Customer Service Sales

Sarah A. Lloyd

**** ******* ***** ****** *******, GA 30127 404-***-**** *.*******@*****.***

QUALIFICATIONS SUMMARY

Exceptional customer service oriented professional with administrative background desires to demonstrate

skills and develop training within a reputable company.

KEY QUALIFICATIONS:

Bilingual in English/Spanish Computer Proficient

Customer Relations and Problem Resolution Marketing/Sales Knowledge

Verbal, Written and Interpersonal Communication Microsoft Office Word, Outlook, Power Point, Excel

Strong Multi-tasking/Organization Skills Data Entry/ Type 40 wpm

PROFESSIONAL EXPERIENCE

CALL CENTER REPRESENTATIVE, Clinical Guard Medical Supply, Atlanta, GA 2012 - Current

Proven ability to prioritize and multi-task. Developed skills as an exceptional customer service

representative in a fast-paced environment.

Research and resolve customer complaints and promptly respond to customer inquiries via telephone, fax

or e-mail

Managed customer requests for product and purchase information by phone, fax and e-mail, create price

quotes and purchase orders for medical supplies, update and document client records, serve as translator

for Spanish-speaking clientele, process credit and debit card payment transactions accurately and

securely.

Prepared correspondence directed to clients and external departments without compromising sensitive

information.

Establish strong client relationships through building rapport and expressing professional etiquette.

BANK TELLER, RBC Bank, Austell, GA, 2010 - 2012

Performed routine transactions, including but not limited to deposits, withdrawals, check cashing,

transfers, loan payments and cash advances. Promoted bank products and services, provided support to

Lending Department. Assisted as a translator for Spanish-speaking clientele during account openings and

lending processes.

Recognized for outstanding commitment to service by assessing client needs and generating a high

number of new accounts within a month.

Scheduled appointments and maintained accurate, up-to-date client information

Prepared correspondence directed to clients and external departments without compromising sensitive

information.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Improved sales goals and achieved monthly quota figures through cross-selling strategies.

BANK TELLER, Chase Financial Center, Lithia Springs, GA, 2005 - 2010

Performed monetary transactions such as accepting deposits and loan payments, withdrawals, verifying

cash and checks for endorsements and negotiability, issuing money orders, cashier’s checks, and

redeeming savings bonds.

Maintain client account files by updating and organizing folders, ensuring client information security and

confidentiality.

Provided information on products and services, including types of accounts, loan interest rates, and

current savings and certificate of deposit rates. Identified opportunities and referred cross sales to proper

department.

Improved sales goals and achieved monthly quota figures through cross-selling strategies.

Identified fraudulent activities by utilizing strong attention to detail backing loss prevention goals.

VOLUNTEER ACTIVITIES

ADMINISTRATIVE VOLUNTEER, Community Health Center, Austell, GA 2011-2012

Contributed to productivity of service by answering busy phone lines, greeting incoming patients,

managing client inquiries, scheduling appointments and assisting Spanish-speaking clientele.

Assisted with conversion of paper files by entering patient data accurately into Athena Health electronic

filing system.

EDUCATION AND TRAINING

Course in Medical Terminology, Chattahoochee Technical College, Marietta, GA, 2013

Associate Degree in Marketing Management, Chattahoochee Technical College, Marietta, GA, 2009

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