Customer Service Sales
Resume:
Lauren Bianca Echols
Cincinnati, OH
*********@*****.***
Objective: To secure a position in an organization where my
skills, experience, and education can be further developed and effectively used
to the benefit of the organization and the community.
Experience:
U.S Bank Fargo, ND/ Cincinnati, OH
Service Advisor 2
May 2013- March 2014
• Answer calls and handle customers inquires.
• Research required information using available resources.
• Provide customers with product and service information.
• Route calls to appropriate resource.
• Document all call information according to standard operating procedures.
Pracs Institute Fargo, ND
Phlebotomy Safety Monitor July 2012 - February 2013
• Obtain blood samples for medical testing through venipuncture.
• Preparing, processing, labeling and storing patient specimens and samples according to
departmental procedures using standard techniques and equipment.
• Follow infection-control and safety procedures in carrying out daily phlebotomy
functions.
• Transport specimens to the laboratory for testing.
• Build trust and minimize patient discomfort during phlebotomy procedures while
efficiently collecting blood specimens.
Wal-mart Dilworth, MN
Sales Associate April 2009 - November 2011
• Greeted customers and ascertained what each customer wanted and needed.
• Provided customer service in fast-paced atmosphere.
• Maintained and restocked inventory.
• Placed special orders and called other stores to find desired items.
• Responded to written and telephone requests for customer’s orders.
• Cleaned shelves, counters, and tables.
• Maintained knowledge of current sales and promotions, policies regarding payment and
exchanges, and security practices.
Ellen Hopkins Moorhead, MN Volunteer
March 2011 - May 2011
• Assisted teaching staff of public elementary.
• Monitored students'' progress, and provided students and teachers with assistance in
resolving any problems.
• Distributed tests and homework assignments, and collect them when they were completed.
• Graded homework and tests, using answer sheets and recorded results.
• Observed student’s performance, and recorded relevant data to assess progress.
• Tutored and assisted children individually and in small groups in order to help those
master assignments and to reinforce learning concepts presented by teachers.
Education: Minnesota State University Moorhead
References: Available upon request
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