Manager Project
Resume:
Lisa M Sanborn
acdy3z@r.postjobfree.com
EMPLOYMENT HISTORY
DIRECTOR OF HOUSKEEPING (Vista Host Hotels - Hilton Garden Inn, Vanderbilt)
AUG 2013 TO PRESENT
* Responsible for "room readiness" and common area cleanliness (9
floors, 194 rooms, banquet floor, restaurant, 5 story parking garage,
balcony, and lobby), providing daily inspection of entire hotel
grounds for quality, cleanliness, and efficiency.
* Motivate, coordinate, and delegate a staff of 25 plus housekeepers,
housemen, engineers, and laundry personnel.
* Provide and track training for entire department, complete performance
reviews & counseling, and create weekly schedules
* Manage time clock entries and payroll budgets, order supplies and
manage inventory of linens and guest supply
* Manage quality improvement projects to increase Medallia scores, hotel
rating, and Trip Advisor reports.
* Act as Manager on Duty one weekend every 4 weeks.
* Accomplishment: Improved Guest Rating and lowered Labor costs at the
same time improving overall revenues in my department
GENERAL MANAGER (JANUS Hotels - Days Inn, Appleton)
SEP 2012 TO AUG 2013
* Responsible for generating profit to meet/exceed budget expectations
of the owners and their management company.
* Maintained Operational and guest service standards while meeting brand
standards.
* Supervised housekeeping staff, front office and maintenance functions.
* Coach, counsel, & lead employees to be productive while providing a
safe and clean environment
* Inspected building, identified service issues, and provided solutions
for repair of equipment deficiencies.
* Ensured QA scores are maintained above established limits and earn
Positive reviews & feedback from guests.
* Inspected rooms to assure rooms were rent ready, checked common areas,
and maintained positive guest relations.
* Directed housekeeping and maintenance staff to resolve cleanliness and
safety issues.
* Worked with Micros Systems - OPERA Property Management Systems
Software
* As Night Auditor, Performed Daily Accounting Audit Paperwork, Settled
Credit Card Batches, & reset system for next day.
* Accomplishment: Built a better clientele for the hotel, improved the
quality and rating of the hotel
OWNER / DIRECTOR OF OPERATIONS (Wiggle Wobbles Play Center)
OCT 2008 TO AUG 2012
* Established and Managed Commercial Child Care Center funded
independently without a line of credit.
* Handled all business licensing, classroom set up, cafeteria
operations, regulation oversight, and day to day operations.
* Established curriculum schedules, classroom themes, and coordinated
learning activities between classrooms.
* Handled all payroll, taxes, and financial processing of paperwork
required by federal, state & local guidelines.
* Accomplishment: Opened the fully Licensed facility with less than
$10,000 investment in under 5 mo., filled openings within 6 mo.
SALES ASSOCIATE (Clayton Homes)
FEB 2008 TO OCT 2008
* Sold Manufactured Housing
* Top Sales Associate during Fortune 500 Year with Berkshire Hathaway
Company
* Accomplishment: Credited with most sold homes at the Troy, MO location
& learned FHA closing processes
SALES & MARKETING (Palm Harbor Homes) AUG
2004 TO AUG 2005
* Sold High End Manufactured Housing with a value selling approach
* Toured customers through model home facility, processed sale
paperwork, assisted with custom order design selections.
* Accomplishment: Was # 2 Sales Associate Nation-wide for most Gross
Profit (approx. $60K per month)
COMMUNITY PROPERTY MANAGER (Manufactured Home Communities Inc. / Now ELS)
JUN 2002 TO JUL 2004
* Managed a multi-million dollar, 390 site Multi-Family Property
overseeing Physical Maintenance, Staffing, Marketing, Financial, and
Business Development for Real Estate Investment Trust Company.
* Sold Manufactured Housing, Processed Rents & Mortgage Closings, and
acted as Community Event Leader.
* Performed Housing Loan functions including stipulation clearing, data
gathering, background checks and loan closings.
* Lead New Housing Development and placement of new homes in one section
of the property.
* Was the first manager assigned in 8 years that accomplished
introduction of new homes in the community.
* Initially sold new homes from floor plans and planned a new
development section of community.
* Created a marketable brochure of the community to improve public
perception and increase demand for new homes.
* Increased occupancy and rents while decreasing foreclosures and vacant
homes.
