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Customer Service Management

Location:
Methuen, MA
Posted:
April 30, 2014

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Resume:

Profile

Motivated, personable business professional and quality-conscious team-

player utilizing a proactive results-driven performance style. Flexible,

versatile and able to maintain a sense of humor under pressure. Poised and

competent with demonstrated ability to easily transcend cultural

differences. Thrive in deadline-driven environments. Excellent team-

building skills.

Skills Summary

Project Management Purchasing Materials Management

Systems Implemenation Customer Service Logistics

Training Scheduling Reorganizaton/Restructurin

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Experience:

MATERIALS/PRODUCTION CONTROL:

o Consistently achieved shipping goals despite enormous

schedule fluctuations and changing product lines.

o Accomplished and maintained 98.5% inventory accuracy in

stockroom and WIP locations within MRP environments.

o Reduced cycle times and developed scheduling techniques on an

on-going basis to improve manufacturing response times.

MANAGEMENT/ADMINISTRATION:

o Managed shipping, receiving, purchasing and production areas

achieving revenue goals ranging from$2-5 million annually.

o Directed all production planning and order fulfillment

activities in support of $12-15 million in quarterly software

revenue.

o Managed three departments responsible for $ 3-5 million in

WIP inventory.

SYSTEMS EXPERIENCE:

o Developed external specification for several modulesof the

corporate total order management system.

o Contributed significantly to the successful implementation of

at least six automated systems from MRP to Order

Management as user, user/manager or systems development

analyst.

o Utilized ASK/MANMAN, "Fourth Shift" MRP, "Macola", "DBA" and

most recently implemented EPICOR in GCI's North Andover

plant.

CUSTOMER SERVICE:

o Reduced departmental backlogs by 80% in first six months as

supervisor significantly improving revenue recognition as

well as customer satisfaction.

o Re-organized functional areas into regional support groups

making communication and problem resolution timely and

effective between headquarters and field offices.

o Supervised training and implementation of total order

processing and inventory control system for both field and

headquarters.

TRAINING & DEVELOPMENT:

o Created documentation and conducted user training sessions

for corporate total order management system.

o Instructed class for Quality Education System (10 week

program) and served as facilitator for "Corrective Action

Teams"

o Implemented on-going cross-training programs to insure

maximum product flow and work force utilization.

PRIOR WORK HISTORY:

o GarrettCom, Inc., North Andover, MA September 2001 to

September 2011

o Celus Fasteners, Andover, MA 1998-2001

o Dolan-Jenner Industries, Lawrence, MA 1995-1998

o Ergo Computing, Inc. Peabody, MA 1991-1995

o Interleaf, Inc., Waltham, MA 1987-1991

o Compugraphic Corporation (Agfa) Wilmington, MA 1977-1986

EDUCATION:

o Boston College - School of Education - 2 years

o Merrimack College- Accounting I & II, Calculus for Business,

Economics 1998-99



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