Customer Service Specialist / Data Entry Processor

Rekeya Thornton

** ******** **** ** *******, GA *0314 404-***-****(home)

404-***-****(cell) *********@*****.***

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Professional Objective:

To obtain a position where my contribution of data entry and customer

service skills can be effectively utilized in the daily operation of a

company or organization

Professional Skills:

Amazing With Customers, Customer Service Driven, Strong Organizational

Skills, Creative Problem Solver, Developed Listening Skills, Excellent

Communication Skills, Experienced in Inventory Control, Daily Office

Operations, Credit Card Processing, Multi-line Phone Operations, Customer

Invoicing, Customer Relations, Proficient in Microsoft Office Products,

Quick Books, 10-Key

Education:

Service Industry Academy (S.I.A.) Doraville, GA

June 2000

Certifications Received: Computer Communication and Customer

Service

Experience:

Online Cash 4 You Atlanta,

GA March 2013-Present

Work At Home Inbound Customer Service Rep

. Maintain Customers accounts

. Take inbound customer service calls in a home office setting

. Answer questions regarding loans and loan applications

. Process refunds

. Maintain customers protection plan accounts

. Home Office Is Very Neat, Quiet, and Equipped with all necessary

requirements

Tele Tech @ Home, Atlanta,

GA September 2012- March 2013

Online Best Buy Inbound Customer Service Rep

. Responsible for maintaining customers accounts

. All calls are taken inbound in a home office setting

. Process Debit Cards, Credit Cards, Reward Zone Certificates, and Gift

Cards

. Provide accurate information regarding electronic products

. Process online electronic orders

Sisters Catering Service,

Atlanta, GA June 1999-Present

Assistant Operations Manager

. Responsible for catering schedule

. Ensure all events are properly staffed

. Work with decorations staff to ensure setting meets client

expectations

. Resolve questions or concerns of client regarding specific event

request

. Accurately produce invoice for services rendered

. Ensure timely collection outstanding receivables

. Inspect catering site prior to all events to ensure set-up meets

company standards

. Monitor event to ensure service is timely and food quality meets

company standards

. Ensure office is stocked with required inventory

Reservation Services,

Fayetteville, GA January 2012-March 2012

Administrative Assistant

. Process and distribute incoming & outgoing mail

. Answer multi-line phone system

. Maintain organized files for accounts payable & receivable supporting

documents

. Complete daily reconciliation of hotel/ condo bookings to corporate

credit card

. Answer member questions regarding membership dues & fees

. Assist corporate controller with specific task and assignments as

instructed

Georgia Department of Labor, Atlanta, GA

July 2006-December 2007

Wage Data Entry Clerk

. Responsible for wage calculations

. Ensure accurate wage data was entered to client accounts

. Retained copies of required documents in office files

. Rotated to other departments as needed to ensure smooth workflow

Global Sun Pools, Hapeville, GA

February 2004 -July 2006

Receptionist/ Data Entry Clerk

. Answer multi-line phone system

. Process credit evaluations

. Schedule appointments for field agents

. Data Entry

Ramada Plaza Hotel, Hapeville, GA

March 2000 -February 2004

Front Desk Clerk

. Greeted incoming & outgoing Guest

. Answered multi-line phone system

. Checked guest in & out of hotel

. Retained copies of all required paperwork

. Maintained organized office files

. Produced maintenance reports

. Ensured front desk and hotel lobby was clean & clear of clutter

. Ensured housekeeping cleaned guest rooms to meet hotel standards

. Processed guest payments

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