Customer Service Real Estate

Angela Fatima Bush

Mobile 917-***-**** E-Mail ***********@*****.*** Farmingdale, NY

Education & Professional Licenses

• BS in Business Administration, Minor in Health Science

May 2000

State University of NY at Oswego Oswego, NY

• Licensed Real Estate Sales Person, New York Real Estate Institute

New York, NY October 2012

• New York Notary Public (commission expires 11/12/2017)

Work Experience

Technical Advisor & Case Manager, NY Rising Housing Recovery Program, Prosource Technologies 7/2013 - Present

• Provide support and instruction on escalated issues to Case Managers.

• Address applicant questions and concerns regarding construction phase partnering with LIRO

Construction management.

• Validate data used to calculate award letters and inspection reports, categorize and submit

clarifications when necessary.

• Manage client files by contacting homeowners to request, review, and verify confidential

documents.

• Ensure the client file is complete for Verification of Benefits review.

• Collect data from files and assist in populating databases with information for future use.

• Provide a high level of customer service.

• Research and identify applicant Titles for accuracy.

• Quality Assurance/Quality control of electronically stored files.

Licensed Real Estate Sales Agent, City Solutions Real Estate 10/2012-12/2013

• Establish and maintain relationships with client.

• Create ads, self-market and market others within the team.

• Interview clients to determine what kinds of properties they are seeking.

• Act as an intermediary in negotiations between renters and management

companies.

• Coordinate appointments to show renters different properties.

• Visit properties to assess them and photograph them for clients.

On-boarding Coordinator, Pfizer Inc., Business Technology and Information Science 3/2001-

6/2012

• Managed process for contractor on-boarding and off-boarding using

PeopleSoft/GIDM.

• Ensured appropriate requisitions have been entered and equipment has

been ordered.

• Prepared monthly reports to analyze business units recruiting activity and

report on termination dates.

• Followed established company policies to ensure compliance.

• Assisted in training and orientation of employees and consultants.

• Collaborated with HR, Badging Coordinator, Sponsors, Procurement, HQ

Security, and Global Operations.

• Responded to access requests to SharePoint as the SharePoint

Administrator.

• Managed departmental expenses and project budgets using Excel, Pegasus,

and Computron for invoice tracking.

• Promoted to next level within 11 months of employment.

• Managed team distribution lists in Outlook and contact information in

Excel.

• Provided administrative support to a team of 20+ colleagues.

• Organized team building events.

• Attained Information Technology Infrastructure Library (ITIL) Foundation

Certification 2007 and 2009.

Legal Assistant, Law Offices of Weiss & Rosenbloom P.C., New York, NY

10/2000-1/2001

• Answered an active multi-line phone system.

• Scheduled and confirmed deposition appointments.

• Answered client inquiries in English and Spanish.

• Made follow up calls to gather and relay information as needed.

• Entered client information in a customized system.

• Filed, faxed, photocopied, typed letters, and ordered office supplies.

Skills

• Windows XP Professional (Outlook, Word, Excel, PowerPoint) Adobe Acrobat

• Global Identity Management System, Pegasus, Global Concur Expense (GCE), Computron,

Ariba, SharePoint, Intelligrants

Contact this candidate