Customer Service Administrative Assistant

Tanamisa Martin

***** ********* ***** ************, ** 32256

Phone: 904-***-**** E Mail: **********@*****.***

TM

Objective

Join an established and growing company at a challenging and rewarding position, which will allow me

to utilize my skills as well as education. Seeking position with career growth potential.

Experience

Gibson County Special School District 08/2011 – 03/2014

Special Education Assistant

Work in Middle school setting as Special Ed Teacher Assistant. Assist the Lead Special Education Teacher with instructing

and supervising children in classroom activities, especially those children identified as having a moderate to severe

disability

Wolfson Children Hospital Jacksonville, FL 08/2009 – 05/2011

Cardiovascular Tech

Operate and is responsible for the total care of test devices or equipment. Explain procedures and processes to patient, and share lethal

findings directly to the Cardiologist. Holter monitor hookup and disconnect, editing and charting. Chosen to work with Cardiologist to rotate

from hospital to out of town outreach clinics.

New York Life Jacksonville, FL 10/2003 10/2005

Office Assistant II/Receptionist

Assists the clients in person or by phone; Answers inquiries related to department services; Obtains information, resolves discrepancies or

errors, disperses relevant information to the appropriate personnel or location; explains the proper use of forms and documents; Screens

and distributes incoming mail and sends out informational materials and letters; Schedules appointments; Researches and assembles

information; Verifies that information is complete, accurate, and consistent; Updates and deletes information; Performs related duties as

assigned. Perform a variety of duties necessary to run the company efficiently. Serve as information and communication managers for an

office; plan and schedule meetings and appointments; organize and maintain paper and electronic files; manage projects; conduct

research; and disseminate information by using the telephone, mail services, Web sites, and e mail.

Stream International Memphis, TN 10/1998 – 01/2003

Administrative Assistant/Customer Service Rep II

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel

accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries,

complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve

References available upon request

Tanamisa Martin

TM

11251 Campfield Drive Jacksonville, FL 32256

Phone: 904-***-**** E Mail: **********@*****.***

customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned

adjustments.

Education

Bethel University 2013 – Present

Attending Bethel to complete obtain a Bachelor degree of Science

Concorde Career College 2005 2006

Attended one year and completed the Patient Care Technician program # 3 in my class.

Bethel University 1994 2007

Attended Bethel as an Elementary Education Major

Skills

Microsoft Word, Microsoft Excel; Customer Service; Fax Machine; Copy machine Filing; Organized; Data Entry; Multi

tasking; Dedicated; Conscientious; Confidentiality; Detail Oriented; Self Starter; Communicator; Problem Solver; Team

Player; Patient; Attentive; Clear Communication; Time Management; Goal Oriented; Willingness to Learn

2

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