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Customer Service Human Resources

Berkeley, CA
April 30, 2014

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Sandra Joe-Hu

***** ********** **., *******, ** *4539 510-***-****


Payroll Professional with over 10 years of proved an expertise analysis in extensive

pay policies, developed and implemented payroll procedures, calculate details

pay rate, developed and improved standardized time sheets collecting

procedures, increased payroll production therefore reduced the overpayment,

monitored employees attendance, prepared and process payroll reports,

strengthened the Dept. payroll and attendance processing.


University of California, Berkeley July 11, 2008-


Payroll Analyst II Berkeley, CA

Utilizes OPTRS (Online Payroll Time Reporting System) to perform all

department payroll actions and online PPS for pay inquiries for 3,000 employee

population including Students, Limited Appointments, Career and Contract

Staff, Career Academic Research Staff, and Stipend Postdoctoral Fellows,

Visiting Scholars, and Graduate Student Researchers, Graduate Student

Instructors, to ensure timely and accurate employee payment disbursement.

Apply campus policies and procedures to resolve a variety of payroll issues resulting

in overpayment or underpayment identification therefore boundary alignment.

Interprets pay policies and ensures accurate and timely processing. Conducts time

reporting and moderately complex pay rate calculations (Partial month (Fall, Spring,

Summer) intersession calculations.

By agreement rates, summer salary, sabbatical and research leave calculations, and


In conjunction with Research Administrators, Ensure the timely and accurate

processing of Payroll Expense Transfers according to established procedures resulting

in identification of payroll expense errors or discrepancies.

Serve as the liaison between Cal-Time (KRONOS Timekeeping system) and PI-

Faculty and Professors.

Reconcile employee leave balances, resolve leave discrepancies, and record leave

usage in PPS, and calculate and record overtime pay and compensatory hours earned

and used effectively providing status reports to supervisors, managers, and faculty

Serve as the liaison between ERSO employees and the campus Payroll Coordinators

regarding central payroll administration, problems and corrections resulting in

effective communication between groups of proper policies and procedures.

Process Financial Journals, correcting fee remission charges.

Maintain time sheets log, and contacts employees and supervisors on a timely basis

for missing documents.

Sandra Joe-Hu

41812 Chadbourne Dr., Fremont, CA 94539 510-***-****

Support the unit’s Effort Reporting Coordinator’s oversight of College of Engineering

certification reports for employees who are paid from Federal Funds or Federal flow-

through. Evaluates payroll adjustments and determines impact on effort reporting

process in accordance with federal regulations and applicable cost accounting

standards; makes corrections if necessary. Maintains records to meet audit and

compliance requirements.

Provide analysis and communication to department employees and central

administrative staff on moderately complex transactions.

Provide assistance, analysis, and communication to department employees and central

administrative staff on moderately complex transactions.

Apply professional concepts in analyzing and reviewing department payroll actions

appearing on reports to determine processing errors and works with ERSO central

administration staff to make corrections.

Evaluate payroll adjustments and determine impact on effort reporting period.

Maintains records to meet audit and compliance requirements. Identifies necessary

corrections and advises on appropriate course of action.

Assist with miscellaneous transactions and form submission of matters such as

workers’ compensation adjustments, service award calculations, and catastrophic


Strong knowledge in HCM with HR and Payroll Shared Services organization

AT & T, Inc. (Network Dispatch Center North) October 2003- July 10, 2008

Staff Associate San Ramon, CA

Developed and implemented a customized time sheet tracking procedure for 200-300

Dept. Union employees, and Supervisors.

Audited Departmental time sheets and procedures

Reduced errors in time reporting by over 40%, by ensuring an accurate and timely data

point collection procedure.

Consistently managed conflicting priorities under demanding work schedule and met

deadlines to the satisfaction for all levels of management.

Solved payroll problems and transformed the payroll process into an efficient operation,

utilizing a systematic review process developed to reduce payroll errors.

