Melanie Cooper 705-***-****

*** ******* ********, ******, ** L4N 5Y8

Transferable Skills

Organized with high attention to detail, innovative, enthusiastic and highly motivated, outstanding communication and problem

solving skills with personal and professional integrity

Proficient in MS Office applications, using Word, Excel, Outlook, Windows, Power Point, Internet/web based material

Goldmine, Access, Macintosh platforms, Database Entry and Management

Experience in maintaining schedules, meeting deadlines and time management, inventory control, purchasing

Flexible team player with proven ability to create, implement and ensure high quality results

Professional Accomplishments

Branch Administrator – Gentek Building Products – August 2006 – present

• Customer Service through person to person, telephone, email, facsimile

• Order entry, system inventory checks, product ordering, inside sales, product knowledge, shipment

scheduling/receiving

• Daily correspondence with other branches, suppliers, vendor personnel & customers

• Bank reconciliation end of day account receivables, submit all account payable receipts & invoices

• Daily opening and closing of branch for regular business hours

• Retrieve, review customer accounts; prepare statements and weekly invoice mailings to customers

Customer Service/Sales, Key-holder - Stride Rite, Cookstown Outlet Mall, April 2009-April 2010

• Interact with customers in a retail store, open and closing procedures, batching and balance moneys for banking

• Make proactive decisions/problem solutions with customer questions, complaints, product inquiries

• Merchandise and learn products based on in-store product knowledge education and branding

• Determine best product for customers based on rapport and quality listening skills for their individual needs

Customer Service/Inside Sales- Parker Hannifin, Orillia - April 2002 – August 2006

• Provided customers with excellent customer service by understanding the cost input

• Dealt with all customer calls and complaints

• Coordinated customer projects, ranging from processing orders, returns, complaints and managing RFQ’s in

addition to general account management

• Expedited orders and provided Logistic information of product on route

• Interfaced with internal associates including quality, sales, manufacturing, engineering, scheduling, shipping and accounting

to meet customer requirements

• Processed order from quotation to shipment

Administrative Coordinator - ReBASE Corporation, Barrie - Aug 2001 to Feb 2002

• Provided general administrative support to management teams

• Communicated using multi-line correspondence, web-based material, internet, engineer changes/proposals and other related

contracting documentation in accordance with company policies

Marketing Coordinator -Money Concepts, Barrie -June 2000 to July 2001

• Liaised with suppliers for print advertising, proofs, articles, billboards, radio/TV scripts

• Provided monthly sales reports, budgets and required revisions, scheduled meetings

• Maintained accurate database for client related functions reporting/analyzing results

• Established annual schedule of events and sales meetings

Educational Background

St. John Ambulance - Level A CPR & Standard First Aid – Expires December 2016

Ontario Tourism Education - WHMIS, Smart Serve, Super Host, 1996

Business Admin/Marketing Diploma - Durham College - 1996 OSSD - 1993

Interests

Volunteer at Furry Friends Shelter, Photography, physical fitness, outdoor activities

References: Available upon request

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