Customer Service Assistant

Dayna Rasberry

***** ****** ****, ********, ***** 77355 713-***-****

************@*****.***

Objective

Committed to professionalism; highly organized, work under strict deadline

schedules with attention to detail; have excellent written and verbal

communication skills

Skills Summary

v Report Preparation v Computer v Accounting/Bookkeeping

v Written Knowledge v Front-Office Operations

Correspondence v Scheduling v Professional

v General Office Skills v Marketing & Sales Presentations

v Microsoft Office Suite

v Customer Service

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

v Prepare complex reports for corporate CFO, ensuring full compliance

with agency requirements and tight deadlines.

v Author of professional correspondence to customers and vendors.

v Rapidly learn and master varied computer programs, Oracle Payroll

Processing

Customer Service/Marketing/Problem Solving

v Oversee front-office operations and provide impeccable customer

service:

v Develop and implement strategic marketing plan for business:

v Create special promotions, write advertising.

* Experience with TDHCA-MH division-SOL knowledge

ABC MASTERY & Organization

v Manage all aspects of day-to-day operations as Administrator:

v Maintaining Morale for busy office averaging 50

employees.

v Finances: Accounting Administration, invoicing for Notary Fees,,

budgeting

Knowledge of Office Equipment (Fax, Copiers, Printers, Scanners)

Employment History

PART TIME:

Tomball ISD-Production Assistant-Cafeteria

2011-2012

Walmart-Sales Associate-Bakery

2011-2012

FULL TIME

STEWART TITLE OF MOTGOMERY COUNTY- The Woodlands, Texas

Escrow Processor I

2012-present

AON HEWITT-The Woodlands, Texas

Billing

Coordinator

2012-2012

candlelight cakes caf & CATERING - Pinehurst, Texas

Office Manager/Owner 2009-

2011

lsi,TitleAgencyHouston,TX

National

Relocation Specialist, Escrow Assistant, Accounting Administrator

2001-2009

STEWART TITLE AGENCY, NTS DIVISION- Houston, Texas

Escrow Assistant (Relocation Division)

2000-2001

BANK OF AMERICA- Spring, Texas

Teller (Lobby & Drive In)

1999-2000

AMEGYBANK/KLEINBANK-Spring,Texas

Teller/Assistant Mgr 1998-

1999

HUGHESPROPANE-Pinehurst,Texas

Customer

Service Mgr-worked with Dub Taylor of TXRRC/JoAnn Hicks 1992-

1998

References

Colleen Foley-- 832-***-**** ---

38 years

Leanne Hill-- 832-***-**** --- 24 years

Linda Wrentz-- 281-***-**** --- 43 years

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