Customer Service Manager
Resume:
AMY McGLASSON
Frisco, TX *****
***.*********@*********.***
972-***-**** Home
SKILLS Professional, analytical, and detailed
oriented. Able to handle multiple
projects in a fast paced environment. Excellent
communication
skills with internal and external customers as well
as all levels of management.
Johnwell Realty
EXPERIENCE
January2013- Administrative Liaison
o General Office and administrative duties
o Coordinating open house events
o Managing calendars
o managing MLS listings
o Creating marketing materials
o Sales referrals
CAPITAL ONE FINANCIAL - Auto Finance Plano, TX
August 2002-
December 2012 Vendor Manager - Contract and Fee
Negotiator -Risk Compliance
Relationship manager for a large network of contracted
vendors
Coaching and developing agency performance to ensure
optimal results
Developing and executing outsourcing processes
Scheduling and processing order requests
Auditing valid insurance coverage to control risks
Recruitting and onboarding new vendors including contract
and fee negotiations
Collecting and reviewing RFP's and RFI's
Assessing potential risks, forecasting annual spent for
each vendor
Conducting quarterly business and performance reviews to
increase performance
Creating training materials
Overseeing vendor contract compliance in effort to minimize
potential risk factors
Utilizing reports to prepare quarterly scorecards
Investigating and resolving damage and legal claims
Researching and resolving billing discrepancies
Approving or denying non-contracted fee requests to ensure
spend efficiency
Collaborating and assisting with timely vehicle
transportation and remarketing to
maximize profits
Training new associates
Providing world class customer service to vendors and
customers resulting in repeat business as well as
driving customers to buy additional products offered.
Accounts Payable coordination for external vendors
Overseeing company events
Managing calendars
Negotiating fees to mitigate losses
Extensive knowledge of loss mitigation, loan originations,
risk compliance and
Remarketing
August 2001 - CAPITAL ONE FINANCIAL - Auto Finance
Plano, TX
August 2002 Underwriter
Review / analyze credit bureau information
Approve / deny and structure loans ensuring program and
policy compliance
Communicate with customers and dealerships
August 2000 - CAPITAL ONE FINANCIAL
Plano, TX
August 2001 Funding Analyst
Obtain and audit loan documents
Calculate debt ratios
Fund /close loans
Negotiate with auto dealerships
General Office duties
April 2000 - BLUE STAR FINANCIAL, Inc.
Irving, TX
August 2000 Administrative Assistant
Accounts receivable
Accounts payable
Account reconciliation
General Office duties
March 1998 - FLS Services Dallas,
TX
March 1999 Funding Analyst
Obtain / audit loan documents
Calculate debt ratios
Fund / close loans
General Office duties
January 1995 - COMMUNITY CREDIT UNION
Richardson, TX
March 1998 Funding Analyst
Obtain / audit load documents
Calculate debt ratios
Fund / close loans
Conduct internal audits
Month end reports / reconciliation
March 1993 - COMMUNITY CREDIT UNION
Richardson, TX
January 1995 Teller
Deposits, withdrawals, money orders, cashier checks
Loan payments, account transfers
Daily transaction balance
SOFTWARE Proficient in Excel, Word, PowerPoint, Internet
Explorer, Auto IMS, Knowledge link, RDN,
Microsoft Outlook, and People Soft.
EDUCATION
Fall 1990 - 1992 Richland College and Brookhaven College
Graduated 1989 North Garland High School
REFERENCES Available upon request
Contact this candidate