Customer Service Human Resources

D ARLENE GURRIERI RODRIGUEZ, PHR

*** **** ****** ****, ** 17401 717-***-**** *********@*****.***

H U M A N R E S O U RC E S G E N E R A L I S T

Certified Professional in Human Resources (PHR) offering a 10 year HR career distinguished by commended performance and

proven results.

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development,

mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win win compromises, developing teambuilding programs, and writing personnel manuals,

corporate policies, job descriptions and management reports.

HR Skills

HR Department Startup Staff Recruitment & Retention Orientation & On Boarding

Employment Law Employee Relations Training & Development

FMLA/ADA/EEO/WC Alternative Dispute Resolution (ADR) Performance Management

Mediation & Advocacy Benefits Administration Organizational Development

HRIS Technologies HR Program/Project Management HR Policies & Procedures

Professional Experience

integra york (adecco) York, PA

HR Generalist, 2012 to Present

Worked with senior management to re create HR policies and procedures; recruit employees; update group benefits databases; and

conduct orientation. Manage leave of absence programs and personnel records; administer benefits enrollment and programs; coordinate

health fairs to promote employee wellness and perform exit interviews.

Key Results:

Played a key role in ensuring the successful transition of internal Employee Database. Implemented programs and policies in the areas of

training, compensation structures, benefits packages, incentives and new employee orientation.

Fostered a teamwork/open door environment conducive to positive dialogue across the organization.

Negotiate salary at both the exempt and non exempt level.

Brought workers’ compensation program into full compliance. Instituted preferred providers list and oriented managers and associates on

procedures to follow in case of injury.

Review resumes for potential candidates for specific positions; Contact qualified candidates, performing a preliminary phone interview;

Arrange face to face interview with corresponding department head for each position.

Revised job descriptions across all levels and 70+ categories. “Shadowed” and interviewed employees to construct an accurate picture of

the duties and skills required for each position.

Maintain Personnel Files and created a more effective, uniform filing system to streamline the process and make it more time efficient.

Plan, coordinate and see through employee activities and functions.

Meet with employees to address work related issues and concerns to maintain a pleasant working environment for all staff.

Professional Experience (continued)

aerotek commercial staffing York, PA

On Premise Manager, 2007 to 2011

Promoted to fulfill a broad range of HR functions, including recruiting and training employees, overseeing disciplinary action and

managing HR records. Supervision of up to 200+ contract employees in a production environment. Interviewed potential candidates and

conducted plant tours. Prepared employee work schedule in accordance with production scheduling needs.

Key Results:

Implemented, updated and maintained time clock system with current employee information.

Processed and checked payroll and made any adjustments or reimbursements necessary.

Compliance with GMPs and FDA Guidelines.

Reworked new hire orientation program to include HR information and company resources.

STRATEGIC EDGE SOLUTIONS – York, PA

Branch Manager, 2005 2007

Oversaw the day to day operations and long term strategies of a team of recruitment professionals, Manages daily administrative

operations of the York, PA Branch office including establishing work priorities, scheduling workforce, administering attendance policies,

resolving problems, etc.

Responsible for the accuracy and efficiency of all sales reports

Maintains long term relationships with customers by delivering excellent customer service

Staffing Specialist, 2003 2005

Phone screening for all resumes submitted, no matter the need or relevancy to open positions; schedule, organize and attend all panel

interviews; Follow up with department heads after each interview round to determine the most qualified candidate; Create and

maintain weekly reports; sit in on management meetings to discuss the staffing strategy and future staffing needs.

Interviewing and hiring of personnel, Sending and completing paperwork for drug screens and criminal background checks, daily

communications with customers and employees, qualifying employees for specific employment positions, data entry of applications,

answer phone lines, ordering of office supplies, check payroll and make any adjustments or reimbursements necessary, deal with

payroll issues, dismissal of employees, Customer Service responsibilities.

Education & Certifications

universal technology college of puerto rico Aguadilla, PR

Bachelors of Science in Accounting (with honors – Summa Cum Laude) 2001

HR Designations:

PHR (Professional in Human Resources), 2011

Certificate in Human Resource Management, 2011

MS Certification, 2008

Software Knowledge:

Word, Works, PowerPoint, Excel, Peachtree, MAS 90, Quattro Pro 9, Lotus, QuickBooks, Open Systems Accounting, Access,

PeopleSoft, SAP, Lotus Notes, Outlook, Oracle, AS 400

Of Note

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’

compensation and workplace safety/security.

Language Skills:

Completely fluent in English and Spanish

Understands, speaks, writes some Italian

Contact this candidate