Customer Service High School

Cheniya Frank

**** ********* ***** ** *********, North Carolina 28216 980-***-**** **************@*****.***

Objective

Seeking a full time or part time position in which I can utilize my office management, communication, and

customer relationship skills to benefit an organization in Charlotte, North Carolina and surrounding areas.

Skills Summary

Oral & Written Computer Savvy Cash Operation

Communication Excellent Customer 40 WPM

General Office Skills Service Professional Presentations

Medical Terminology

Employment History

UNITED STATES POSTAL SERVICE Charlotte, North Carolina

City Carrier Assistant September 2013 Present

Ensuring that mail is delivered as expected on daily basis.

Operating assigned vehicles

Follows all required rules and regulations as by law.

Always comes to work in a timely manner and completes all tasks at and before end of shift.

GOODWILL Charlotte, North Carolina

Cashier August 2012 to May 2013

Customer service skills :greet, answer questions &concerns, friendly attitude

Conduct money transfers directly using cash, credit/debit cards & check form payments

Maintain safe working conditions; clean sales floor, clean dressing rooms &hang item s in effective and

timely fashion

Follow all rules and regulations

BIC WAREHOUSE Charlotte, North Carolina

Packager April 2012 to June 2012 temp agency (DEFENDER SERVICES INC)

Notifies the direct supervisor of nonconforming material, product quality issues, or other potential

problems

Performs work duties as indicated on work order and/or by supervisor including the preparation, assembly,

manufacture, packaging, and/or labeling of subassembly and finished goods parts

Follows the instruction, guidelines and specifications in the Process Instruction Manual ensure safety

regulations are met

Observe machine operations to ensure quality and conformity of filled or packaged products to standards

BURLINGTON COAT FACTORY – Charlotte, North Carolina

Cashier October 2011 to December 2011 (Seasonal)

Operated Point of Sale (POS) cash register for large department store

Advised customers on purchases and provided excellent customer service

Developed reputation for prompt, efficient service with high level of accuracy

Developed constructive working relationships with others and maintain them over time

TACO BELL – Syracuse, New York/ Charlotte, North Carolina

Cashier –July 2010 to February 2011

Followed company guidelines, policies and procedures

Cheniya Frank

Made and maintained food products in accordance with health regulations and company standards

Operated all assigned equipment (register, food console, etc.) safely and efficiently

Completed all other restaurant tasks and activities assigned by the restaurant manager

Education

CENTRAL PIEDMONT COMMUNITY COLLEGE – Charlotte, North Carolina

Pharmacy Technician Certificate, 2011 GPA: 3.89/4.0

Completion of class for PTCB (Pharmacy Technician Certification Board)

WEST CHARLOTTE HIGH SCHOOL– Charlotte, North Carolina

High School Diploma, 2010 (Completed in three years) GPA: 2.8/3.0

Volunteer

GOODWILL INDUSTRIES Charlotte, North Carolina

Office Assistant, 2010 2013

Organized, maintained, and/or purged files, documents, and/or logs

Typing duties incidental to organization needs

Collected, sorted, alphabetizes, and/or places in numerical order various documents for filing, storage,

and/or processing

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