Customer Service Sales

Rachel Noyes

**** ****** **** *******, ****** Park, NY 11001 ***********@*****.*** 802-***-****

E D U C AT I O N

Hofstra University, Hempstead, NY

Master of Arts in I/O Psychology anticipated May 2014 GPA 3.91

n Research methods n Employee motivation

n Survey design n Strategic HR Management

n Training & Development n Employee Selection

University of Vermont, Burlington, VT

Bachelor of Arts in Psychology; Minor: Music; Concentration in Italian December 2010 GPA 3.64

GPA 3.64, Dean’s List, Graduated with Honors

R E L AT E D E X P E R I E N C E

Lieberman Research Group, Great Neck, NY May 2013-Present

Market Research Intern

n Managing multiple projects in a faced-paced environment

n Coding and interpreting qualitative/quantitative data for Fortune 500 clients

n Redesigned advertising surveys for Smartphone and Internet application

n Communicating findings through graphs, charts and verbal summaries

n Creating final summary reports and deliverables to Fortune 500 clients

n Specializing in consumer goods and pharmaceutical industries

Hofstra University, Hempstead, NY September 2012-May 2013

Research Assistant

n Contributing literature review research to published studies in the I/O field

n Designing and conducting surveys measuring attitudes and perceptions

n Conducting content and qualitative data analysis

n Organizing, coding, and entering quantitative data for preliminary research

n One of six assistants selected out of a class of 45 Master’s students

Hawkins House, Bennington, VT March 2012-December 2012

Sales Associate

n Leader in sales and customer service, contributor to key business goals

n Inventory and display management

n Marketing and promotional media design and distribution

Gap Inc.: Gap Outlet, Gap Kids/Baby Gap, Banana Republic Factory Store, Vermont May 2006-March 2012

Sales Lead

n Leader in sales, customer service, employee training, policy and procedure

n Contributing to increased revenue and growth, exceeding all revenue plans

n Conducting new and ongoing register, stock and customer service training

n Conducting and evaluating company policy and procedure training

n Evaluating employees and managers according to company procedure

n Providing feedback based on employee and manager evaluation

S K I L L S & S O F T WA R E OTHER INTERESTS

Editing Jewelry designer; owner

Qualtrix

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Microsoft Word of online jewelry boutique,

All Social Media Platforms

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Microsoft Excel Rachel Grey Designs

Survey Monkey

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Microsoft PowerPoint Fluent in Italian

n n

SPSS Proficient in Spanish

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