Customer Service Project Manager

Jeramie Alexander Moore

*** ****** ****** *************, ******* 30046

Cell: 404/ 395-8129 – Home: 770/ 963-9356

*******-*****@*******.***

OBJECTIVE

To obtain a position within a company built on integrity and strong ethics that would allow me to

grow and advance utilizing my practical experience while becoming a positive asset to the

organization.

QUALIFICATION SUMMARY

• Excellent communication/interpersonal skills

• Detail oriented with strong follow-through skills

• Ability to adapt quickly to a changing environment

• Self-motivated and able to multitask while exercising good judgment

• Team-oriented and works well in a fast-paced Ability to work flexible hours, including evenings,

weekends and holidays

• Ability to lead others in order to improve productivity

• Knowledge of Lean Six Sigma methodology and analytics

• Solution coordination

• Project plan documentation

• Scheduling/sequencing

• Proactive milestone tracking /stat using

• Expedites/escalations

• Proactive client communications

• Coordination of circuit disconnects

• Ability to conduct economic and business case analyses of cost reduction ideas

• Single interface into service delivery

• Proficient with computers, wireless equipment, copier and fax

• Handled inventory maintenance/ monitoring

• Possess a competitive spirit and desire to meet and exceed sales goals

• Excelling in problem solving and handling customer complaints

• Proficient in Microsoft Office software programs

PROFESSIONAL EXPERIENCE

Chico’s FAS Inc. Winder, Georgia 2013-(Present

Universal Customer Service/ Sales Representative-

• Meets contact center goals and service level by utilizing sales and service techniques.

• Identify and handle customer phone inquiries completely and accurately

• Resolve customer complaints and problems to the satisfaction of the customer

• Use customer service and sales skills to optimize the opportunity of each customer

contact

• Educate the customer about the products and services

• Complete necessary documentations to manage customer complaints, uses and

subsequent solutions

• Schedule, assign, or act on any required customer follow-up in accordance with Contact

Center guidelines

• Maintain accurate customer data including documentation of discussions, issues,

customer requests or other relevant information into Contact Center systems as required

• Conducts outbound calls for customer surveys, marketing and notification purposes

• Use technology tools as directed and within established guidelines

• Maintain confidentiality of the organization’s customers and data

• Participate in individual and team trainings and meetings to ensure knowledge is up-to-

date

• Alert management of issues or concerns that require escalation for complete resolution or

which may indicate a larger, underlying problem

• Ability to work independently, adhere to work schedule and manage regular duties with

minimal supervision

• Other miscellaneous duties assigned

Journey’s at Gwinnett Place Mall Duluth, Georgia 2012-(Seasonal)

Sales Associate-

• Process and maintain customer orders received via telephone, fax and mail, and enter into online

order entry system

• Receive, investigate and communicate the appropriate answer on all customer service inquiries

• Check inventory availability, price, and status of merchandise

• Distribute to appropriate departments in a timely manner

• Creating customers accounts and safeguarding confidential and proprietary information

• Work closely with Distribution Center to insure proper shipping and labeling instructions are met

on customer orders

• Issue Return Authorization Forms and create hand billing

• Process returns to insure proper credit/exchange is handled

• Work closely with managers in different departments to resolve customer issues in a timely

manner

• Perform general administrative task

RaceTrac, Petroleum Commerce, Georgia 2011 – 2012

Associate -

• POS terminal experience

• Managed day to day profit and loss

• Handle service inquiries from customers

• Followed all tobacco & alcohol policies

• Managed the cash register, balanced cash, and inventory transactions

• Cleaned, stocked, and maintained inventory

• Set up promotional material and displays

• Reorganized items

• Maintained a neat and tidy store

Krystal’s Buford, Georgia 30518 2006 -2008

Cashier-

• Enters purchases into cash register to calculate total purchase price. Taking customers orders and

processing payments

• Calculates discounts or references

• Maintains sufficient amounts of change in cash drawer and balance cash drawer and receipts

• Trained new hires.

• Keeps register area neat and stocked with necessary supplies.

• Setup and stock stations for trade and peak periods Serve customers and package orders

• Team player, volunteer to help others members as needed

EDUCATION

Emmanuel College 2009-2013

Bachelor of Science, Business Administration

• Honor Graduate – GPA 3.04

• Member of S.I.F.E

Member of Sigma Beta Delta (business honor society)

SKILLS:

MS Word

MS PowerPoint

MS Excel

MS Access

MS Publisher

MS Outlook

MS – Project

Lotus Notes

Project Manager

Internet Research

References furnished upon request

Contact this candidate