Administrative Assistant Customer Service

Catherine Sousa

*** **** ********* ** *********, CT 06795

203-***-**** *********.*******@*****.***

OBJECTIVE

Creative and motivated team player seeking a fulfilling executive administrative assistant position

that offers personal growth opportunities and the utilization of learned interpersonal skills and

business related experience. I’m looking to fill that challenging role in a well-established growth

oriented company.

PROFILE

An extremely motivated, productive associate who excels in a high volume, highly stress

environment. Greatest skills are my communication, organization, multitasking and positivity

along with possessing management skills.

EDUCATION

Naugatuck Valley Community College 2000-2002

Western Connecticut State University 2002-2004

BUSINESS EXPERIENCE

Saint Mary’s Hospital, Waterbury, CT June 2004

Present

* Supervisor of PT & SRC (2011 Present)

Generate Daily, Weekly and Monthly reports for Hospital Administration (VP, CEO) and

5

several Support Service departments

Weekly department productivity reports & present them to the team

6

Auditing, analyzing and modifying weekly Kronos reports

7

Organizing team meetings with appriopriate department managers

8

Scheduling conference rooms along with catering requests

9

Provides customer service care to visitors, patients, and vendors

10

Advanced knowledge of Microsoft Word, Excel and PowerPoint

11

Experience with managing Outlook calendar and email

12

Experience using an Iphone, and the ability to utilize the Internet for research

13

Develop and manage the weekly staffing schedules for the Patient Transport and SRC

14

department

Yearly employee evaluations including any disciplinary actions

15

Implementing new computer software’s and training hospital employees

16

Responsibility of delegating tasks or projects to 20 employees

17

Interviewing and hiring of new staff members & coordinate training Transporters and

18

Service Response Representatives

WPM 70

19

* Service Response Representative (2004 2011)

20 Answering up to 80+ phone calls per shift

21 Utilizes numerous computer applications for several different hospital departments to

ensure productive work flow

22 Monitors the transport staff for efficient patient throughput and workflow

23 Provides customer care to visitors, patients, and vendors

24 Answers calls in a high volume setting

25 Trains new employees to work at Service Response

26 Greeting visitors and patients as they entered the hospital

Brooks/Rite Aid, Danbury, CT September 1999 to October

2010

* Shift Supervisor

27 Responsibility of delegating tasks or projects to 5 employees during a given shift

28 Responsible for payroll, register balancing, and bank deposits nightly

29 Accountability for the store appearance, merchandising and seasonal displays, and

space efficiency

30 First point of contact to resolve customer and employee related issues

31 Deliver exceptional customer experience to build loyalty

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