MARK A. ROSS acdy0y@r.postjobfree.com

*** ******* **** ****: 915-***-****

El Paso, TX 79912 Cell: 915-***-****

Business Professional with solid Human Resources capabilities, business acumen and strong

abilities in:

Strategic Planning/Budgeting Organizational Development & Effectiveness Policy & Procedure, Ethics

Position Descriptions Government Compliance, EH&S, W/C Employee & Labor Relations, CBA

AAP & EEO Requirements Benefits Development & Administration Litigation, Immigration Processing

Recruitment & Talent Mgt Leadership Development, Communications Training, Union Avoidance

Succession Planning Wage & Salary Administration, Diversity Leadership Assimilation

Performance Management Compensation, Commission Plans Lean Mfg, Six-Sigma Green Belt

Security, Investigations Service Contract Act (SCA) Management Coaching, Mentoring

Purchasing/Procurement Production Management, Customer Service Commercial Contracts, Risk Mgt

Attributes and Passion: Recognized as a positive, collaborative, coach, mentor and problem

solver. I am an enthusiastic, creative, flexible, and analytical results oriented leader with a

passion for outstanding customer service and success. Regarded as a team player and leader with

intuitive skills and customer focused in meeting/exceeding profit goals.

Adept Strategist: ability to resolve complex human resources and business challenges.

• Introduced “lean” in human resources to drive strategic change in lean transformation.

• Implemented Employee Feedback Programs to ensure customer needs are addressed.

• Provided organizational assessment/design and facilitated restructuring resulting in

$3.5mil in labor savings. Developed HR Shared Services for 3 BU’s.

• Recommended consolidation in benefits programs leading to $8mil Admin savings and

improved benefits. Initiated HR metrics to monitor HR programs.

• Led leadership team in developing training programs for direct labor to afford higher

skills development and align with flow manufacturing.

• Coached BU Leaders in driving business strategies through performance management.

• Managed and coordinated production and finished goods from Dallas, TX to El Paso, TX

to reduce annual cost by $250,000.00 with no transparent difference in production or

delivery of finished goods.

• Operations manager driving 98% product quality/95% on-time delivery through effective

contracting, procurement and production control processes.

PROFESSIONAL EXPERIENCE

Research Analysis & Maintenance, Inc. (RAM) 2008 - 2013

El Paso Texas

Corporate Manager of Human Resources & Employment Practices

Provided leadership, management, direction and accountability for all aspects of Human

Resources and the Human Resources Service Center supporting up to 800 plus employees in

multiple locations across the U.S. RAM is a government contractor supporting both Service

Contract Act (SCA) and non-SCA programs for the Department of Defense in the Global War on

Terrorism (GWOT).

• Designed exempt and non-exempt offer letter templates for various programs throughout US

and to comply with the SCA and FLSA regulations.

• Provided guidance/interpretation on SCA, Wage Determination contracts, FLSA, FMLA,

COBRA and other Department of Labor (DOL) Regulations.

• Coached executive, management and supervisory personnel on organizational development,

employee relations, Service Contract Act, FLSA, COBRA, and other DOL Regulations.

Provided HR input on proposals.

• Successfully managed the recruiting and staffing of over 200 personnel for single and

multiple tests conducted by the Operational Test Command (OTC) in as little as 10 days.

• Initiated, developed and published new policies and procedures for risk management and

employee relations (Ex. Motor Vehicle Records Check Policy, Work Related Accident

Reporting Process and Policy, Referral Staffing Policy, Conduct and Attendance Policy).

• Provided hands-on employee relations, attendance, conduct and disciplinary guidance.

• Lead cost savings in unemployment, workers’ compensation and safety programs.

• Lead organizational recommendations and changes, provided performance management

guidance, conducted investigations and successfully defended EEOC charges and litigation.

• Developed and updated policies and processes in conjunctions with changes in Federal, State

and City/County regulations.

Raytheon 2005-2006

El Paso, TX 79916

Human Resources Manager II– Mission Systems Solutions (Six Sigma Specialist)

Planned, organized and provided leadership, direction and management of all aspects of Human

Resources supporting a supply chain and services workforce for the Logistics Contract of

Raytheon (a Best Practices Company) at Ft. Bliss, TX, employing over 400 SCA employees.

