Customer Service Manager

Jeffrey Sides

**** ****** **** - ******, ** *****

*****.****@*****.*** - 334-***-****

To obtain a management position with a growing, assertive company that will benefit from my leadership skills

combined with my honesty, teamwork, loyalty and above all a commitment to excellence and customer service.

Willing to work as many hours as needed to get the job done.

WORK EXPERIENCE

Purchasing Manager

Goldens' Foundry and Machine Company - Columbus, GA - November 2012 to Present

31902

Responsibilities include but not limited to: In charge of all purchasing functions for two locations, one in

Columbus, GA and one in Cordele, GA. I am responsible for insuring all material is ordered and arrives on

time for each plant. I am also responsible making sure all invoicing is correct and is paid on time. Lastly I am

responsible for all sourcing with vendors and price negotiation functions.

Materials Analyst/Freight Lead

Johnson Controls Inc - West Point, GA - May 2011 to November 2012

31833

Responsibilities include but not limited to: Responsible for planning material from overseas suppliers for

production. Responsible for ensuring all materials arrive on time, not too early and certainly not too late using

"JIT" manufacturing. Responsible for cycle counting every part at least once a month and completing required

paperwork for accounting. Responsible for all incoming and outgoing freight for West Point plant. Responsible

for finding freight savings by rerouting trucks, using different freight line, or consolidating freight into less trucks.

Production Supervisor

Mando America Corporation - Opelika, AL - February 2010 to May 2011

36801

Responsibilities include but not limited to: Overseeing approximately 35-40 employees. Responsible for all

department production raw and finished good products. I was in charge of 3 robotic production lines as well

as 16 assembly lines. Responsible for shipping good quality parts on time. Responsible for 100 % inventory

accuracy on all raw material and finished good material. Ensure that all production goals are met on a daily

basis. Last, but not least, ensure all employees are working in a safe environment.

Production Planner/Buyer

Emerson Network Power - LaGrange, GA - September 2005 to February 2010

30240

Responsibilities include but not limited to: Responsible for planning metal components through fabrication

department. Approximately 22 total steel presses and job stations. The fabrication department consisted of

turret presses, press brakes, welding, and paint, all of which were scheduling points that were scheduled on a

daily basis per production needs. Monitored production order confirmations performed by operators, to make

sure all confirmations are up to date. Support plant in any way during month-end, for example; Updating all

confirmations in SAP, Entering Rework production orders, Expediting materials through fabrication department

for other departments, and Clearing all "Cogi errors" in SAP. Purchase components for production. Purchase

from approx. 50 different suppliers. Responsible for purchasing approx. 1200 different components as well as

raw metal for fabrication department. Contact suppliers daily on open orders to verify order acknowledgments

and delivery dates. If I have an inventory discrepancy I cycle count parts myself and adjust system accordingly

with approvals from management. I assisted Inventory Manager with different inventory control task daily.

Co-op Student

Engineering Tech - May 2002 to September 2005

Freudenberg NOK

1618 Lukken Ind. Dr W

LaGrange, GA 30240

Responsibilities included: Assisted Engineer over water pump test lab. Set up different test machines for

current product testing. Programmed test machines to customer demand using a PLC and AC/DC inverter

drives. Performed on site analysis of product using different types of microscopic equipment. Created

PowerPoint slides reporting on the condition of each product to the customer.

EDUCATION

Business Administration

Troy University - Phenix City, AL

2006 to 2007

Associates of Science in Business Management

Southern Union State Community College

May 2003 to August 2005

Electrical Engineering

Auburn University - Auburn, AL

2002 to 2003

Valley High School - Valley, AL

May 2002

ADDITIONAL INFORMATION

SPECIAL SKILLS

Excellent communication skills and "customer" service oriented. Computer literate and adaptable. Familiar with

many software packages including: Power Point, MS Word, WordPerfect, Excel, Quattro, Lotus, Navision, &

Timberline Financial Services, Cimpro, ERP, MES, MFG-Pro, Pro-Comm, and fluent in SAP. Easily adaptable

to any word processing, database, spreadsheets, or accounting programs.

GENERAL SKILLS

General office equipment such as telephone/switchboard, copier, facsimile, printer, 10- Key, typewriter/word

processor. Easily trained on any other equipment.

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