Customer Service Human Resources

J ERI L AUGHLIN C TC, ECC

* *** ******** **** * arlsbad, CA 92008 7 02 - 501 - 4369 J Laughlin923@gm ail.com

OBJECTIVE

Highly motivated Travel Director seeking to align myself with a challenging and rewarding management position. Equipped

with strong interpersonal and communication skills paired with a wealth of travel and tourism industry knowledge. Expert

in establishing rapport with industry partners and developing reoccurring clientele.

EDUCATION

University of Nevada, Paralegal Program, Las Vegas, NV, 2002

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Institute of Certified Travel Agents, CTC/CTA, Las Vegas, NV, 1997,1999

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Cruise Lines International Association, Elite Cruise Counselor/Master Cruise Counselor, Las Vegas, NV, 1996,2006

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EMPLOYMENT HISTORY

2006 2013

L VI Global, Director of Travel

Las Vegas, NV

- Hotel/Car/ Insurance Contract negotiation

- Booked air, car, hotel and ground transportation for all clients attending conferences/meetings for attendees,

physicians and VIP’s to/from domestic and international destinations (Sabre).

- Successfully negotiated attrition reduced to zero for contracts in 2007 – 2012

- Oversee all travel operations: New business prospecting and development, client meetings, onsite inspections,

implementing marketing strategies, preparing presentations and proposals, including bid specifications

- Improved the image of LVI Travel among team members, alumni, LVI Physicians and attendees.

- Create new sales opportunities by networking with suppliers

2005 2006

C ommunity College of Southern Nevada, Professor

Las Vegas, NV

- Personally developed class curriculum, lesson plans, and project scheduling which are currently still being used

- Conducted regular instruction and presentations for entire class

- Answered questions and provided general classroom support

2002 2006

D illard’s Travel, Manager

Las Vegas, NV

- Accountable for daily operations of travel agency

- Supervised, mentored, and corresponded with entire team of travel agents

- Involved in general administrative details

2001 2002

M andalay Bay, Supervisor, Travel Desk

Las Vegas, NV

- Responsible for supervising travel desk agents

- Provided direct assistance with travel arrangements and needs

- Offered mentoring, human resources, and customer service as needed

- Setup Sabre and Apollo computers, format PF keys and wrote instruction books; Negotiate air contracts

ACTIVITIES

Volunteer, Lou Ruvo center for Brain Health, Cleveland Clinic, Las Vegas

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Volunteer, Susan G. Komen, Las Vegas

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Volunteer, Goody Two Shoes

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Member, San Diego MPI

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Member, Prost LV

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Member, LVHA

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Member, DSA

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