• Obtained Green Belt as a Six-Sigma Specialist. Initiated and completed three HR six-

sigma projects to reduce cost and improve efficiencies in HR and operational areas.

• Emphasized “customer first” to HR staff and provided strategic planning for manpower

based on projected operational requirements building credibility with the customer.

• Reduced recruiting to hire time-lines from two (2) weeks to 3-5 days.

• Developed, coordinated and implemented an eight-hour new-hire orientation program

through six-sigma process to replace one-week program.

• Developed new conduct/attendance standards with collaboration of leadership through

roundtable discussions to establish consistency in the application of rules.

• Developed SCA Employee Evaluation Program through six-sigma process to ensure OE.

Conducted CBA negotiations and administered grievance procedure.

• Developed, coordinated and implemented Drug Free Workplace Program through six-

sigma process to comply with government requirements. .

Stewart & Stevenson 2001-2004

Houston, TX 77008

Vice President/Director Human Resources – Engineered Products Division (EPD)

Provided leadership, direction, management and accountability of all aspects of Human

Resources to support the administration, supply chain and packaging/manufacturing operations

employing over 600 employees in 4 businesses units located in Houston, TX, Sacramento, CA,

and Hong Kong/Beijing, China with revenues of $350 million. EPD manufactures/fabricates

packages and provides service for diesel/gas well service products, snow/rail equipment,

horizontal directional drilling units, diesel/gas power packages/EPC (500kw-5mgw) and

aftermarket parts and service.

• Implemented new Leadership assimilation through group facilitation. Introduced Union

Avoidance Training.

• Initiated new sales training to transition from custom to structured product sales.

• Reorganized Human Resources functions for shared services to develop a “customer first”

philosophy and creating HR value to support the supply chain and multi-shift operations.

• Implemented employee development through organizational assessment, 9-Block, training,

needs analysis, performance review and performance consulting.

• Established incentive plans and alternative work program to reduce lost time injuries by 80%

in the first 4 months, reduce cost of workers’ compensation, and improve EH&S program and

reward employees for cost savings and profit improvement ideas.

• Provided organizational assessment and design to maximize lean transformation, efficiency,

cost, quality and customer delivery in the consolidation of three (3) divisions saving

$3,260,000 in labor savings.

Ross & Associates 2000-2001; 2004-2005; 2007

Human Resources Services

El Paso, TX

Consultant

Provided Human Resources consulting and service to small and medium size businesses.

INVENSYS Power Systems Division (PSD), Energy Storage Systems Group (Hawker Battery)

and Stewart & Stevenson Strategic Operations Division. Invensys facilities located in

Springfield/Warrensburg, MO; Stewart & Stevenson facilities located in Houston, TX; Stuttgart,

AR; Denver CO; Sacramento, CA, and South America (Columbia, Venezuela and Paraguay);

Small medical clinic and contractors consortium, El Paso, TX.

• Initiated employee weekly/monthly communication programs to update employees on weekly

production and company progress. Introduced Lean Enterprise efforts to improve processes.

• Initiated and coordinated a staffing and retention program for re-staffing and retention of

management, technical and direct labor positions at the Springfield and Warrensburg facilities

for Invensys Power Systems.

• Conducted human resources audits that resulted in training for the human resources staff

emphasizing “customer first”. Provided HR consulting on start-up operation.

• Initiated metrics to track turnover, lost time injuries, scrap, and on-time delivery.

• Initiated an operator incentive plan for reducing scrap and improving sales dollars per

employee. Trained management in Union Avoidance.

• Initiated change in management philosophy to empower direct labor and lean thinking.

• Developed benefits brochure as a recruiting tool in the package for attracting A-Player talent.

Clarostat Sensors & Controls Inc. 1993-2000

(A Division of INVENSYS – A Best Practices Corporation)

El Paso, TX

Vice President/Director of Human Resources

Reporting to the President of Clarostat Sensors & Controls Inc., provided leadership, direction

and management of all HR activities to support three (3) manufacturing facilities and general

office totaling over 650 employees located in El Paso and Dallas, TX and Cuidad Juarez, Mexico.

