Management Quality Assurance

Andre Gomes

**** ********* ****, *********, ** **224 646-***-**** acdy0b@r.postjobfree.com

Qualifications:

Implemented long and short-term objectives; oversee and control all daily operations, policy

implementation, advertising / promotions and strategic direction. Set and administer budget; initiate cost

controls to ensure profitability. Recruit, hire and motivate a staff of 40 -150 including key management

and administration; evaluate overall individual performance, devise implement proactive management

training process. Establish department goals with management team, which are based on exceeding the

expectations of customer through continuously improving product and services. Provide an environment

of mutual trust, respect and demand the highest ethical from staff and management

Experience:

VIACOM, 1515 Broadway, NY Aug-Dec

2013

Client Service Representative

Served as a communication liaison for clients, high-level industry executives, and a diverse group of internal

constituents. Exceeding our customer ‘Post sells needs’ while adhering to all internal policies and processes from

beginning to the end. Building effective relationship at agencies through on–going communication with various

departments: buying, traffic, and account coordinate with sales, P&I, and client service management

Upfront and scatter order entry

Timely delivery of advertiser schedule / flowcharts

Input of all inventory adds, deletes, and moves per P&I

Maintain schedule changes, both internal and external, including follow up agencies

Product / brand allocations

Invoice clearance

Flight changes

Liability tracking

ADU scheduling

MSA post analysis

EDI maintenance for applicable accounts

Proficient use of WINSALES / PLAN-IT and GABRIEL systems to manage deals

Monitoring BOB and unit excepting reports to ensure all contracted dollars are booked and all

schedulable units are placed

Work with P & I to flight deals, distribute weekly weights, maintain CPM guidelines, manage the effect of

program changes on schedule

Communicates daily with commercial operations to resolve any traffic issues and reconcile discrepancies

Work closely with billing and A/R teams to reconcile and clear invoice in a timely manner, monitor

accounts receivable, and issue invoice adjustments

Andre Gomes

7314 Fairbrook Road, Baltimore, MD 21224 646-***-**** acdy0b@r.postjobfree.com

LogicTink LLC, 20 West New York.NY Aug 2009– Aug 2013

Founder

With over 8 years of business-to-business marketing, client relation and managing experience, MY

extensive knowledge of the industry has allowed me to excel not only in selling products and services, but

in conducting superior training using technology to meet company and customer goals. During the year of

2011, I maintained over 25,300 residential and small to large business customers, with an 80% retention

rate in a highly competitive market. I successfully increased revenue by 30% through up-sale and client

referrals, primarily acquired through personal calls and face-to-face client interaction.

Developed strategic direction of products for accounts/vendors/partnerships, assuring delivery of

quality products and services

Trained Managers/vendors on software such as Linux, Ear system and Microsoft outlook for

application submission while overseeing quality assurance

Extensive day to day Client Interaction with organization to community members, non-profits,

donors and building management companies

Attacked all management challenges of a business, overseeing development and deployment of

new product campaign launchings

Consistent record of delivering extraordinary results in growth, revenue, operational performance,

and customer care

Multitasking multiple projects simultaneously and efficiently while reassuring client priority

Analytical, with a strong detail orientation, with an extended ability to examine market research

information and field feedback to implement effective strategies and programs, ensuring upselling

of customer terms

Direct cross-functional teams using interactive and motivational leadership that spurs employees

to willingly give 110% effort and loyalty

Education:

2011- St. Francis College, Brooklyn, NY

Bachelor of Science in Management & Marketing

2006- Katharine Gibbs, New York, NY

Associate’s in Business administration & Marketing

Programs:

Microsoft Outlook, Linux, Oracle, P.O.S management, Gabriel, ADP, Pay Track, Microsoft Office package,

Illustrator, Photoshop, Director 8. Additionally, I am proficient in any graphic design programs that are

based on layering.

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