Sales Manager
Resume:
JOE CERIO
Queen Creek, AZ 85142
*******@*****.***
Summary:
Seasoned Sales Manager providing vision and leadership to a sales team. The primary responsibilities included sales,
sales management, direct marketing, and business analysis to support the growth into the market. Organizational
responsibilities include profit and loss (P&L) responsibility of program (call center) including revenue and revenue
growth, profitability, budgets and partner relationships.
o Top Producing sales professional who is driven, motivated and self-disciplined
o Relationship builder with successful track record in developing and retaining accounts in highly
competitive marketplaces
o Effective at mentoring/coaching colleagues to build customers for life
o Profit-driven and focused on value-added consultative selling
o Skilled at assessing customer needs and providing win-win solutions
o Cognizant of key competition, market trends and industry changes
o Valued by customers for consistent follow-through and caring demeanor
o Recognized for contributions to record-setting sales figures, territory startup/expansion and new
account development
o Managed Multiple direct reports at a leadership level
Joe Cerio, Sales Management Profile
o 5+ years of successful management experience in Telesales and Call Centers
Professional Experience:
Delta T Group
Phoenix AZ
February 2013-Present
Sales Account Manager
Identifying new business opportunities within the Healthcare Staffing Industry. Sell and market the Company’s services
by establishing contact and developing relationship with prospective clients. Implementing company processes,
responsible for generating placement requests and building the assigned territory of business to increase billable hours,
through the acquisition of new clients
Springboard Healthcare Inc.
Scottsdale AZ
November 2012-Febuary 2013
Relationship Manager/Account Sales Manager
Identifying new business opportunities within the Healthcare Staffing Industry. Responsible for Sales and marketing to
hospitals nationwide to offer our services and clients.
Recruit travelling nurses and healthcare professionals. Recruitment responsibilities include sales, B2B, cold calling,
networking events, referrals, data base mining, and recruiting presentations. Continue to monitor GSA/E-Buy bids for
government positions
Work with sales and recruitment team to market available staff to existing and prospective clients. Manage open client
search requirements timely and efficiently, identifying candidates by recruiting the most qualified employees available.
Develop new and existing candidates and cultivate long term relationships. Participate in other marketing campaigns
and initiatives such as tradeshows, employee and client entertainment, and presentations
AB Staffing Solutions, LLC
Gilbert, Arizona
March 2012- November 2012
Joe Cerio, Sales Management Profile
Assistant Manager of Recruiting
As an Assistant Manager in recruiting I was in charge of reporting employment metrics, candidate submittals, pipeline
candidates, affirmative action reporting, recruiting forecast and strategies.
Managed job flow, pursed new business and retained business relationships.
Monitor GSA/E-Buy RFP deadlines for submittals. Some GSA bids required candidates with your submittals. Help
provide pas performance write ups with references from clients. We monitors bids for all VAMC and Indian Health
services
Developed and established recruiting strategies and processes in recruitment. Together with the partnership of the
Director of Recruiting, managed the development, implementation, and evaluation of recruiting practices and
procedures, supervised and coordinated recruiting and staffing activities.
On a daily basis I consulted with management and the sales managers in reference to our competition; market
changes, forecast, hiring trends, and innovation in attracting further qualified candidates for our services. Coached,
mentored and lead the Recruiters on a day to day operation as well as managed departmental reporting on position
status, job openings, pipeline and recruitment issues.
Revana (formerly Direct Alliance Corporation)
Tempe, AZ
2008-2012
Sales Manager
Recruited by Direct Alliances Senior Director to aggressively pursue new business and retaining business throughout
the United States for our vendor AT&T Mobility Business to Business in a call center setting.
Management
• Managed a team of 20-27 reps in a call center
• Performance management of a staff.
• Coaching and development
• Training and quality assurance by listening to staff live on the phone or recorded calls Motivation and Incentive
plan management-
• Vendor management with AT&T B2B virtual sales
• Control over hiring/firing employees
Sales:
Joe Cerio, Sales Management Profile
• Number one ranked, high performances sales Manager/Professional for four consecutive years in four
branches of the organization
• Substantially increased sales volume of existing accounts
• Effective in reading buy-signals; possess strong closing abilities
• Recognized as the sole Sales Manager out of the 15 sales managers to achieve sales goals during the year
Growth/Profitability:
• Increased sales though four consecutive years, consistently exceeding sales quotas and outlined below, while
maintain profit margins:
2008-112%
2009-118%
2010-35%
2011-157%
2012 164% (quarter 1)
• Acquired new sales regions by prospecting and developed an entirely new market for the organization, with
majority of accounts newly recruited through personal sales efforts
• Successfully maintained growth and profit margin despite strong competition
Account/Customer Retention:
• Excel at identifying prospect and maintain established accounts by consistent follow through with our sales
funnel/pipeline.
• Differentiate between suspects and prospect through strong sales consulting and interpretive skills
• Played an integral role in developing a new CRM (customer relations manager) tool to drive sales and a
stronger pipeline
Joe Cerio, Sales Management Profile
AB Staffing Solutions LLC
Gilbert, Arizona
2006-2008
Recruiter/Sales
Recruiter in the Medical field. Heavily invested in working with federal facilities such as Veteran Medical Centers,
Department of Defense and Indian health Services. Recruited all aspects of nursing including Physicians, Nurse
Practitioners, Registered Nurses and allied techs. Sold and consulted AB Staffing Solutions to nurses and hospitals on
working three-month temporary contracts.
UPS (united Parcel Services)
Tempe AZ
2004-2006
Supervisor
Supervised the inbound packaging; managed 20-25 employees. Ensured delivers were handled properly.
Uncovered/Sold-to customers that were not previously using UPS as their main shipping carrier.
Honors and Awards:
Sales Manager of Q1 and Q3 of 2011, Direct Alliance
Sales Manager for the Year 2011, Direct Alliance
Sales Manager of Q1 2012, Direct Alliance
Stevie Award Winner:
Telesales Team of the Year - Telecommunication Selling Power Magazine February 2011, Direct Alliance
Stevie Award Bronze Winner: Telesales Team of the Year - Telecommunications Direct Alliance February 2012, Direct
Alliance
Education:
2005-2007
Business Management
Joe Cerio, Sales Management Profile
Mesa Community College, Mesa, Arizona
Joe Cerio, Sales Management Profile
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