Customer Service

JOEL MCGUIRE

*** ***** **** ***** **********, AL 36109 l C: 407-***-**** l ********@*****.***

SUMMARY

Experienced Data Entry Operator/ Customer Service Rep who enjoys Challenge-seeking

opportunities to learn and improve skills.

HIGHLIGHTS

ACHIEVEMENTS

• Preserved an accuracy of 95% during 2 years of employment.

• Promoted to Senior Student Research Assistant after 6 months of

employment.

• Greeted customers upon entrance and handled all cash and credit

transactions.

• Assisted customers over the phone regarding store operation,

product promotions and orders.

EXPERIENCE

02/2014 to Present Inbound call center Specialist

Convergent Montgomery, AL

Supervisor: Chelsea Ethdridge

Phone: 334-***-****

• Consistently maintain a positive attitude and enjoy helping people.

• Articulate and very effective working with people of different

backgrounds and temperaments.

• Proven ability to understand and follow complex instructions to

successful conclusions.

• Very accurate and rapid keyboard skills

10/2009 to 04/2012 Student Research Assistant

Florida A&M University: Center for Water and Air Quality Tallahassee, FL

Supervisor: Dr. Gitau

Phone: 850-***-****

• Eliminated outdated records by sending the records to be scanned.

• Complied statistical information for special reports.

• Created monthly reports for records, closed terminated records and

completed chart audits.

• Created new orders in the Laboratory Inventory Management

System (LIMS).

• Verified and logged in deadlines for responding to daily inquiries.

02/2007 to 06/2008 Receiving Clerk

Calhoun Foods Selma, AL

Supervisor: Lisa Bonner

Phone: 334-***-****

• Provided performance feedback and coached employees with

setting quarterly goals.

• Greeted all Customers.

• Maintained up-to-date knowledge of store policies regarding

payment returns and exchanges.

EDUCATION

2013 Bachelor of Science: Interdisciplinary Studies

Liberty University Lynchburg VA, USA

• Concentrations: Natural Science and Social Science

2008 Associate of Arts: General Studies

Wallace Community College Selma Selma, AL, USA

2008 High School Diploma

Selma Early College High School Selma, AL, USA

• Top 5% of graduating class

• Earned high school diploma and Associate of Arts degree

• Leaders training internship North Carolina A&T State University

Greensboro NC

• Biological and Agricultural Systems Engineering Internship Florida

A&M University Tallahassee, FL

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