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Customer Service Human Resources

Carlsbad, CA
April 30, 2014

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* *** ******** **** * arlsbad, CA 92008 7 02 - 501 - 4369 J Laughlin923@gm


Highly motivated Travel Director seeking to align myself with a challenging and rewarding management position. Equipped

with strong interpersonal and communication skills paired with a wealth of travel and tourism industry knowledge. Expert

in establishing rapport with industry partners and developing reoccurring clientele.


University of Nevada, Paralegal Program, Las Vegas, NV, 2002


Institute of Certified Travel Agents, CTC/CTA, Las Vegas, NV, 1997,1999


Cruise Lines International Association, Elite Cruise Counselor/Master Cruise Counselor, Las Vegas, NV, 1996,2006



2006 2013

L VI Global, Director of Travel

Las Vegas, NV

- Hotel/Car/ Insurance Contract negotiation

- Booked air, car, hotel and ground transportation for all clients attending conferences/meetings for attendees,

physicians and VIP’s to/from domestic and international destinations (Sabre).

- Successfully negotiated attrition reduced to zero for contracts in 2007 – 2012

- Oversee all travel operations: New business prospecting and development, client meetings, onsite inspections,

implementing marketing strategies, preparing presentations and proposals, including bid specifications

- Improved the image of LVI Travel among team members, alumni, LVI Physicians and attendees.

- Create new sales opportunities by networking with suppliers

2005 2006

C ommunity College of Southern Nevada, Professor

Las Vegas, NV

- Personally developed class curriculum, lesson plans, and project scheduling which are currently still being used

- Conducted regular instruction and presentations for entire class

- Answered questions and provided general classroom support

2002 2006

D illard’s Travel, Manager

Las Vegas, NV

- Accountable for daily operations of travel agency

- Supervised, mentored, and corresponded with entire team of travel agents

- Involved in general administrative details

2001 2002

M andalay Bay, Supervisor, Travel Desk

Las Vegas, NV

- Responsible for supervising travel desk agents

- Provided direct assistance with travel arrangements and needs

- Offered mentoring, human resources, and customer service as needed

- Setup Sabre and Apollo computers, format PF keys and wrote instruction books; Negotiate air contracts


Volunteer, Lou Ruvo center for Brain Health, Cleveland Clinic, Las Vegas


Volunteer, Susan G. Komen, Las Vegas


Volunteer, Goody Two Shoes


Member, San Diego MPI


Member, Prost LV


Member, LVHA


Member, DSA


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