SUMMARY OF QUALIFICATIONS
Solutions-focused Consulting, Implementation and Project Manager with over 20 years’ experience heading
the success of multi-million dollar project engagements for major internal external customers. Primarily
using AGILE and Waterfall Software Development Life Cycle (SDLC) methodologies for Strategic and
Tactical projects in the Insurance and Construction industries.
Seasoned professional with outstanding planning, scheduling, estimation, forecasting, reporting, budget, cost,
auditing, requirements gathering, kick-off, Work Breakdown Structure (WBS), Critical Path Method (CPM),
risk assessment, resource allocation, communication, implementation, testing, deliverables, lesson learned,
and closure process experience.
Able to prioritize and manage multiple projects and responsibilities while effectively communicating with
teams, customers, project sponsors/senior management regarding scope, requirements and status of
Specialized in motivational team building with measurably-increased productivity and quality results.
Skilled and recognized for achievements and experience in the following areas:
Team Building and Training Technical, Creative and Analytical
Consulting Management of large technical engineer Full project and implementation business life
Budget, Cost, and Enterprise Planning Quality communications and negotiation skills
GWINNETT COUNTY PUBLIC SCHOOLS - Suwanee, GA Currently
Substitute Teacher – work with school administrators and educators in providing leadership and guidance in
elementary, middle and high school in multiple locations.
ENTREPRENEUR – DUKES GROUP, LLC – Snellville, GA
CEO/Business Owner – started a family owned business with a direct marketing telecommunications and technology
company. Leader and mentor for a group of over 70 people responsible for customer acquisition and team building.
Train groups of individuals on how to become successful leaders in building and sustaining top revenue producing
FAIRFIELD BAPTIST CHURCH – Lithonia, GA
Project Manager – managed details of multiple new construction multi-million dollar projects including a
sanctuary, family life center and an administration complex.
Created and managed project plans using waterfall methodologies in MS Projects. Analyzed
schedules and invoices for financial institution reviews. Conducted executive monthly financial
reviews with the Senior Pastor and Executive Board. Resolved daily on-site construction issues with
the major builder and 3rd party vendors. Completed all projects on-time and within budget.
ORACLE CORP. (FORMALLY DOCUCORP INTERNATIONAL INC.)- Atlanta, GA
Oracle is the Gold standard for database technology and applications in enterprise throughout the world.
Senior Consulting/Implementation /Project Manager – started with the company as Business Analyst writing
requirements documentation and testing plans for DocuCorp intelligent forms processing. Worked my way to
Project Manager, Implementation and Senior Consulting Manager as the lead manager for multiple multi-
million dollar projects for online bill payment and presentation technology with teams of up to 12 technical
Marilyn Dukes Page2
Defined multiple key information system strategies for customers that increased their time to market up to
30% and decreased overall system maintenance time by 50% for major of customers.
Researched, created and presented proposals to key senior executives with recommendations based on
business needs, risk, schedules and cost that gained new customers for Oracles resulting in millions of
dollars in revenue.
Developed, analyzed and documented business requirement documentation. Developed budgets, provided
cost analysis, risk planning, testing, and change management throughout the life cycle of the projects.
Developed RFP strategies and implementation presentation for senior executives throughout major
Managed 3rd party relationships and collaboration between external customers/vendors.
Assisted in installation, configuration and documentation for programs used throughout all major projects.
Created and maintained project plans using MS Projects.
Conducted post project reviews to identify and developed best practices and processes to improve the
Anticipated, identified and resolved customer issues to ensure a smooth and successful project cycle.
IBM CORPORATION – Bloomington, IL
Engineer and Programmer – Designed, coded and implemented systems for IBM mainframe computers and
Developed and maintained the State Farm Insurance distributed Agency Systems that serviced thousands of
customers and agents.
Prepared and implemented detailed test, quality assurance and maintenance plans across multiple State Farm
locations in the United States and Canada.
Database Administrator for DB2 system maintenance.
Designed and implemented programming solutions for Advance Function Print systems for printing of all
State Farm Insurance policies and billing.
TECHNOLOGY: DocuMaker Suite, Windows, IBM Mainframe, MS Office ( MS Projects, MS Excel, MS
Word, PowerPoint), MS Publisher, Postscript, AFP, SQL database
M.S., Computer Science, Alabama A&M University, Huntsville, AL
B.S., Computer Science & Mathematics, Alcorn State University, Lorman, MS