Louise Erickson

**** ****** ***** #**** ******, TX 76040 704-***-****) acdy29@r.postjobfree.com

Experience

August 2013 ? April 2014

Ambit Energy/Plano, TX

Customer Care Associate

Managed incoming calls from customers, initiated proactive calls to customers relating to service issues, payment requirements and account information.

Promoted good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times even when assisting difficult, sensitive or emotional customers.

Developed a rapport with the customer/consultant base, knowledge of account ownership, being responsive and timely with correspondence and problem resolution.

Acted with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.

August 2008- February 2012

AonHewitt Associates/Charlotte, NC

Customer Service Associate

Worked as part of a team that provided quality customer service by helping client employees understand, work with, and use their health benefits, 401K and pension plans accurately and effectively. Acted as a liaison and worked for the participant to resolve complex questions and issues arising from inbound calls, on-line secured requests and written requests from client employees and/or human resource contacts.

Nov. 2004 - April 2006

California State Automobile Association/Colorado Springs, Colorado

Customer Service Represenative

Customer service to insured?s and third party claimants specifically dealing with liability exposures. Administered insurance policies, procedures and practices for investigating, negotiating and settling minor to moderate automobile claims.

March 2004 - Sept 2004

Virgin Mobile/ Colorado Springs, Colorado

Customer Service Representative

Customer service representative for activation of cell phones. Receive and respond to basic and routine customer service inquiries and problems.

June 2001- September 2003

Worldlynk DishNetwork/ Las Vegas, New Mexico

Sales Associate

Customer service representative for satellite systems.

April 2001- June 2001

The Connection/ Las Vegas, New Mexico

Customer Service Representative

Inbound customer service representative for wireless communications (Cricket).

May 2000 - March 2001

American Airlines AAdvantage / Fort Worth, Texas

Customer Relations Specialist

Inbound telephone customer service for American Airlines? frequent flyer program. Advocate for usage of members earned miles. Steward for allocating members requests for travel and various purchases using members earned mileage.

October 1998 - January 1999

Federal Emergency Management Agency (FEMA) / Denton, TX

Telephone Registrant

Registration intake for Federal aid for hurricane and flood victims across the U.S. and Puerto Rico.

May 1997- September 1998

CORE Marketing/Hurst, Texas

Graphic Media Specialist

Insurance direct mail leads. Responsible for coordination of print production/print buying. Created and updated lead generation brochures, letters, and fulfillment materials. Monitored mail drop schedules and inventory for approximately 500,000 direct mail pieces a month.

December 1996 - April 1997

Keller Chamber of Commerce/ Keller, Texas

Public Relations Coordinator

Responsible for front office public relations. Handled requests from walk-ins and phone calls. Coordinated monthly Chamber of Commerce Board meetings, yearly auction, grand openings of local businesses and published monthly newsletter.

1985-1995

USAA Real Estate Company/ San Antonio, Texas

Marketing Specialist

Responsible for marketing activities for real estate and investment products. Developed, planned and administered marketing programs for various product lines utilizing direct mail and various print media, resulting in meeting projected budget goals. Created, designed, wrote and coordinated copy and graphic elements necessary for direct marketing materials, response packet materials, presentation materials and various publications.

Supervised and created the design, format, typeset and mailing of annual and quarterly financial documents. Developed, edited, designed and produced the USAA Real Estate Employee Newsletter, Board of Director's newsletter and numerous product newsletters.

1984-1985

Taylor Alexander Advertising/ San Antonio, Texas

Print Production Manager

Managed all print production and media placement and account services activities.

1981-1984

The Pitluk Group Advertising/San Antonio, Texas

Print/Broadcast Production Manager

Managed all stages of print and broadcast production from initial design through post-production. Monitored pre-productions, selection and management of print, video and talent suppliers. Prepared specifications, solicited bids, developed and maintained production schedules and budgets.

1980-1981

M & L Advertising/San Antonio, Texas

Promotions Coordinator

Contacted and conceptualized promotional work with all media. Copywriter for newspaper advertisements, promotional news releases, television and radio commercials.

Education

1979

Southwest Texas State University

San Marcos, Texas

B.S. Advertising/Marketing

Louise?Erickson

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