Customer Service Manager

* * * * * * * T H S T R E E T S, R I C H M O N D H I L L, N E W Y O R K 11 4 1 9

* * * * * 8 1 1 4 2 8 ~ S E N S A T I O N A M E @ YA H O O . C O M

ILIA PONCE ROCHE

OBJECTIVE

My Objective is to be the best Employee and to reach my potential at

any job that I apply myself to, to always learn and grow, to become a

strong Employee .To be able to learn and help others.

FUNCTIONAL SUMMARY

Functional: I have worked in dept stores as a cashier. Worked my way up

to office manager and also customer service. I am a make up artist and

hair stylist,worked in many dept stores, Macy’s, Bloomingdale’s and

century dept stores for Estee Lauder, Lancôme, Christian Dior and

Clinique. I have strong selling skills and outstanding customer service. I

have also worked for Brookdale Hospital in one of the clinics,,

answering calls, scheduling appointments, filing and customer service.

EMPLOYMENT

SEPT 1995 MARCH 1999 MACY’S ~ESTEE LAUDER QUEENS CENTER MALL, ELMHURST,

NY, 11373

BEAUTY ADVISOR MAKE UP ARTIST.

BEAUTY ADVISOR selling products, product knowledge, filing stock, building customer

relationships and making sales goal.

TOP PRE SELER FOR GIFT PROMOTION

APRIL 1999 APRIL 2002 BLOOMINGDALES,~CHRISTIANDIOR PARFUM 59 STREET

NEW YORK,NEW YORK.

BEAUTY ADVISOR \ COUNTER MANAGER

Filling stock doing skin consultations, product knowledge and building my sales, as Counter

Manager, checking shipments in filling stock, cleaning and filling supplies, training new hires and

customer service, making sure employees reach there sales goals. Makeup applications and

doing events,

APRIL 2002 DEC 2004 CENTURY DEPT STORES ~LANCOME~ NEW YORK,NEW YORK

COUNTER MANAGER

Scheduling the staff, checking shipments and placing orders, doing weekly sales goals and

planning events, training employees, maintaining stock and orders are done, making

appointments .

Dec 2004 April 2005 Brookdale Family Care Center, 465 New Lots Avenue, Brooklyn New York

11207

Front desk clerk,

Greeting patients and verifying appointments, making appointments, answering phone calls,

filing,

June 2004 May 2006 Macy’s 34 street Clinique New York

Skin Consultation and Make Up Artist

Achieve my sales goal, makeup applications, costumer service and build my goal.

EDUCATION

1981 1985 ELI WHITNEY VHS, BROOKYN NY 11211

COSMETOLGY

LANGUAGES

ENGLISH AND SPANISH

REFERENCES

Swattee Sookdeo 1-646-***-****

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