Customer Service Manager

PERSONAL DETAILS

Lilian OKITO

Email: *****@*****.*** Mobile: 074********

Address: *, ******** ***, ********* ****, RG2 9FR

PROFIL

Personal Statement: Co-operative person, easy to get along with, particularly not afraid of

challenges and learn more about her position. She can make decision within job spectrum,

manage multiple demands expertly and show a mature sense of responsibility and

competence with ability to work without supervision and under pressure.

Career Objective: Abide with the company etiquette to ensure its promotion

KEY SKILLS

Bilingual: Fluent French and English (speak/read/write)

Public Relation expertise and Client Liaison/ Organising/ Coordinating/Good Administration

and Communication/Customer satisfaction

WORK EXPERIENCE

December2013 Support Worker, K-Care Nursing Agency

October 2013 Volunteer Library Assistant at Hillside Primary School

Login/out books traffic and filling

Avon Representative Sales and products distributions, customer service and

communication

Independent Representative with My Own tutor, Business communication, Sales

Marketing and follow-up

June 2004/February 2007 PA to Executives/ Administrative Support & Office

Management at SITA SA (Societe Internationale de

Telecommunication Aeronautic)

Also worked as Receptionist/ Secretary/ one-to-one French Teacher/ Embassy Visa

processing clerk/ Travel agent sales person/ Hotel Assistant Marketing Manager & Duty

Manager/ PR/ Client Liaison

TRAINING

2014 Code of practice for Social Care Workers, Staff Handbook, Health and Safety

Support Worker handbook, Moving and Handling-

policy&procedures, Medication policy&procedures,

Complaints and Compliments, Safeguarding adults,

Lone-working policy&Risk Assessement, Workbook

Introduction and Guidance( Role of the health and

social care worker, Personal Development,

Communication effectively, Equality and Inclusion,

Principles for implementing duty of care, Principle of

safeguarding in health and social care, person centred

support, Health and safety in an adult social care setting

EDUCATION

2011 Completed Family Learning program and pass the national level 1 of English and

Maths (Derby,UK)

2000 Achieved a diploma in Business Computing (Millennium College, RSA)

1995 Achieved a diploma in Public Relations and Business Communications (Damelin

Business Campus/PRISA: Public Relation Institute of

Southern Africa)

1994 Certificate in Interior decorating and building Design (Intec College, RSA)

1993 Four months – intensive English course (Easy-English,RSA)

Six months – English courses (University of Witswatersrand, RSA)

1992 Matriculated in General Pedagogy Option (DRC)

1984 Awarded certificate of achievement of Primary School (Maadini Institute,

Gecamines Private School, DRC)

HOBBIES & INTERESTS

Reading/ swimming / Property Development / Interior and Exterior Design / Fellowship

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