Customer Service Sales
Resume:
********@*****.**
Philadelphia, m
P.A.19138
Kamile Ladson
Objective To work in an innovative establishment that
provides opportunities for advancement where I can
utilize my professional and personal skills.
Experience
6/13-Present NARS Cosmetics
Philadelphia, PA
Brand Rep
Artistry
Mastering and training sales associates on new
products at ten different locations
Marketing and Product advertisement
Responsible for the daily quotas for various
locations and creating action plans to meet these
goals
9//10 -6/13 Stila Cosmetics
Philadelphia, PA
Brand Rep
Artistry
Training co-workers on the latest product knowledge
Travel to various locations to promote latest
products and proper use
Product advertisement
Responsible for the daily quotas for various
locations and creating action plans to meet these
goals
03/08 - 10/10 Arden B
Cherry Hill, NJ
Store Manager
Manage product placement, visibility of key items
and execution of promotions, sale events,
clearance, and product promotions, consistent with
quarterly strategies.
Ensures that FOB is coordinating with related
merchandise categories, presenting a complete
"story" to the customer.
Develop category structure and product placement
strategy through analytics, Product cross selling,
Monitor stock availability of products.
Analyze site traffic and conversion metrics to
optimize site usability and drive conversion,
analyze business trends and makes recommendations.
Develops assortment plans for the entire store,
works effectively with peers on related teams -
Creative, Marketing - to achieve desired sales and
profit results.
Home page plan / execution - weekly monitoring of
homepage execution and end-to-end testing. Ensure
site usability and FTC compliance.
Recruiting quality candidates, Training sales team
on selling and up selling merchandise, hiring
staff, etc.
01/06 - 03/08 Odyssey Cruises Washington, DC
Customer Service Manager
Day to day operation of our customer service and
telephone sale departments, handling multiple
customers question and escalating calls
Conducting sales, collecting customer payments,
handled dissatisfied customers from our cruises,
overseeing the purchasing of operation equipments,
responsible for schedules of sales and service
staff.
Hiring and conducting training of all hourly
employees, handling our daily cash transactions and
conducting quality assurance of customer calls.
Created an environment where guest satisfaction is
high and a pleasant working environment for our
staff members, etc
Education 09/00 - 05/02 Desales University Center Valley, PA
Dance Education major with minor in psychology
Skills: Excellent verbal and written communication skills,
Microsoft Word, Microsoft Excel, Microsoft
PowerPoint, Microsoft Outlook, Administrative
Assistant, Web design skills, Typing 100 wpm.
References Available upon request
Contact this candidate