• Began HR department from startup. Implemented autonomous HR functions to improve

service to the employees and business plan through cost controls, restructuring employee

service initiatives, outstanding customer service and reduced turnover.

• Developed and coordinated a BTR North America corporate wide Workers’ Compensation

and Safety Management Program for 43,000 employees. Integrated and transitioned

corporate policies and programs during BTR and Siebe merger creating Invensys.

• Created a yearly training program to improve employee skills, support career growth and

provide employee succession while reducing training cost by utilizing State funded programs.

• Achieved 63% reduction in work related accident costs by implementing a safety incentive

awards program and alternative work programs. Further reductions were made through

Safety initiatives.

• Implemented environmental initiatives to lower company status from large waste generator to

small waste generator.

• Developed a “Customer First” philosophy in all Human Resources functions and “Principles

of Trust” as a guide for management performance expectations.

• Coordinated the streamlining of manufacturing from three (3) to two (2) facilities with no

transparent difference in on time delivery at an annual cost savings of $250,000.

• Reduced EEOC complaints from 5 the first year to less than 1 per year thereafter.

• Led recruiting and retention of top talent.

Farah Incorporated 1979-1993; 1972-1974

El Paso, TX

Corporate Director of Human Resources/Director of Labor Relations

Reporting to the President and CEO of Farah Inc., planned, organized, managed, directed and led

all corporate and plant level Human Resources activities for six (6) manufacturing facilities and

general office totaling over 6,500 employees in the US, Mexico, Ireland and Costa Rica.

• Led the management team in developing a more positive approach in the working

relationship with ACTWU Union leaders to improve efficiency, quality and on-time delivery.

• Developed cost effective benefit programs, while meeting employee needs and minimizing

cost to the Company. Developed and managed AAP for government compliance.

• Developed and negotiated four (4) labor agreements. Coordinated new labor compensation

program leading to higher productivity at lower cost.

• Designed a safety and alternative work program to reduce workers’ compensation liabilities

from over $1,500,000 to less than $350,000 in 3 years. Adjuster for 5 years.

BTK, Inc. 1974-1979

El Paso, TX

Shirt Division Operations Manager

Managed the operations for the BTK Shirt Division to include Production Planning and Control,

scheduling, materials management, contracts, quality, customer service, etc.

• Developed pool of contractors for outsourcing in the U.S and Mexico based on best practices

of quality, productivity and on-time delivery. Provided operational support to increase

revenue from $3mil to $30mil in 4 years.

• Initiated, coordinated and implemented planning, scheduling and materials management for

maximum on-time delivery. Achieved on-time delivery of 95% to 98% consistently.

• Managed contractor quality program resulting in exceeding the industry standard of 98% first

quality.

• Customer Service Supervisor ensuring on time delivery for major accounts nationwide.

ADDITIONAL EXPERIENCE AND TRAINING

Stephen Covey’s Seven Habits, Ed Foreman’s Executive Development, Maximizing Technology

in Human Resources by Fortune, Lean Enterprise/Operations, Process Improvement,

Investigations, Alternative Dispute Resolution (ADR), Six Sigma and various management

training programs.

MILITARY

Lieutenant Colonel – USAR (Ret)

As a military officer for the U.S. Army Reserve, I was responsible for and managed a program for

an agency of the U.S. Government (that included 22 counties of West Texas) to provide

manpower for the Department of Defense in a time of national emergency or declaration of war

and a secondary assignment of Human Resources Officer for 15 States.

SECURITY CLEARANCE

Secret

LANGUAGE SKILLS

English

Spanish – Conversational

EDUCATION

B.B.A, Personnel Management Industrial Relations/Production Management

University of Texas at El Paso – El Paso, Texas

Real Estate, El Paso Community College, El Paso, Texas

Cathedral High School

COMMUNITY INVOLVEMENT

United Way, AUSA, Support of Military, El Paso Chamber of Commerce AFC

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