Customer Service Data Entry

Fahim Farque

Hard Worker and Fast Learner

Ottawa, ON

*****.******@*****.*** - 613-***-****

WORK EXPERIENCE

Interviewer

Opinion Search call centre - Ottawa, ON - April 2010 to August 2013

Responsibilities included but were not limited to:

oComputer data entry

oInterviewing respondents over the phone

oCompletion of over fifty calls per hour

oAchieved a top tier productivity rating in terms of survey completions due to strong relational skills,

organizational skills and time allocation skills

Tax Professional

H&R Block - Ottawa, ON - January 2012 to May 2012

Responsibilities included:

oPreparing client income tax returns to send to CRA

oInterviewing clients

oCompleted fifty+ tax returns

oObtained an over 20% retention rate, which exceeded company expectations due to strong interpersonal

skills and strong grasp of Canadian personal income tax system

Surveyor and Data Entry

R A Malatest - Ottawa, ON - May 2009 to March 2010

Responsibilities included:

oComputer data entry

oInterviewing respondents in person

oOrganizing all collected data

oCompleted over 20 surveys per shift for 15 shifts due to effective self-marketing and innovative approaches

to the survey

EDUCATION

High School Diploma in Specialization in Economics and minor in Sociology

University of Ottawa - Ottawa, ON

2010 to 2014

SKILLS

oCurrently hold a Certificate as a Level 1 Tax Pro from H&R Block oLanguage 1: Advanced in English

(Writing and Speaking) oLanguage 2: Intermediate in French (Writing and Speaking) oLanguage 3: Advanced

in Bengali (Speaking) oExperienced working in a fast-paced environment and working under pressure

oProgressive Leader: opragmatic, facilitator, inclusive, innovative and critical thinker oTrusted Collaborative

skills: oOral communication skills oEffective time management skills oStrong interpersonal skills oInnovative

problem solving skills and organizational skills oReady to learn and grow within my skill set oExcellent technical

skills in Microsoft Word, Excel, PowerPoint, Internet research tools, Photoshop CS4, Adobe Premier, HTML,

CSS and JavaScript oTyping speed of 60 – 80 cwpm

ADDITIONAL INFORMATION

SKILLS:

• Professional federal and provincial tax preparer

• Over 5 years of customer service experience

Contact this candidate