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Customer Service Representative

Location:
Glen Mills, PA
Posted:
April 30, 2014

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Resume:

Brooke Y. Jackson

*** ****** ******

Steelton, PA 17113

717-***-****

717-***-****

(Email: acdxqc@r.postjobfree.com)

OBJECTIVE:

To obtain a position that will utilize my 13 years of experience as a Customer Service

Representative.

EXPERIENCE:

July 2013 to Dec 2013

ASSOCIATE ELIGIBILITY CONSULTANT

Coventry Health Care, Inc., Harrisburg, PA

• Processed Medicare applications, placed outbound calls to members,

• Kept productivity report of all work processed, processed returned audit reports

• Processed AWNS for Brokers, Kept records with strict HIPPA directions and guidelines

• Used multiple systems: IDX, MARx, Enroll Plus, Navigator, SIR, and multiple spreadsheets

Nov 2012 to May 2013

BEAUTY ADVISOR/CUSTOMER SERVICE REPRESENTATIVE

DHC, Mechanicsburg, PA

• Inbound and outbound calls

• Took and processed orders from house catalog of skincare products

• Advised customer of proper skincare routine for their skin type

July 2010 to Dec 2011

CUSTOMER SERVICE REPRESENTATIVE

Delta Dental, Mechanicsburg, PA

• Received inbound calls, and made some outbound calls

• Advised providers and members of dental benefits

• Advised and assisted providers and members of information needed to get dental claims

correctly processed

Oct 2009 to Mar 2010

ENROLLMENT SPECIALIST

First Health, Harrisburg, PA

• Took inbound calls and applications for PACE, prescription coverage

• Advised consumers of qualifications to be eligible for PACE

• Advised consumers of current coverage and part D plans

Oct 2008 to Mar 2009

CUSTOMER SERVICE REPRESENTATIVE

PHEAA, Harrisburg, PA

• Received inbound/outbound calls

• Took payments on delinquent student loans accounts

• Council borrowers and co borrower on how to keep account current with different methods

of payment arrangements

Dec 2006 to Dec 2007

ADMINISTRATIVE SUPPORT SPECIALIST

IBM, Mechanicsburg, PA

• Read source documents, and entered data in specific fields

• Complied, sorted, and verified the accuracy of data before it is entered

• Researched and investigated merchandise in database system in order to resolve

customer issues

July 2003 to June 2004

CERTIFIED NURSING TRAINING

West Shore Health and Rehab, Mechanicsburg, PA

• Completed Certified Nurse’s Aide Training Class

• Total patient care, feeding, bathing, toileting, and getting up using proper lifts

• Completed monitor books on each patient, documenting feedings, toileting, and changes

Jun 2000 to Mar 2006

RECEPTIONIST

National Imports, Harrisburg, PA

• Answered a four line telephone switchboard system, provider information, scheduled

appointments, and directed calls as needed

• Operated cash register, accepted various forms of payments

• Issued refunds, credits, and exchanged based on policy and procedures

SKILLS AND ACHIEVEMENTS

Type 30 35 WPM, Microsoft Word, Excel, Outlook, Power Point, and Internet

EDUCATION

Susquehanna Township High School

Harrisburg, PA

HACC Pre Nursing

Harrisburg, PA



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