from Allstate flood insurance participants affected by Hurricane

Sandy. Validate the name and policy number. Get the best contact information from the

participant. Make sure that the insured know what the first steps to recovering from the natural

disaster. Make sure the insured know time frames for contact. Go over the notes of the claim,

update on any changes. Reach out the Outside Adjuster when needed; Reach out to the Inside

Adjuster when needed. Reach out to the Technical Assistant when additional help was needed.

Follow up with the insured by phone and email. Escalate when necessary to team lead or

manager. Contact corporate offices by phone and email when necessary.

Diebold Customer Contact Representative Green, OH 06/12 to 10/12

Duties: Answer inbound calls from automated atms, banking personnel, security, facilities

management and technicians. Prioritize all calls. Place work orders for atm repair, vat repair, safe

and vault repairs, technicians, escalate when necessary, assist technicians with closing calls,

duplicating calls and auditing their calls. Assist those calling back with follow-ups on tickets for

repairs and document. Send messages to the Navigators for the technicians and send messages to

local Diebold offices.

North Central State College Full-Time Student Mansfield, OH 03/09 to 09/11

Duties: attend classes, maintain GPA and fulfill internships.

Speedway Customer Service Representative Mansfield, OH 11/07 to 02/08

Duties: run computerized cash register and maintain the cleanliness of the store.

Affiliated Computer Services Customer Contact Representative Cary, NC 02/07 to 11/07

Duties: Answer incoming calls from health savings account participants, validate accounts with

account holders, answer questions about accounts, Open account investigations when necessary,

and make proper call backs. Alpha Numeric data entry, provide a good customer experience,

warm transfers to other departments and warm transfers to investment company as needed.

Wake Technical Community College IT Administrative Assistant Raleigh, NC 01/05 to

05/06

Duties: Answer telephones, meet and greet faculty and staff, students and vendors. File, Fax,

copy, collate, alpha-numeric data entry. Bid packages, inventory, order office supplies as needed,

send and receive mail, inner-office mail and packages send and receive other packages from

courier services. Maintain the software library, file warranty claims for computers, printers,

copiers and other peripherals. Schedule meetings, make travel arrangements and keep expense

reports, run reports and forms for other departments, answer calls for the help desk after 5pm and

help with special projects as needed.

PHE, Inc. Customer Service Representative Hillsborough, NC 02/02 to 08/04

Duties: answer incoming calls, alpha-numeric data entry, verify customer information, place

orders, track orders and reship when necessary. Answer emails as needed.

UNC-Chapel Hill Administrative Assistant Chapel Hill, NC 10/00 to 05/01

Duties: Answer telephones, alpha-numeric data entry, filing, copying, collating, faxing, inter-

office mail, US Mail, send and receive packages, schedule conference rooms and assist where

needed.

Department of Environmental Quality Administrative Receptionist VA Beach, VA 02/98

to 05/99

Duties: Answer switchboard, meet and greet clients, schedule meetings and conference rooms,

hand-written messages, alpha-numeric data entry, filing, light typing, copying, collating, review

and submit vehicle mileage logs, inner-office and US Mail, send and receive packages, and assist

where needed.

Microsoft Corporation Customer Service Representative Buffalo, NY 03/93 to 10/97

Duties: Answer incoming calls, discuss MS products, issue refunds and reship products as

necessary, supervise team of other representatives and monitor calls for quality assurance,

provide feedback and coaching when necessary, track packages, files claims, process educational

orders, process employee orders and process payments.

VOLUNTEER ACTIVITIES

300 hours at The Salvation Army, Mansfield, OH 09/10 to 12/10

04/11 to 06/11

260 hours at Erie Huron Richland Counties Community Action, Mansfield, OH 01/11 to 03/11

300 hours at Ashland County Cancer Association, Ashland, OH 06/11 to 08/11

RELATED SKILLS

Supervisory Skills: Monitor employee customer calls, approve performance incentives,

administer disciplinary actions, and resolve customer complaints

Administrative/ Customer Service Skills: Operate switchboard, schedule appointments, greet

customers, maintain vehicle mileage logs, process mail, schedule rooms/ meetings, customer

service, alpha and numeric data entry, order supplies, verify deliveries, validate customer

information, light book keeping.

Other Related Skills: Bridges Out of Poverty, Grant Writing, Intake Assessment, Case

Management, Organized Health Fair.

EDUCATION

North Central State College

Mansfield, OH

Human Services

Corning Community College

Corning, NY

Human Resources

University of Toledo

Toledo, OH

Pre-Nursing

REFERENCES

PROFESSIONAL AND PERSONAL REFERENCES AVAILABLE UPON REQUEST

Contact this candidate