* Accomplishment: Negotiated a purchase of bank owned homes that
provided a 500% R.O.I in favor of investment company.
Lisa M Sanborn
Employment History Continued
APARMENT PROPERTY MANAGER (Miles Management for Bridlecreek Apartments)
DEC 2001 TO JUN 2002
* Supervised a major upgrade project for 150 units in a residential
apartment complex built in the 70's.
* Operations Management included: Physical Maintenance, Staffing,
Marketing, Financial, and Business Development, Budgets, quarterly
reports and cost analysis as well as a Comprehensive Comparative
Market Analysis.
* Lead major upgrade project for interior & structural rehabilitation.
* Accomplishment: Increased occupancy from 33% to 100% in less than 6
months.
PROJECT MANAGER / SITE ACQUISITION FOR TELECOMMUNICATIONS (Mastec Wireless
West) JAN 2001 TO DEC 2001
* Lead project teams of site acquisition specialists to acquire
buildable properties nation-wide for tower construction
* Accomplishment: Was most productive nation-wide in ROI for the fastest
turn-around time on assignments
INDEPENDENT INVESTMENTS & ENDEAVORS
MARKETING AND ADVERTISING CONSULTANT (Independent Owner) - Little Red
Distribution, Established 2005
* Provided marketing services, Ad Distribution, Website Construction &
Business Development services for Local Businesses on an independent
consulting basis through Little Red Distribution
FREELANCE JOURNALIST (Independent Owner) - "C.J. Andy" Contributor for
Yahoo Voices, Established 2010
* Researched, wrote articles, edited and submitted article content on
various subjects to Associated Content (which was purchased by Yahoo!)
See Articles - Google "C.J. Andy on Yahoo Voices"
* Was designated as a "Featured Local Contributor" "Top 1,000 for 2010
& 2012" and "Hot 500"
RECORDING STUDIO PRODUCER & ARTIST (Independent Owner) - Sing For Cash
Studios, Established in 2004
* Established a Karaoke style recording studio that offered "American
Idol" type competitions for Cash Prizes
* Coordinated Productions for profit and in support of local middle
school district arts programs
* Provided independent production of music CD's for solo artists
including composition & production of original material.
* Networked with major record label executives to promote artists with
potential (like Alan Siegel - Trans Continental's former executive VP
who helped develop the Backstreet Boys)
* Lead a Burnlounge event in Orlando for Mercury Records providing sound
and stage setup for the event.
* Hosted multiple concert events for ticket sales profit and band
promotion.
* Worked with local food and beverage establishments to coordinate
events and promote business.
MILITARY SERVICE - US Army Honorable Discharge
Battalion Administrative Office Manager (Dexheim, Germany)
As Office Manager to the Battalion Commander and Sergeant Major, I
provided classified level administrative services. I was responsible
for keeping schedules, setting appointments, and handling phone calls.
I also managed administrative actions for non-compliant soldiers,
edited and composed new sections of the Battalion Operating Manual,
and managed an administrative staff of 4 personnel.
Equipment Records and Logistics Specialist (Dexheim, Germany)
I established and maintained automated accounting and stock records.
I handled dispatching of all vehicles assigned to the Motor pool. I
reset the entire organizational structure of the warehouse by
conducting inventory and ensuring physical and automated material
controls. I managed an office staff of 4 personnel. I extensively
used automated data analysis to correct errors in ordering, stocking,
and shipping of product. I assumed responsibility for changing entire
office systems due to poor organization from prior personnel. I
reorganized the entire warehouse to correspond to computer information
systems (new locations, new stock levels, inventory on hand, and
quantity ordered). I brought inspections from below standard (70%) to
perfect (100%) in less than 3 months receiving two Army Achievement
Medals, a unit coin, a battalion coin, and advancement to
Administrative Office Manager by the commanders in charge.
EDUCATION AND TRAINING
EXPECTED GRADUATE - 205 semester hours in Business Administration (2
credits shy of BA)
GRADUATE - AA in BUSINESS MANAGEMENT (Minor in Communications)
CERTIFIED POOL OPERATOR, CPR Certified more than 18 years
GRADUATE - NASHVILLE SCHOOL OF REAL ESTATE & REAL ESTATE SCHOOL OF
CEDAR RAPIDS, IOWA
UNITED STATES ARMY CORPS OF ENGINEERS, MILITARY BASIC TRAINING, OJT In
LOGISTICS
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