Customer Service Manager

Garland (Anthony) Reed

***** ***** **. #****, ***** Clarita, CA 91387

Mobile: 661-***-****: ********@*****.***

Summary

Highly accomplished managerial professional with over 27 years' experience leading fulfillment operations,

Transportation logistics, Warehousing, shipping & receiving, and production scheduling.

Highlights

• •

Commercial Class B License Warehouse Operations Management

• •

Delivery Route Driver Customer Service

• •

Sales Service Representative Managed 25+ Employee

• •

Shipping & Receiving Logistics

• Forklift Operation, Stand Up, Sit Down

• Inventory Control

Accomplishments

Safety Audit

● Led monthly safety audits to monitor employee behavior and ensure safe compliance with company

policies and safety regulations.

Customer Service:

● Ensured superior customer service, By resolved complex customer issues thoroughly and diplomatically

Production

● Consistently met production and schedule levels

Process Improvement

● Created new departmental procedures manual.

● Assessed organizational training

needs. Education/Certification

● Effectively Dealing with Incorporable Employee Behavior, Managers Skill Path Seminars (2011)

Leadership

● Served as key contributing member to Leadership team.

Experience

WAREHOUSE LEAD / FOLK LIFT DRIVER

March 2013 to Present

DB Schenker Logistics/Kraft Foods- Ontario, CA

• Use sit down and stand up fork lifts to stock, pick line, and transport pallets of raw/finished products in

warehouse, load/unload trucks, transfer products.

• Plan, oversee and participate in the warehouse operations and activities of the

District; receive, process and issue warehouse stock; assure stock and warehouse

Facility is maintained in a safe, clean and orderly condition.

• Train, provide work direction and coordinate the schedules and activities of

assigned personnel; assist in training workers in computer operations and filling,

shipping and stocking supplies.

• Receive, identify, mark and place materials sent to the warehouse according to

established procedures.

• Communicate with various District personnel, departments, vendors and others to

• provide and receive information, resolve questions and issues, and coordinate

• activities..

PACKAGE HANDLER SUPERVISOR- P/T EVENING

August 2010 to March 2013

UPS – Sylmar, CA

• Driver helper as an assistant service sales representative.

• Physical, fast-paced position that involves continual lifting, lowering and delivering packages that typically

weigh 25 - 70 lbs. and may weigh up to 150 lbs.

• Required to load and unload delivery vehicles/trucks, move packages to storage bins and conveyor belts.

• Required to handle the sorting and staging of packages.

WAREHOUSE MANAGER

September 2007 to August 2010

Gill's Printing & Color Graphics– Las Vegas, NV

•Responsible for ensuring that all Printing Material has met quality control before shipping to our customer.

•Developed various production related reports to update management on production progress and status.

• Performed data entry duties into operational systems and performed inventory control on all activities

related to warehouse operation.

• Prepared shipping documents for products scheduled to ship to. USPS, Freight Company's, Fed Ex ground,

UPS ground and international

• Involved in everyday logistics; working with the depots and truckers and others or to find cost effective

solutions that positively impacted the operation of the business.

• Set up delivery route and schedule to ensure effectiveness and prompt delivery to maintain customer

satisfaction. Analyzed and revised shipment plans to ensure efficient distribution of products to satisfy

customers.

WAREHOUSE MANAGER

March 2006 to September 2007

Front Row Sports – Las Vegas, NV

• Supervise the activities of workers engaged in shipping large amount of Sports Apparel through FedEx,

UPS, USPS, for EBay customers.

• Scheduling, employee relations, hiring, terminations and performance reviews.

• Plan, develop, and implement warehouse safety and security programs and activities.

• Review invoices, work orders, consumption reports, and demand forecasts to estimate peak delivery periods

and to issue work assignments.

• Schedule and monitor surface pickup, delivery, or distribution of products or materials.

• Set up delivery route and schedule to ensure effectiveness and prompt delivery to maintain customer

satisfaction. Analyzed and revised shipment plans to ensure efficient distribution of products to satisfy

customers.

WAREHOUSE OPERATIONS MANAGER

February 2004 to March 2006

Bedtime Mattress – Las Vegas, NV

• Started as a route driver, and then Promoted to warehouse operations manager in a year.

• Directly supervise and coordinate activities of warehouse employees.

• Supervise day-to-day activities of warehouse and drivers.

• Resolve employee problems or assist employees in solving problems.

• Prepare employee performance evaluations.

• Recommend and implement measures to improve employee motivation, equipment performance, work

methods, and customer service.

• Review orders, schedules, and shipping/receiving notices to determine work sequence and material

shipping dates, type, volume, and destination.

• Plan and establish transportation routes, work schedules, and assignments.

• Allocate equipment to meet transportation, operations, or production goals.

• Oversee the picking and delivery of a large volume of Same Day deliveries Confer with customers,

supervisors, and others to exchange information and resolve problems.

PROCUREMENT MANAGER

August 1998 to February 2004

QUADRAMED CORPORATION – Ontario, CA

• Coordinating asset tagging and item entry with IT O&M, coordinate ship and receive to office and client

locations.

• Maintaining appropriate inventory stock levels.

• Maintaining Asset Management System (AMS).

• Coordinate with clients for specifications, standards and technical issues.

• Handle special purchase needs.

• Minimize expenditures.

• Negotiate purchase contracts.

• Optimize function of service.

• Prioritization of PO Requests.

• Seek alternative solutions.

WAREHOUSE MANAGER

March 1994 to August 1998

THE ANTIQUE GUILD – Woodland Hills, CA

• Managed the ordering and distribution of products, furniture and accessories.

• Ensured timely deliveries to maximize sales.

• Maintained contact with retailers on product delivery and with the merchandising department on the

receiving of products.

• Set up delivery route and schedule to ensure effectiveness and prompt delivery to maintain customer

satisfaction.

• Analyzed and revised shipment plans to ensure efficient distribution of products to satisfy customers.

• Completed service calls when repairs were requested by customer on damaged furnishings.

• Analyzed and revised shipment plans to ensure efficient distribution of products to satisfy customers.

• Managed staff of 50 warehouse workers/delivery drivers.

• Conducted Cal OSHA quarterly safety meetings, reviewed performance issues with staff and completed

conduct standards.

WAREHOUSE OPERATION MANAGER

September 1986 to March 1994

PLUMMER'S FURNITURE– West Los Angeles, CA

• Coordinate the unloading and proper receipt of daily inbound container shipments Oversee the picking and

delivery of a large volume of same day deliveries to our customers.

• Manage a large crew of 30 warehouse employees per shift within a hand on physical work environment.

• Improve and implemented housekeeping activities through daily physical inspection of warehouse and

equipment.

• Select, develop and evaluated staff.

• Allocate responsibilities to achieve daily production schedule in addition to ensuring inventory was

verified.

Education

SKILLPATH SEMINARS

Las Vegas, NV, USA

Effectively Dealing with Incorporable Employee Behavior, Managers Skill Path Seminars (2006, 2011)

Pasadena High School - 1983

Pasadena, CA, USA

High School Diploma

References furnished upon request

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