Trained co-workers on the payroll system and payroll processing.

Acts as liaison between management, other departments, and subordinates.

Ensured that all time reporting was in accordance with company policy, resulting in

reduction of over payment.

Performed bi-weekly time sheet audits, ensuring accuracy and analyzing critical data


Utilized data reflecting critical trends and developed information to conduct process

change in SAP-GUI & ELINK system.

Performed a variety of detailed administrative and support service in the preparation,

maintenance, control of all personnel records, and reports.

Sandra Joe-Hu

41812 Chadbourne Dr., Fremont, CA 94539 510-***-****

Participated in Informational interviews with Personnel throughout the AT&T


Acted as PCA (Personnel Change Administrator) in SAP system for the Dept.

responsible for maintaining and reviewing personnel data within a assigned

organization related to employee movements, separation, Leave of Absence, FMLA.

SBC, Inc. (Pacific Bell Calling Card Ctr.) San Francisco, CA

Supervisor Assistant September 2001–October 2003

Managed conflicting priorities, under a demanding work schedule, and met deadlines to

the satisfaction of Assistant Director/Managers.

As Senior/ Lead for the managers, handled escalations, irate customers, resolved

problems, and conducted follow through while developing process updates.

Provided timely information and accurate daily Call Out Reports for senior


Processed all work group disability claims, ensuring timely and accurate submission.

SBC, Inc. (Advanced Solution Inc.) San Francisco, CA

Staff Associate May 2000-September 2001

Managed office supply account, providing required supplies while remaining under


• Processed the time off requests and Accounts Payable for multiple senior managers.

• Maintained office equipment utilized in multi-level briefing.

Account statements reconciliation for company P-Card usages.

Responsible for Purchase Cards, placing orders and monitoring charges.

• Maintained Purchasing card (P-Card) and processed electronic payments online.

• Developed confidential personnel records information, categorizing trends for senior

officer review.


• Computer: Microsoft Window Applications: Working knowledge of MS Word, MS

Outlook, MS Excel, MS Power Point (Efficient Presentation Techniques), Desktop

trouble shooting, CalTime (timekeeping system-KRONOS ), SAP-GUI system leave

reporting system, E-link System ( PeopleSoft Payroll System ), ePCR training,

HRMS/HCM 9.0 System, PPS/OPTRS system, Financial Fee Remission Journal

Processing, Service Awards Processing, BFS and BAIRS reporting, Hyperion 9.3, ERS

( Effort Reporting System ), Berkeley Financial System, Completed Travel Preparers

and Approval Classes for University Travel and Reimbursement system, Adobe

Acrobat 9(X) Fundamentals, QuickBooks, Account Payable, PCard purchasing and

processing. I have a working knowledge of different Financial Reporting tools, UCB-

BearBuy purchasing supplies for the Payroll Department. Winner of the completed

CalTime (KRONOS) projects for the CSS Team – 2.

Sandra Joe-Hu

41812 Chadbourne Dr., Fremont, CA 94539 510-***-****

Burmese Language- Fluent in speech, high level of comprehension ability, intermediate

levels of reading and writing ability

Completed ERS system training (Effort Reporting System).

Completed HR-PDP- Essentials of Compensation & Classification (June 2013)

Completed HR-PDP- Working in a Union Environment-HR Fundamentals (July 2013)

Completed HR-PDP- Prevention, Performance & Problem Solving: Fundamentals of

Disciplinary Action ( July 2013 )

Perfect Attendance Award from AT&T (Jan 2004- July 2006).

AT&T Active participant in ERIC ( Employee Referral Information System )

Customer Service training in 2002 from AT&T.

Customer Service STARS training in 2012 & 2013 from U C Berkeley.

Volunteered from 1998-2000 in Kaiser Hospital of Oakland


California State University of Hayward, School of Health Sciences Hayward, CA

Bachelor of Health Sciences, Administration May 1998

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