Business Operations Manager

EMMANUELLE HEPPNER

Address: Rue du Theu **, **** Baulmes

Cell phone: 078-***-**-**

Email: *.*******@*******.***

Swiss working permit B

B U S IN E S S M A N A GE ME N T O P E R A T I ON S M A N A GE R

Dynamic, proactive and goal oriented Business Management Manager with more than 15 years

experience in an international and multi-organizational business environment.

In-depth knowledge in sales, forecasting and business operations planning.

Strong ability to collect, to organize and to analyze information relative to forecasts, new product

introduction and build plan.

Trilingual (French, English, German).

EXPERTISE

Demand Forecasting Strategic Planning Revenue Recognition

Revenue Forecasting Acquisition/Business Integration Order Management

Business Process Development Contract Management Quote-to-cash

Letter of Credit Oracle/SAP R/3 integration

EXPERIENCE

APPLIED MATERIALS GROUP - 1994 to 2013

With over 10,000 employees worldwide, Applied Materials, a fortune 500 company, is the global leader in providing

innovative equipment, services and software to the semiconductor, flat panel display and solar photovoltaic industries.

2010 – 2013 Applied Materials SA, Cheseaux-sur-Lausanne, Switzerland

Business Management Operations Manager in Photovoltaic Business Unit

Advanced to Business Management Operations Manager to play integral role in supporting 3 fold revenue growth

results between 2010 and 2011. Hired and directed a new Sales Administration Team focused on worldwide incoming

orders, quarterly revenues and production deliveries. Formulated business development improvements to guarantee

revenue growth.

Selected contributions:

Managed all Master Scheduling activities, interacting daily with Operations and Supply Chain to maintain and

secure aggressive ramp schedule (from 30 to 350 machines per quarter between 2010 and 2011).

Analyzed, re-engineered and designed business processes and strategies such as demand plan and build plan to

support production site increasing capacity and guarantee on-time scheduled machine shipment.

Ensured adherence to strict compliance to booking and revenue policies.

Introduced and implemented monthly 4-quarter rolling forecast for build plan, shipment and revenue to meet and/or

exceed corporate given targets.

Managed and coordinated activities at customer site to obtain technical sign off of machine and final payment

(Installed Base management, Cycle time review, Letter of Credit management, Account Receivables forecast

updates).

2008 – 2010 Applied Materials SA, Cheseaux-sur –Lausanne, Switzerland

Business Analyst in Photovoltaic Business Unit

Relocated from USA to Switzerland to lead and support the integration/post acquisition activities in relation with sales

and operation plans into a multi-national US parent. Ensured regional requirements related to order management were

in compliance with booking and revenue recognition policies.

Selected contributions:

Performed and reviewed complex regional forecast analysis to determine present and future business performance

i.e. market share analysis, SAM/SOM, gross margin analysis, usage of Brio database.

Implemented a Quote-to-Cash Process including CRM implementation.

Developed a roadmap for China Sales Region partnering with Business Management, Legal and China

organization.

Managed business unit worldwide orders through its full lifecycle from forecast to cash.

Successfully orchestrated Sales Contract Management, coordinating legal and sales team to generate contracts

aligned to bids.

2006 – 2008 Applied Materials Inc., Salt Lake City, Utah USA

Sales Specialist in Semiconductor Business Unit

Transferred from Germany to the US to support a customer billion dollar first joint venture. Supervised orders from

quote to cash. Analyzed and recommended specific order processing methods consistent with business unit objectives.

Selected contributions:

Created and provided account business reports to management to determine if market share and volume numbers

met expectations.

Ensured that all system and non-system orders are in compliance with general accounting rules and corporate

finance policies.

Managed and improved outstanding account receivable and collection process.

Developed and executed customer satisfaction program in the area of order processing.

2000 – 2006 Applied Materials GmbH Munich – Dresden, Germany

Sales Associate in Semiconductor Business Unit

Promoted to Sales Associate to support customer multimillion-dollar investment. Managed quoting, purchase orders,

bookings and system slotting.

Selected contributions:

Initiated, controlled and managed system business forecasts.

Accountable for clear communication flow from manufacturing to account team and customers.

Defined system configurations by contacting expert resources inside and outside account team.

1994 – 2000 Applied Materials GmbH Munich, Germany – Avezzano, Italy

Administration/Sales Support in Semiconductor Business Unit

Managed quoting, customer purchase orders, booking, systems slotting as well as shipping process

Supported Site operations with resource planning and customer escalation management

Provided administrative support to Business Operation Manager such as customer correspondence, mailing, travel,

conference planning and execution

EDUCATION & TRAINING

Baccalaureat Languages and Communication in 1985, Limoges France.

Professional Development:

Managing for Performance

Intercultural Management

Semiconductor Processing

COMPUTER SKILLS

SAP R/3 – CRM – Oracle – Brio -

Lotus Notes – Microsoft Outlook – Microsoft Office –

Contact this candidate