Customer Service Manager

CURRICULUM VITAE

Personal Information

Name : Jason Roy

Place of Birth : Karachi, Pakistan

Date of Birth : 20 June 1979

Nationality : Pakistani

Gender : Male

Marital Status : Married

Address : Bezaanjachtplein 190,1034 DB

Email : **********@*****.***

City : Amsterdam

Work permit : Valid

Sofi Number : 4085.33.365

Contact : 020-*******

Mobile : 06-12311615

Education

University of Karachi From: 1997 To : 2001 Grade B

: Bachelors of Commerce

St. Patrick's High School From : 1985 To : 1995 Certificate : Yes

Special Experience & Skills

Excellent customer service skills, negotiating and strong follow up,precise, Pro- active committed .

Personal Characteristics

Secure, creative, responsible, adventurer, flexible independent, out of

the box thinker.

Courses / Trainings

Name of Courses : Call center Training certificate.

SAP CRM Training.

Leadership Training Certificate.

Certification of English language testing by British

Council

Nederlandse voor Buitenlanders Level NT2( Voor Hoger

opgeleide anderstaligen) 1 year course.

Employment History

Company : Shell Pakistan

Designation : Supply chain scheduler Logistics, Order

Management

Card customer services professional (Order to Cash).

From / Until : Jan,2010 -Dec,2012

Duties: Verifying invoices from the billing department and processing.

Reporting to the(Oil & Gas Development Ministry of

Pakistan) about products that have been shipped to

Pakistan from abroad Weekly, monthly and yearly.

Import /Cargo clearance providing cargo clearance

after verified check received from Kamari Terminal

and shell Aviation department, stock keeping and

daily report to General Manager.

Handling Countrywide customers call. Provide

assistance to the

Shell site staff regarding transaction processing of

shell fuel cards, Manual authorization, and

Reimbursement of shell cards payments to dealers

throughout Pakistan, order entry and order

management.

identified and analysed customer's queries /

complaints quickly and responded with appropriate

answers to meet their demands within agreed time

frame, as per the GSAP and Complaint Management

System2012 to present.

Achievements Certificate of Achievement for Being best customer service

professional for:

Quarter 3 Year 2010

Quarter 1 year 2011

Quarter 4 year 2011

Quarter 3 year 2012

Company : H.S.B.C. Bank (Hong kong Shanghai banking

corporation)

Designation : Online banker/Credit card customer services

From : Dec 2007-Oct,2009

Duties :

Monitoring Service Standards, Credit Cards systems

and related complain resolution. General Complain

monitoring and resolution Activation and blockage of

credit cards. Processing of Emergency Encashment of

Status customer's traveling abroad.

Coordinating with Relationship Manager's and Branch

Manager's in regards with Customers Dealing with all

the financial and non-financial transactions on daily

bases.

Taking leads for Types of Accounts, Personal loans,

Credit cards.

Achievements: Customer services Representative of the Month.to

improve service levels, product quality, and client

satisfaction.

Company : ABN AMRO Bank Netherlands

Designation : Online banker/Customer Service professional

From / Until : Jan,2007-Jan2008

Duties :

Taking Online requests of PO/DD,address changes, stop

payments/blocking cheques

Cheque book activation, account statements by mail,

card activation, card blocking/Fund transfers

(interbranch/3rd party transfers).

Helping customer on usage of Atm cards by making

outbound calls and dealing with Activation and

blockage of credit cards and atm. cards Handling

countrywide customer's incoming calls, queries, and

complaints. Generation of T-pins and Atm pins online.

Dispatching of Atm pin mailer and maintaining record

of it.

Company : Avari Hotels International

Designation : Front Desk officer

From / Until : June 2006- July, 2008

Duties: Accommodate guests by registering and assigning

rooms,checkin and checkout of the guests, issuing

room keys, providing tourist information, answering

phone calls,doing administrative works.

Company : The Pakistan Bible Society

Designation : Accounts officer/ Office Administrator

From / Until : Sept, 2001 - Aug, 2006

Duties :

Preparing financial documents viz.money order etc.

Preparing Budget forms and stock lists. Customer

dealing & marketing of products.

Computer Skills : Microsoft Office

Company : Nando's Restaurant (South African franchise)

Designation : Food Coordinator/Floor assistant Manager

From / Until : Jan,2000 till Aug,2001.

Duties checks towards the food quality as per Nando's

standards, Managing floor in

absence of Manager, mostly on busy weekends.

Languages Skills

Speaking Writing

English : Excellent Excellent

Dutch : Beginner Good

Urdu/Hindi : Excellent Excellent.

Hobby's

My hobbies are: Bodybuilding, Reading,

I also find it very refreshing to discover Nature.

I love all varieties of Music.

Reference : Can be furnished upon request

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