Customer Service Representative

Dalbir Gulacha

** ********* *****

Ancaster, Ontario L9K 1M4

905-***-**** 289-***-****(************@*****.***

OBJECTIVE Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

. 2 years customer service and dispatch experience

. Superb work ethics and high personal standards with highly flexible,

creative and outgoing personality

. Superior time management and task prioritizing abilities

. Independent team worker with polished interpersonal and organizational

skills

. Advanced Microsoft Office skills

. Fine ability to work with people and communicate with confidence

EMPLOYMENT HISTORY

Payroll Clerk May

2004 - May 2010

GULACHA LOGISTICS, Stoney Creek

Customer Service/Dispatcher July 2002 - Sep

2004

GULACHA LOGISTICS, Stoney Creek

. Worked as a Dispatcher / Customer Service Representative

. Supported and provided superior service to all customers over the

phone

. Used questioning and listening skills that supported effective

telephone communication

. Any other duties assigned

EDUCATION

. Fashion Design Diploma, Shan Fashion Design School, India

2000

. Information Technology Certificate, Khanna Technology Centre, India

1998

. General Arts Diploma, A.S. Art School, India

1997

References Available Upon Request

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