Customer Service Representative
Resume:
Brooke Y. Jackson
Steelton, PA 17113
(Email: ******@*****.***)
OBJECTIVE:
To obtain a position that will utilize my 13 years of experience as a Customer Service
Representative.
EXPERIENCE:
July 2013 to Dec 2013
ASSOCIATE ELIGIBILITY CONSULTANT
Coventry Health Care, Inc., Harrisburg, PA
• Processed Medicare applications, placed outbound calls to members,
• Kept productivity report of all work processed, processed returned audit reports
• Processed AWNS for Brokers, Kept records with strict HIPPA directions and guidelines
• Used multiple systems: IDX, MARx, Enroll Plus, Navigator, SIR, and multiple spreadsheets
Nov 2012 to May 2013
BEAUTY ADVISOR/CUSTOMER SERVICE REPRESENTATIVE
DHC, Mechanicsburg, PA
• Inbound and outbound calls
• Took and processed orders from house catalog of skincare products
• Advised customer of proper skincare routine for their skin type
July 2010 to Dec 2011
CUSTOMER SERVICE REPRESENTATIVE
Delta Dental, Mechanicsburg, PA
• Received inbound calls, and made some outbound calls
• Advised providers and members of dental benefits
• Advised and assisted providers and members of information needed to get dental claims
correctly processed
Oct 2009 to Mar 2010
ENROLLMENT SPECIALIST
First Health, Harrisburg, PA
• Took inbound calls and applications for PACE, prescription coverage
• Advised consumers of qualifications to be eligible for PACE
• Advised consumers of current coverage and part D plans
Oct 2008 to Mar 2009
CUSTOMER SERVICE REPRESENTATIVE
PHEAA, Harrisburg, PA
• Received inbound/outbound calls
• Took payments on delinquent student loans accounts
• Council borrowers and co borrower on how to keep account current with different methods
of payment arrangements
Dec 2006 to Dec 2007
ADMINISTRATIVE SUPPORT SPECIALIST
IBM, Mechanicsburg, PA
• Read source documents, and entered data in specific fields
• Complied, sorted, and verified the accuracy of data before it is entered
• Researched and investigated merchandise in database system in order to resolve
customer issues
July 2003 to June 2004
CERTIFIED NURSING TRAINING
West Shore Health and Rehab, Mechanicsburg, PA
• Completed Certified Nurse’s Aide Training Class
• Total patient care, feeding, bathing, toileting, and getting up using proper lifts
• Completed monitor books on each patient, documenting feedings, toileting, and changes
Jun 2000 to Mar 2006
RECEPTIONIST
National Imports, Harrisburg, PA
• Answered a four line telephone switchboard system, provider information, scheduled
appointments, and directed calls as needed
• Operated cash register, accepted various forms of payments
• Issued refunds, credits, and exchanged based on policy and procedures
SKILLS AND ACHIEVEMENTS
Type 30 35 WPM, Microsoft Word, Excel, Outlook, Power Point, and Internet
EDUCATION
Susquehanna Township High School
Harrisburg, PA
HACC Pre Nursing
Harrisburg, PA
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