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Customer Service Manager

Location:
Frisco, TX, 75033
Posted:
April 30, 2014

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Resume:

AMY McGLASSON

**** **** **

Frisco, TX *****

acdxtn@r.postjobfree.com

972-***-**** Home

SKILLS Professional, analytical, and detailed

oriented. Able to handle multiple

projects in a fast paced environment. Excellent

communication

skills with internal and external customers as well

as all levels of management.

Johnwell Realty

EXPERIENCE

January2013- Administrative Liaison

o General Office and administrative duties

o Coordinating open house events

o Managing calendars

o managing MLS listings

o Creating marketing materials

o Sales referrals

CAPITAL ONE FINANCIAL - Auto Finance Plano, TX

August 2002-

December 2012 Vendor Manager - Contract and Fee

Negotiator -Risk Compliance

Relationship manager for a large network of contracted

vendors

Coaching and developing agency performance to ensure

optimal results

Developing and executing outsourcing processes

Scheduling and processing order requests

Auditing valid insurance coverage to control risks

Recruitting and onboarding new vendors including contract

and fee negotiations

Collecting and reviewing RFP's and RFI's

Assessing potential risks, forecasting annual spent for

each vendor

Conducting quarterly business and performance reviews to

increase performance

Creating training materials

Overseeing vendor contract compliance in effort to minimize

potential risk factors

Utilizing reports to prepare quarterly scorecards

Investigating and resolving damage and legal claims

Researching and resolving billing discrepancies

Approving or denying non-contracted fee requests to ensure

spend efficiency

Collaborating and assisting with timely vehicle

transportation and remarketing to

maximize profits

Training new associates

Providing world class customer service to vendors and

customers resulting in repeat business as well as

driving customers to buy additional products offered.

Accounts Payable coordination for external vendors

Overseeing company events

Managing calendars

Negotiating fees to mitigate losses

Extensive knowledge of loss mitigation, loan originations,

risk compliance and

Remarketing

August 2001 - CAPITAL ONE FINANCIAL - Auto Finance

Plano, TX

August 2002 Underwriter

Review / analyze credit bureau information

Approve / deny and structure loans ensuring program and

policy compliance

Communicate with customers and dealerships

August 2000 - CAPITAL ONE FINANCIAL

Plano, TX

August 2001 Funding Analyst

Obtain and audit loan documents

Calculate debt ratios

Fund /close loans

Negotiate with auto dealerships

General Office duties

April 2000 - BLUE STAR FINANCIAL, Inc.

Irving, TX

August 2000 Administrative Assistant

Accounts receivable

Accounts payable

Account reconciliation

General Office duties

March 1998 - FLS Services Dallas,

TX

March 1999 Funding Analyst

Obtain / audit loan documents

Calculate debt ratios

Fund / close loans

General Office duties

January 1995 - COMMUNITY CREDIT UNION

Richardson, TX

March 1998 Funding Analyst

Obtain / audit load documents

Calculate debt ratios

Fund / close loans

Conduct internal audits

Month end reports / reconciliation

March 1993 - COMMUNITY CREDIT UNION

Richardson, TX

January 1995 Teller

Deposits, withdrawals, money orders, cashier checks

Loan payments, account transfers

Daily transaction balance

SOFTWARE Proficient in Excel, Word, PowerPoint, Internet

Explorer, Auto IMS, Knowledge link, RDN,

Microsoft Outlook, and People Soft.

EDUCATION

Fall 1990 - 1992 Richland College and Brookhaven College

Graduated 1989 North Garland High School

REFERENCES Available upon request



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