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Customer Service Manager

Cleveland, OH
April 30, 2014

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Teresa J. Rice

**** **** ***

Parma, OH *****


Objective -

A self-starter and quick learner. Versatile skill set with experience in

customer service, sales, and purchasing. Received awards for excellence in

purchasing and customer service. Recognized skills in training employees.

Professional, reliable, and courteous who is seeking a dynamic and

challenging position.

Qualifications -

Typing 70 wpm with excellent skills in Macola ES, Pulse Microsystem, MS

Office 2007, MS Excel, MS Word, MS Access, Lotus Word Pro, ACT, multi-line

PBX phone system, PDF, PowerPoint, facsimile, Dictaphones, inventory

control and supply. 2001 Astro Med Printer. Scheduling appointments, making

travel arrangements, and accommodations. Personal skills in meeting and

greeting visitors, customers and clients.

Career Summary-

Purchasing Agent

2010 - Present

Camco Chemicals (

Purchase 95 percent of current employer's orders

Arrange and attend company meetings with vendors

Bi-weekly and Monthly Price Letters

Maintain material items report with Macola software

Orders all inventoried items

Update inventory pricing

Administrative Assistant

2008 - 2010

Office Team/Hunt Construction Group

Hunt Construction Group (


Data Entry

Quarterly MWBE Spending Reports

Monthly Contractor Hours

New Bid Summery

Scheduling Meetings

Ordering and Maintaining Supplies

Updating and Maintaining the share drive

Administering General Office Support as needed

Ex. Admin Asst/Marketing Asst.

2005 - 2008

ARG/US Cincinnati, OH

Aviation Research Group/US (



Data Entry

Updating and Maintaining the Web

B & C Aviation Fuel Report Pricing bi-weekly

Ordering and Maintaining Supplies

Travel Arrangements

Hotel Accommodations

Business Meetings

Internet Research

ASOS Premium and Basic Packages

Platinum Certificates/with Letter

Audit Reports

Burn CD's

Trade Show's/Preparing for Show/Booth Furnishings

Administering General Office Support as needed

Updating ACT

3000+ Mailings/Print and Collate

Business Cards

Multi-Task Performance

Maintain Office Supplies and Equipment

Office Manager/Sales

1999 - 2005

Home Technologies Corp. (, is Home Automation, Smart

Homes of the future. We specialized in Security, lighting, pool alert

systems, home theaters, pc control, web pads, blinds control, door control,

irrigation control and appliance control. I worked directly for the

Owner/President of both companies. I was responsible for weekly and monthly

reports, payroll, insurance, AP/AR, ordering and maintaining supplies,

multi-line phone, travel arrangements, screening and interviewing

applicants. I am also responsible for background checks, drug screening and

physicals for new employees.

SpanPro (, I worked directly with the President, Vice-

President and Business Administrator Manager in our corporate office. We

have multiple job sites around the tri-state area.

Education: 1977-1981 Simon Kenton High School Independence, KY

Successfully completed the Comprehensive Business Skills Program, which

included typing, shorthand, accounting, business machines and office


2001 NKU Newport, KY - Business Management

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