Manager Customer Service
Resume:
Corbin, KY *****
********@*******.***
MELODY L. STEPP
OBJECTIVE To work a job I love and use my experience and skill to enrich and grow the company while
gaining new education and experience as part of a team.
PROFESSIONAL MANAGER TRAINEE AT ENTERPRISE
ACHIEVEMENTS
On 90 day review exceeded requirements above one year level employees
Maintain and run branch fleet of over 140 vehicles
Chosen out of seven store area to mentor new hires
MANAGER AT CABLE INTERNET PROVIDER
Resolved customer complaints in a 1000 subscriber area.
Worked independently to run all office functions and supervise linemen.
Asked to be Company President’s Administrative Assistant for community,
personal, and church organizations in addition to normal duties.
ACCOUNTS PAYBLE AND HUMAN RESOURCE MANAGER
Comparison shopped health plans for company savings.
Vacation relief for Office Manager, Accounts Receivable, and Counter
Manager.
Managed Summer college and high school interns.
MEDICARE BILLING FOR DURABLE MEDICAL EQUIPMENT
Billed all Medicare DME Supplies
Adhered to strict privacy guidelines
Yearly training to stay Medicare Current
Fitted customers for Diabetic Footwear, Breast Prosthetics, and other DME
equipment
Handled oxygen refills and helped reorder supplies as necessary
SKILLS Microsoft Office Word, Excel, PowerPoint, Access
Marketing, Accounts Receivable, Accounts Payable, Collections
Typing, Customer complaint resolution, Customer and company
confidentiality
Medicare Billing, ICD-9 Codes, CMN requests
WORK HISTORY MANAGEMENT TRAINEE, ENTERPRISE RENT A CAR, CORBIN, KY
August 2013-Present
OFFICE MANAGER, EASTERN CABLE CORP., CORBIN, KY
October 2010-August 2013
ACCOUNTS PAYABLE AND HUMAN RESOURCES, EUBANKS ELECTRICAL
SUPPLY, CORBIN, KY
January 2006-October 2010
MEDICARE BILLING AND CUSTOMER SERVICE, SAV RITE
HOME CARE, CORBIN, KY
October 2002-January 2006
EDUCATION HIGH SCHOOL DIPLOMA, LYNN CAMP HIGH SCHOOL, CORBIN, KY 1993
Graduated fourth in class with honors.
B.S. BUSINESS ADM., UNIVERSITY OF THE CUMBERLANDS, WILLIAMSBURG,
KY 2012
GPA 3.67 as non-traditional student while working full-time.
REFERENCES JOYCE CHADWELL
Office Manager, Eubanks Electrical Supply
LEETA ANGEL
Professor, University of the Cumberlands
DEE SIMPSON
Manager, Sav Rite Home Care
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